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jhelrey
Well-known member
Granger has credibility to uphold on F150Gen14. If they don't make things right and people talk, they will purchase a vehicle locally to avoid this surprise when shipping or someone flying in to pick up the truck.
Because of the extreme issues with this truck, Granger can eat the $1100.
Granger isn't the only one offering great rates on Ford ESPs. I went with Ziegler because everything was done online which Granger didn't offer for used Ford ESPs.
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v8440
Well-known member
That is true. Based on their apparently-stellar reputation on this site, I'm really surprised this is unfolding the way it has been so far. I wonder if they haven't noticed this thread because it doesn't have the word Granger in the title?
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v8440
Well-known member
I can appreciate the expense they would have to incur to make this truly right, they would need to pay to have it shipped back to them and fix it, or provide you a comparable different truck acceptable to you, and then ship either yours after being fixed or the other new one. That would cost them a lot of money. Paying your payments while the saga continues would also be on the list. They can get away without doing any of these things. However, they cannot handle it this way and also be viewed as running a high quality business by people aware of the situation. If I was in charge of Granger I would have entered the "whatever it takes" mode some time ago on this particular case. If they handled this correctly they would absolutely lose money on the deal; that's part of doing business, you can't always come out on top or break even for that matter. Sometimes doing the right thing requires taking a bath on a particular deal. Much of the expense of them doing the right thing could have been avoided by them catching and not sending out a truck with so many obvious defects; they brought that on themselves, nobody did it to them. That ship has sailed, so the defective product is hundreds of miles away from them. Again, THEIR fault, no one else's. It will be very interesting to see whether they stop the ducking and dodging and man up. The eventual resolution of this will tell us much more about Granger than 1000 easy good transactions ever could.
starcommtrey1
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On the other forums as well.
HDT05
Well-known member
I had a similar issue many many years ago with a GM vehicle.... the entire vehicle clear coat was so soft you could play noughts and crosses in it with a fingernail.... and on a hot day just your fingers..
I would recommend you do what I did and get the paint inspected by an independent technician ( I found out who the supplier was and asked for their technical inspector who was also their 'expert witness' for court cases) and get a report on the entire paint job.
You may very well find (as I did) there are more issues with it that are not visible to the naked eye....
In my case, GM agreed to repaint the entire vehicle but the numpty doing the job just resprayed over the soft coat and between the report, the follow up report and it being obvious to all it was a cluster$%## GM ended up replacing the vehicle completely for me....
I would recommend you do what I did and get the paint inspected by an independent technician ( I found out who the supplier was and asked for their technical inspector who was also their 'expert witness' for court cases) and get a report on the entire paint job.
You may very well find (as I did) there are more issues with it that are not visible to the naked eye....
In my case, GM agreed to repaint the entire vehicle but the numpty doing the job just resprayed over the soft coat and between the report, the follow up report and it being obvious to all it was a cluster$%## GM ended up replacing the vehicle completely for me....
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I just wanted to pop in here and write a quick note. We looked the truck over when it is dropped off and again before delivery. Our team does a good job, but there are times that issues can be missed.
We then have a delivery process to the customer, most of the time it happens in person, but at times we have people transport the truck. In this situation it was transported to the customer and inspected by the transport company.
Unfortunately there were some quality issues on this truck and our team walked through potential solutions with the customer. We escalated the issues to the regional team at Ford and are waiting to hear back.
We then have a delivery process to the customer, most of the time it happens in person, but at times we have people transport the truck. In this situation it was transported to the customer and inspected by the transport company.
Unfortunately there were some quality issues on this truck and our team walked through potential solutions with the customer. We escalated the issues to the regional team at Ford and are waiting to hear back.
OP
OP
BarryT82
Well-known member
- Thread starter
- #60
That’s funny, because I haven’t heard back from you and you never told me that it was escalated to Ford. The last email that I received was from Chip on 9/24 stating “I think you need to report them to Ford Customer Care at 1-800-392-3673. Have your VIN number handy. Give them the specific dealership's name and phone number who is refusing to help on the warranty process. Perhaps you can also visit with them about the possibility of buying back your truck at the same time.”. This was after a dealership told me that they wouldn’t work on it because I didn’t purchase it from them.
Your potential solutions consisted of me filing a warranty claim with a local dealership and asking Ford to buy it back.
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