So my wife had some issues with the dealership not paying off the lien on her trade-in when she got her Bronco and wasn't getting anywhere with the finance manager or her designates over a two week period.
I'd rather not name them publicly but it's a Southern Ontario, Canada dealer. If you're really interested I can PM you.
Ford has been messaging me on here and told me to take it to a dealership for a warranty claim. I’ve done that. A dealership submitted a claim 7 days ago on the seat and they haven’t heard back. They also submitted a paint claim and they haven’t heard back on that either.
The entire seat clearly needs to be replaced. I'd imagine the whole truck will need to be painted as well since you've shown so many different areas affected. I wonder what your blend date was and how many others with dates close to yours or if trucks with the same date have issues.
I highly doubt that Granger/Ford will respond to this thread. At this juncture it's a business dealing between the OP and them, not the entire forum. I'm certain the OP will (as he has this far) post updates. Once this situation is resolved I'd hope Granger would address this with the forum with assurances such incidents will be resolved in a more timely manner.
Wow, that is unbelievably bad customer service. They should be ashamed of themselves.
This is an entire community that should stand together. If @Granger Ford did nothing wrong or has a different version to the events, they should say so here. This site has referred a lot of business to @Granger Ford. Maybe you haven’t and don’t care which is fine, but a lot of us have. We all want what is right and just. No one individual has the power alone; however a community does.
If it were one of their vehicles and it arrived in this condition they’d be as upset as I am. The bed needs painted, the entire top of the cab, the tailgate, fuel door, there are areas that need buffed to remove dirt in the paint. The dealership body shop told me that to properly paint the top of the cab the sunroof and rear glass have to be removed. To remove the sunroof the headliner has to come out as well. The service department disassembled the seat and couldn’t figure out why there’s a big hole other than a bend at the back of the seat. The leather top section of the seat needs replaced due to peeling and bubbling.
Never did I think the new car industry would stoop to the RV industry’s level. Demand a buy back.
