Yet another failed axle bolt

[SilverPigeon]

...The oddest part of this is that ford is STILL shipping trucks with this axle.

But are they? You see I'm not affected (apparently) because my build is later than 12/25/2022 according to 23S65. So what changed? Did they start using a different parts bin? Maybe a different manufacturer in the new year? Did the lines at both plants close down over Christmas/New Year? What is different about my Max Tow 02/07/2023 build that I'm not included in 23S65? Ford are crickets on this; maybe we find out when the "new parts" are released?

Meanwhile, every tyre rotation I get the bolts checked ?

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[HammaMan]

But are they? You see I'm not affected (apparently) because my build is later than 12/25/2022 according to 23S65. So what changed? Did they start using a different parts bin? Maybe a different manufacturer in the new year? Did the lines at both plants close down over Christmas/New Year? What is different about my Max Tow 02/07/2023 build that I'm not included in 23S65? Ford are crickets on this; maybe we find out when the "new parts" are released?

Meanwhile, every tyre rotation I get the bolts checked ?

They won't have the "fix" until Q2 of 2025 so you tell me (they're not saying anything).

 

[simon]

They do in fact have to have the truck to take the picture.
But there's absolutely no reason you can't drive the truck until the parts arrive.

Surely they know that these trucks often go thousands of miles and perhaps weeks/months being driven daily with a sheared bolt?

What’s happened to even the common decency of NOT making the customer experience unnecessary inconveniences? There's no reason to leave your truck sitting in a parking lot.

Nor do I believe they know for a fact that it would be 5 days before they receive the part. Ford supposedly expedites this order if it is put in properly.

They already have the photos, they took them when they found the issue and showed me. But his claim is they nees the truck there AND it has to stay to order the part. Is that not correct?

 

[scott011422]

Does anyone have a link to these trucks with the diff damaged? I'm not seeing any. That would be interesting to see as i've not heard of the shaft slipping out enough to disengage or damage the differential. Usually, the trucks affected by this recall that loose driveline power to the rear is because the splines stripped out due to excess fretting. The axle shaft literally spins in the wheel hub.

P.S. Neither of the 2 link posted have any proof of this. Just that they needed 4x4 to move and an axle shaft was replaced in 1 case.

 

[HammaMan]

Does anyone have a link to these trucks with the diff damaged? I'm not seeing any. That would be interesting to see as i've not heard of the shaft slipping out enough to disengage or damage the differential. Usually, the trucks affected by this recall that loose driveline power to the rear is because the splines stripped out due to excess fretting. The axle shaft literally spins in the wheel hub.

P.S. Neither of the 2 link posted have any proof of this. Just that they needed 4x4 to move and an axle shaft was replaced in 1 case.

It's not damaging the diff, it damages the axle splines and the wheel hub.
Yes, there are some images of the stripped axle splines somewhere.

 

[UGADawg96]

They already have the photos, they took them when they found the issue and showed me. But his claim is they nees the truck there AND it has to stay to order the part. Is that not correct?

Find another dealer

 

[FaaWrenchBndr]

They already have the photos, they took them when they found the issue and showed me. But his claim is they nees the truck there AND it has to stay to order the part. Is that not correct?

this is not Ford policy. It sounds as if you’re dealing with a policy, created by the dealership itself. Most likely an argument, you will not be able to win with the dealer. You are currently speaking with.

how far away is your next nearest dealer?

 

[Cobraman428]

My truck had one broken bolt back in May and my dealership took 3 weeks to get the parts. Gave me a loaner during that time. Was told they need the truck and there was a special parts ordering process for this recall. The truck sat in their back lot while waiting for parts. I wasn't happy about it, but they gave me a loaner and free oil change and a complete detailing job on my truck. I have a great dealership compared to a lot of others.

 

[Porpoise Hork]

The service advisor did say Ford does not approve rentals for this repair and the truck has to be at the dealer for them to order the part. This is, unfortunately, consistent with the document. Annoying of Ford

You're service advisor is full of it. Mine was just in a couple months back having the rear end internals replaced due to failures with the 3/4 float axle. The bolts were fine but they replaced them, axles, bearings, and diff due to it causing a loud pop when putting into gear or applying the brakes. Once the diagnosis was confirmed and it was determined to be a warranty issue Ford put me in a rental while they waited on parts and to complete the repairs.

