'24 Powerboost catastrophic turbo failure at 1200kms

[BUCKETCOWBOY]

While this article is a few years old, I doubt percentages have changed that much-
New Car - 58% total sales but 26% of gross profits (includes financing, add-ons, etc.)
Used car - 31% total sales but 25% of gross profits (includes financing, etc.)
Service/Parts - 49.6% of gross profits.

To say that the used car market has not changed that much in the last few years is one of the least informed things I have ever read on this website, and there are a lot.

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[BonusNachos]

I received word from my dealership that the turbos ordered for my truck will ship on August 22 directly from the turbo manufacturer. They placed the order on July 23. Hopefully yours ship too and give you a little light at the end of the tunnel.

Glad to hear that there is some movement on yours.

 

[BonusNachos]

Can you bring this frustrating story to your local government official or the local news agency?

We have what's called OMVIC (Ontario Motor Vehicle Industry Council) they kind of regulate dealerships that I had done a soft inquiry with near the start of the process, but had backed off them when all parties were still talking. Maybe it is time to revisit.

 

[Gros Ventre]

Back on the turbo failure... One thing to be careful of with a Powerboost is climbing a steep hill and thus using the turbos only to crest it and have the engine turn off and go on the battery. It is a good practice to ensure after a run with turbos kicked in to ensure the engine says on and at least idles for some 5 minutes. The issue is if the engine kicks off with turbos still spinning they can run out of oil before stopping the spinn.

 

[SeanV313]

Back on the turbo failure... One thing to be careful of with a Powerboost is climbing a steep hill and thus using the turbos only to crest it and have the engine turn off and go on the battery. It is a good practice to ensure after a run with turbos kicked in to ensure the engine says on and at least idles for some 5 minutes. The issue is if the engine kicks off with turbos still spinning they can run out of oil before stopping the spinn.

Would a good idea be to keep it in manual mode and select a lower than needed gear to force higher engine RPM?

 

[Calson]

When turbos were first introduced for gas engine cars there were many failures that were the result of inadequate lubrication. When the engine was shut off there was a loss of oil pressure at the turbo bearings and they continue to spin at very high speed.

The 2.7L engine has an issue and will shut itself down without warning when worked hard with a heavy tow load. It is why I chose the 3.5L Ecoboost instead.

There is a very old saying that a part will fail in its first 24 hours or its last 24 hours of operation. Your engine's turbo failed after relatively few hours of engine operation and is covered by the Ford warranty so nothing to lose sleep over.

 

[BonusNachos]

When turbos were first introduced for gas engine cars there were many failures that were the result of inadequate lubrication. When the engine was shut off there was a loss of oil pressure at the turbo bearings and they continue to spin at very high speed.

The 2.7L engine has an issue and will shut itself down without warning when worked hard with a heavy tow load. It is why I chose the 3.5L Ecoboost instead.

There is a very old saying that a part will fail in its first 24 hours or its last 24 hours of operation. Your engine's turbo failed after relatively few hours of engine operation and is covered by the Ford warranty so nothing to lose sleep over.

I understand that problems happen, but that doesn't change the fact that I'm experiencing this firsthand. We all react to challenges differently, and this situation has cost me countless sleepless nights.

It's not just about the fact that something went wrong—I understand that issues can arise. The real problem is how it has been handled and the lack of consideration Ford and the selling dealership have shown me.

There were numerous opportunities throughout this ordeal for a redemption story—one where I could have sung their praises. Instead, I find myself paying filet mignon prices while being given a Salisbury steak loaner, with no resolution in sight. While I truly appreciate a good Salisbury steak, it's simply not the same thing.

 

[Captain Dirty Beard]

I understand that problems happen, but that doesn't change the fact that I'm experiencing this firsthand. We all react to challenges differently, and this situation has cost me countless sleepless nights.

It's not just about the fact that something went wrong—I understand that issues can arise. The real problem is how it has been handled and the lack of consideration Ford and the selling dealership have shown me.

There were numerous opportunities throughout this ordeal for a redemption story—one where I could have sung their praises. Instead, I find myself paying filet mignon prices while being given a Salisbury steak loaner, with no resolution in sight. While I truly appreciate a good Salisbury steak, it's simply not the same thing.

