'24 Powerboost catastrophic turbo failure at 1200kms

[BonusNachos]

The idea is to keep the engine from cycling off because of low load. So don't pull into a rest area or gas station just over the crest. Keep some pressure on the gas pedal in order to prevent cycling off. It's not clear to me that being in manual mode would prevent the engine cycling off and going on the battery.

Would tow/haul mode work in this situation for keeping the engine active?

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[Chili]

I had to do some digging but it seems very lack luster in Canada compared to US lemon laws. There is some improvements towards a US style law but fairly toothless. I'd have to talk to someone more well versed.

This isn't what a lemon law is created for. Your truck broke. It's under warranty, so it will be fixed.

Lemon law is if they keep trying to fix it and can't. Or it takes an extremely long amount of time to get parts to fix the truck.

 

[Gros Ventre]

Would tow/haul mode work in this situation for keeping the engine active?

Drive it and see what happens at low load. I'll give it a ry this morning.

 

[FaaWrenchBndr]

This isn't what a lemon law is created for. Your truck broke. It's under warranty, so it will be fixed.

Lemon law is if they keep trying to fix it and can't. Or it takes an extremely long amount of time to get parts to fix the truck.

The OP is Canadian……there is no lemon-law up
North

 

[BonusNachos]

Drive it and see what happens at low load.

I would love to try driving the truck ...

 

[BonusNachos]

May also be [email protected]

Generally you will get a response from one of his assistants that monitors their emails, but keep going until you get some resolution

Fired off a email today, I had attempted for Bev Goodman (Ford Canada CEO and president), Elena Ford (chief dealer engagement officer) and Jim Farley (the jim.farley email didn't bounce back).

I tried two different ways for Ms. Goodman's email address but didn't get it correct, hopefully someone passes it along. I cc'd in all the contacts at the selling dealership I had found to date. Would like to see their reaction to that.

I believe I wrote something compelling to these parties that highlights what I have gone through as well as forwarding along the non sense email chain from the selling dealership for their review.

Crazy to me that I have to swing this high, but thank you for the suggestion.

 

[Captain Dirty Beard]

Fired off a email today, I had attempted for Bev Goodman (Ford Canada CEO and president), Elena Ford (chief dealer engagement officer) and Jim Farley (the jim.farley email didn't bounce back).

I tried two different ways for Ms. Goodman's email address but didn't get it correct, hopefully someone passes it along. I cc'd in all the contacts at the selling dealership I had found to date. Would like to see their reaction to that.

I believe I wrote something compelling to these parties that highlights what I have gone through as well as forwarding along the non sense email chain from the selling dealership for their review.

Crazy to me that I have to swing this high, but thank you for the suggestion.

You bet. Ford is such a massive company, that they can afford to ignore individuals and provide less than acceptable service to a few people that have had rare and unfortunate experiences such as yours. However, once the big wigs get wind of this problem the wheels should start turning.

Having privately owned dealerships and service centers is one of the greatest ripoff's and diservice to customers in the history of commerce. These "Middle Men" establishements provide no actual benfit to consumers, and their only objective is to leach profits off of what should be an interaction between customer and the manufacturer. Tesla is the only manufacturer that has finally figured this out. They have delivery centers for you to pick up your new car, and service centers attached to them that are Tesla owned. No haggling, no additional markups, no chain of command when problems arise. You can buy a Tesla in 10 minutes on your cell phone, and once your car is ready, it takes less than 20 minutes from the time you arrive, to the time you drive away in your new car.

Dealerships care about profit, and the service department loses their ass if they have to put a new engine in your truck, so they instead rely on your Ford Warranty to cover the costs- the problem is, no one that works in your dealership actually cares about your issue and they certainly don't want the headache of trying to get thissorted out for you.

 

[BonusNachos]

Update time! I held off for a bit, but I’ve got some news to share—there were a few irons in the fire.

