New updated Max Tow axles installed

[2Lazy2P]

Thanks for the clarification. Is it safe to assume that Ford is no longer using the previous interim solution and is sending the new designed axle/hub assembly?

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[oncechance]

Thanks for the clarification. Is it safe to assume that Ford is no longer using the previous interim solution and is sending the new designed axle/hub assembly?

They should be. Dealerships are verifying VIN#'s before they order the axles.

 

[ryanc111]

Absolutely not.

The reason for the requirement of a sheared bolt AND proof (picture) actually makes sense if you think about the logistics.

Ford KNOWS that the permanent recall solution is going to be a different redesigned axle/hub assembly. But they still have to perform warranty repairs using the current design, while they are gearing up for the official recall remedy.

So to avoid dealerships inventoring thousands of axle/hub assemblies that would eventually just end up in a scrap yard, they were requiring verified need of a soon to be obsolete part.

Now that the new designed axle/hub assembly is in production, dealerships can now perform the actual official recall, rather than the previous interim procedure.

Want to call my service advisor and explain it to him? Normally he has been awesome and I have had nothing but great experiences working with him (to the point I text his personal cell whenever I have a question rather than call the dealership). For whatever reason not this time.

Now to be fair, I haven't decided to push the issue and actually take the updated documentation to show him . . . yet. My bolts are holding tight at the moment and I don't want to jeopardize the good relationship we have. Especially since I don't have other dealers accessible.

But might get to that point soon.

 

[oncechance]

Want to call my service advisor and explain it to him? Normally he has been awesome and I have had nothing but great experiences working with him (to the point I text his personal cell whenever I have a question rather than call the dealership). For whatever reason not this time.

Now to be fair, I haven't decided to push the issue and actually take the updated documentation to show him . . . yet. My bolts are holding tight at the moment and I don't want to jeopardize the good relationship we have. Especially since I don't have other dealers accessible.

But might get to that point soon.

My bolts are not broken and no push back on repairs. They just needed pictures of VIN and mileage before ordering parts. Sorry to say but I think it's your dealership having issues.

 

[Snakebitten]

Want to call my service advisor and explain it to him? Normally he has been awesome and I have had nothing but great experiences working with him (to the point I text his personal cell whenever I have a question rather than call the dealership). For whatever reason not this time.

Now to be fair, I haven't decided to push the issue and actually take the updated documentation to show him . . . yet. My bolts are holding tight at the moment and I don't want to jeopardize the good relationship we have. Especially since I don't have other dealers accessible.

But might get to that point soon.

I completely understand.
You don't want to create an adversarial situation. I don't blame you.

But it's kinda sad that we are living in an era that it can become adversarial simply because a customer is informed. ??

You can't even SAY the word internet or forum outloud at a dealership service department. Automatic threat to some folks, and a wall goes up immediately.

 

[VRFlyer]

I just received my recall notice last week, and I need to schedule that when time allows. ?

 

[ReverendQ]

I completely understand.
You don't want to create an adversarial situation. I don't blame you.

But it's kinda sad that we are living in an era that it can become adversarial simply because a customer is informed. ??

You can't even SAY the word internet or forum outloud at a dealership service department. Automatic threat to some folks, and a wall goes up immediately.

Since I'm on the internet reading this forum, I'm canceling you. ?

 

[cpw]

Is this applicable to all 2023 Max Tow F150s? Ford's recall form tells me that I have no open recalls or customer satisfaction programs.

My window sticker does have the charge of $2215 for "Max Trailer Tow Package" and separately "3.73 Electronic Lock RR Axle" with no charge.

 

[ryanc111]

My bolts are not broken and no push back on repairs. They just needed pictures of VIN and mileage before ordering parts. Sorry to say but I think it's your dealership having issues.

Oh agreed. I explicitly confirmed that they thought the inspection was for broken bolts only.

And my service advisor is the exception at this dealer - to the point I still have my truck because he's there. If he were to leave I would be much more likely to look at a new vehicle.

 

[Buyer2021]

Is this applicable to all 2023 Max Tow F150s?

Not at this time.

Ford's recall form tells me that I have no open recalls or customer satisfaction programs.

Keep checking your VIN here for a change of that status, possibly under a different recall number.

 

[TarnishedCopper]

My truck went into the dealer yesterday for an e-brake issue and asked about the TSB. I was told the fix is only for trucks that have broken bolts. Has this changed to replace them regardless if the bolts have not loosened or broken?

Yes it HAS changed. If your truck was under recall, tell the dealeer to look for an update. I got the letter last week. Dealerships stumble along and never read the updates. The letter is dated May 2025. The document has the number C/62797/055720/15700 and also has the number :

20051
23S65_S2/DTB123S651

 

[sodbuster88]

Mine goes in tomorrow.

What’s the actual design change? What is different and how will it be better?

 

[J17GT]

Mine goes in tomorrow.

What’s the actual design change? What is different and how will it be better?

 

[ReverendQ]

Is this applicable to all 2023 Max Tow F150s? Ford's recall form tells me that I have no open recalls or customer satisfaction programs.

My window sticker does have the charge of $2215 for "Max Trailer Tow Package" and separately "3.73 Electronic Lock RR Axle" with no charge.

Same here. My VIN has not showed up for needing any recalls, neither of the Max Tow related ones. I suspect Ford will get to us eventually if it is a design flaw, but if it is a production, materials, or other then it may not apply.

Also consider that we (MY23) are newer MY one might conclude we are less apt to experience the issue than older MY. Because parts are not available (or labor) for all of us at the same time, servicing actual broken and then older MY first makes sense. My truck was built late January 2023.

That said, yes, I want it too as it appears much more robust.

 

[J17GT]

I have an early 23 (built 11/22) that was included in the recall. My guess is Ford picked a certain date coverage in order to not have a 'stop sale' on new max tow trucks at the time... I would expect the recall to expand at some point.

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