Like others have said, contact you local news station and have them investigate. They love doing stories about how people get shit on by big companies. You would be amazed how fast that can turn these situations around.

Send an email to Ford Senior leadership, and include the GM and Service Manager of your dealership

[email protected]
[email protected]

 

[BonusNachos]

Like others have said, contact you local news station and have them investigate. They love doing stories about how people get shit on by big companies. You would be amazed how fast that can turn these situations around.

Send an email to Ford Senior leadership, and include the GM and Service Manager of your dealership

[email protected]
[email protected]

I love the idea of adding these two into the email chain between the selling dealership, the Ford advocate and myself. Thank you.

 

[Captain Dirty Beard]

I love the idea of adding these two into the email chain between the selling dealership, the Ford advocate and myself. Thank you.

Yep. Go right to the top. It has worked for me in a couple other situations. Figure out who owns the dealership too, and add them in.

 

[Captain Dirty Beard]

May also be [email protected]

Generally you will get a response from one of his assistants that monitors their emails, but keep going until you get some resolution

 

[BonusNachos]

Yep. Go right to the top. It has worked for me in a couple other situations. Figure out who owns the dealership too, and add them in.

From the beginning, I made several attempts to escalate my concerns by asking to speak with the General Manager or the dealership owner, only for those requests to be deflected or ignored. I sent four separate emails directly to the dealership, asking for a clear list of who the Sales Manager, General Sales Manager, General Manager, and Dealer Owner were, so I could address my concerns appropriately.

These requests were met with silence.
Even my Customer Relations Advocate, after reading through the email exchanges, attempted to reach out to the dealership to clarify who was responsible for what. Despite their efforts, the dealership ignored both phone calls and emails.

I told my advocate that this is the face of the brand they represent. The thought of the CEO or one of their direct reports seeing this nonsense would bring me some measure of satisfaction.

 

[Captain Dirty Beard]

From the beginning, I made several attempts to escalate my concerns by asking to speak with the General Manager or the dealership owner, only for those requests to be deflected or ignored. I sent four separate emails directly to the dealership, asking for a clear list of who the Sales Manager, General Sales Manager, General Manager, and Dealer Owner were, so I could address my concerns appropriately.

These requests were met with silence.
Even my Customer Relations Advocate, after reading through the email exchanges, attempted to reach out to the dealership to clarify who was responsible for what. Despite their efforts, the dealership ignored both phone calls and emails.

I told my advocate that this is the face of the brand they represent. The thought of the CEO or one of their direct reports seeing this nonsense would bring me some measure of satisfaction.

The people that work there are never going to voluntarily add their superiors. Go to their website and find the tab that has their leadership personnel, and generally most of the employees. They should have their contact information

 

[Gros Ventre]

Would a good idea be to keep it in manual mode and select a lower than needed gear to force higher engine RPM?

The idea is to keep the engine from cycling off because of low load. So don't pull into a rest area or gas station just over the crest. Keep some pressure on the gas pedal in order to prevent cycling off. It's not clear to me that being in manual mode would prevent the engine cycling off and going on the battery.

 

[BonusNachos]

The people that work there are never going to voluntarily add their superiors. Go to their website and find the tab that has their leadership personnel, and generally most of the employees. They should have their contact information

I do like the way you think. After hitting a wall with the General Sales Manager and not getting anywhere, I decided to take a shot in the dark with the dealership’s internal naming system for email addresses. I sent an email to who I thought might be the General Manager.

Suddenly, the General Sales Manager received a surprise promotion and was now being referred to as the General Manager. However, this wasn’t the person listed internally, which confused both myself and my Ford Customer Advocate. Although Ford stated they have no say in how a dealership is run, the whole situation was odd.

Given that all the upper positions at this dealership share the same last name, I get that roles can be fluid in a family-run business. But this only made it harder to figure out who I should have been talking to from the start.

At some point, I should really post the email chain, though it’s a lot of myself asking the same questions over and over, only to have the dealer respond in a way that distracts or tries to push me onto the next thing. It’s been an exercise in patience, to say the least.

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