 

[lrb_35128]

Pick one...

 

[TarnishedCopper]

I am wondering when, if ever Ford will come up with a real fix for this problem and fix their defective engineering. Meanwhile, hundreds of thousands of new trucks are probably being sold with the same problem. I'll just bet that the newest trucks will get the fix first and those of us with the older ones will be bypassed. Something tells me that Ford isn't looking at this seriously.

 

[Snakebitten]

I emailed my dealer a pic of the broken bolt and they ordered new axles without me taking it in. The parts only took a couple days to show up.

Thank you for letting us know that it's at the dealership level that these kinds of policies are determined

They already have the photos, they took them when they found the issue and showed me. But his claim is they nees the truck there AND it has to stay to order the part. Is that not correct?

So unreasonable to do that to a customer for no benefit to the dealership or the customer or Ford.

I am wondering when, if ever Ford will come up with a real fix for this problem and fix their defective engineering. Meanwhile, hundreds of thousands of new trucks are probably being sold with the same problem. I'll just bet that the newest trucks will get the fix first and those of us with the older ones will be bypassed. Something tells me that Ford isn't looking at this seriously.

I have serious doubts that Ford is manufacturing hundreds of thousands of trucks with the issue that first created these sheared bolt threads. If you were here when the issue suddenly popped up, it picked up steam fairly quickly and reports of sheared bolts were steady.

Similar to the sudden batch leaking exhaust heat exchangers.

Then it quieted down. With no more than the occasional report.

Of course it's anecdotal, but often that's all we have to go by. We have to read between the lines. Ford did SOMETHING to address both issues. We just don't have a clue what. So we share our conjecture because it's only human to do so.

I don't waste one second worrying about my max tow axles on my non leaky Powerboost. I've already experienced the worst case scenario and my dealership was logical about the remedy. I'm not saying I ever hope it would happen again, but even if it did, it just wasn't that big of a deal.

 

[HammaMan]

I have serious doubts that Ford is manufacturing hundreds of thousands of trucks with the issue that first created these sheared bolt threads. If you were here when the issue suddenly popped up, it picked up steam fairly quickly and reports of sheared bolts were steady.

Similar to the sudden batch leaking exhaust heat exchangers.

Then it quieted down. With no more than the occasional report.

Of course it's anecdotal, but often that's all we have to go by. We have to read between the lines. Ford did SOMETHING to address both issues. We just don't have a clue what. So we share our conjecture because it's only human to do so.

I don't waste one second worrying about my max tow axles on my non leaky Powerboost. I've already experienced the worst case scenario and my dealership was logical about the remedy. I'm not saying I ever hope it would happen again, but even if it did, it just wasn't that big of a deal.

They could have made a change with some hopium and are just letting it stew to see if it's an actual fix. Enough of a change to skirt the current recall, but not sure enough of a fix that it's rectified. We're talking about a corporation after all where on more than one occasion they've deemed X amount of deaths and payouts as acceptable vs the cost of a recall. Always keep the bigger picture in focus. This is why I always suggest such problems to be reported to the watchdog NHTSA.

 

[Snakebitten]

They could have made a change with some hopium and are just letting it stew to see if it's an actual fix. Enough of a change to skirt the current recall, but not sure enough of a fix that it's rectified. We're talking about a corporation after all where on more than one occasion they've deemed X amount of deaths and payouts as acceptable vs the cost of a recall. Always keep the bigger picture in focus. This is why I always suggest such problems to be reported to the watchdog NHTSA.

Didn't say a single word meant to imply Ford any sort of nobility.
And I have no evidence that whatever they "changed", was a great solution. There's nothing to judge by other than the frequency of reported bolts shearing.

Reporting to the NHTSA has been proven a legitimate method for the consumer to put pressure on a manufacturer to respond to problems, so you won't find me discounting the effort.

 

[HammaMan]

I figured you'd at least kept an eye on part # update / changes looking for new/superseding part numbers. Their fix could have been as dumb/simple as a spacer in the diff to prevent the axle sliding in. Perhaps someone with their parts system software can take a look.

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