Just the clowns you went to, apparently. My dealer was up on the latest recall info. Ordered parts right away. And this is after I went in a month ago for a general tune-up and I asked them to look at the axles and they said they were fine.
Thought so. I actually bought the truck there last year. '21 loaded lariat with 32k. Not one salesman or service manager knew what I was talking about when I express my concerns buying a max tow. I had to show a picture of a broken bolt.
After scheduling the axle replacement, I received a voice mail from a clueless wonder at the dealership telling me that since my bolts were inspected that there would be no axle replacement. Of course the latest recall notice says they WILL BE REPLACED.
If possible I would start over at another dealer.
Mine just told me they'll have it for at least a week to confirm it's bad and then replace if necessary.My dealership told me the only way to get the new designed axles now is only if have a broken bolt, because of the limited supply. So, here again, every Ford dealership seems to be doing their own thing. So congrats to those who got the new axles/hubs. I now have axle envy
From my service advisor:
New! REASON FOR THIS SUPPLEMENT Parts Availability for final repair Update: • Parts for the final repair for this program are now available in very limited quantities. • Owner letters will be mailed the week of May 12, 2025, to provide updated part availability.
At this time, the repair is only being completed on vehicles that have the bolts sheared off.
Total BS! The DESIGN is bad, there is nothing to test!
The inconsistencies between dealerships and what they will tell a customer is hilarious.
A post from a few minutes ago
So he didn't even bring them the truck until they received the assemblies, and then upon handing them the keys, it took "just over an hour".
Contrast that with being without your vehicle for a week.
That’s just insane. They have your VIN so they 100% know it’s a Max Tow and federally mandated that it has to have the updated axles no matter what. Over the phone a day to bring it in should be arranged and the new axles should be awaiting your arrival. I believe it only pays the Ford tech an hour or so peacetime so it shouldn’t be there more than a few hours total. Should not be any prerequisite for pictures or broken bolts or pre inspections. What a joke.
They likely knew about the issue as the truck was being designed. But this updated axle solution costs more and some cost analyst found that by using an inferior design they could show project savings and get their Value Engineering goal and bonus. Some of these companies procurement folks have incentives equal to their salary. So they will recommend a cheaper solution in order to hit short term bonuses. Reliability be damned.