August 21: I received a call from the executive office of Bev Goodman. For those following along, this was after I couldn’t get her email address right, so it looks like my email was forwarded from Jim Farley’s or Elaine Ford’s office.

I spoke with a representative who told me he’d been empowered by Ms. Goodman to take action on my case. We discussed the details and went over some key points from the email chain I had forwarded to their office.

He reiterated that it was completely unacceptable for the selling dealership to have just stopped communicating with me. He emphasized that even if their answer was a no to swapping out the truck, they still had an obligation to respond. He was genuinely surprised that a dealership wouldn’t respond to a customer advocate, as had already happened with mine.

He made it clear that he couldn’t guarantee anything but would try to address my concerns. Ford’s main objective remains to repair the vehicle, but he assured me that he would be reaching out to the dealership’s general manager, and if necessary, the owner. He asked me to give him until August 26 to get a definitive answer.

 

[UGADawg96]

He asked me to give him until August 26 to get a definitive answer.

Heard anything back in the last three days since the 8/26 date ?

 

[BonusNachos]

August 23: I stopped by the dealership where my truck is awaiting repairs. They told me that, likely by the end of the day, the truck would finally go in for repairs. I specifically asked if all the parts were on hand, and they confirmed that they were.

August 26: I didn’t receive a callback from the executive team at Ms. Goodman's office, as promised.

Instead, I got a call from the dealership that’s handling the repair attempts. They mentioned a new Technical Service Bulletin (TSB 24-2264) that sounded similar to what happened with my truck and could potentially explain part of the issue. The TSB mentions the right-side turbo going into an overspeed state when an air deflector blocks the intake air (I’m still trying to access Ford’s TSB site to get the full details, but I’m getting server errors—will update once I have more info).

However, they also informed me that the truck hadn’t gone in yet. The bay was still occupied by a Fiesta undergoing an engine replacement that was taking longer than expected. This delay wasn’t the only issue; they also admitted that the turbos hadn’t arrived yet, despite previously saying all the parts were ready. When I questioned this, they clarified that they only meant they had everything to start the process, and that the turbos were expected to be released to a depot and shipped by August 30 at the latest.

 

[HammaMan]

Looks like they changed the air deflector and their solution is to revert to 23 and earlier style per that TSB -- not sure how the smaller deflector causes an overspeed of the turbo. Very odd

Yet it's for PBs only and not for other 3.5s? Sounds like they don't know what's up. Furthermore their diagrams aren't even for PBs as it's missing the HV coolant loop reservoir.

 

[Snakebitten]

Turbo going into overspeed is very believable explanation for brand new turbos failing. It can destroy a turbo in a very short period of time. Like really fast.

But the air deflector?
How does that affect the wastegate?
Unless somehow it's throwing off the value that some sensor is reading?

I don't buy that Ford wouldn't be able to QUICKLY deduce what they changed, and therefore how it is now presenting as a problem.

 

[BonusNachos]

Looks like the changed the air deflector and their solution is to revert to 23 and earlier style per that TSB -- not sure how the smaller deflector causes an overspeed of the turbo. Very odd

Yet it's for PBs only and not for other 3.5s? Sounds like they don't know what's up. Furthermore their diagrams aren't even for PBs as it's missing the HV coolant loop reservoir.

Thank you for posting this! Great info on the deflector being the '23 style. Appreciate you very much.

 

[BonusNachos]

Turbo going into overspeed is very believable explanation for brand new turbos failing. It can destroy a turbo in a very short period of time. Like really fast.

But the air deflector?
How does that affect the wastegate?
Unless somehow it's throwing off the value that some sensor is reading?

I don't buy that Ford wouldn't be able to QUICKLY deduce what they changed, and therefore how it is now presenting as a problem.

But wait there's more (said in infomercial style)

 

[v8440]

Anything unduly restricting air entering the turbo will cause it to speed up. Perhaps the air deflector is causing that on the 24's?

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