New 2024 King Ranch Issues from Granger Ford

[nomarhits400]

I'm not defending Granger in any way. The situation is 1000 ways of fucked. I'm just saying that engaging in this sort of transaction, I always assume something like this will happen. There is no way on God's green earth I'd have ever ordered something and had it shipped to me sight unseen. It's worth some money to me to avoid these situations.

In fact, I tried to see if I could go pick my truck up from KC. I told my dealer that knowing my luck it would get messed up in transit, and low and behold it did.

That said, the buyer agreed to the deal. AND took delivery. By doing that, he agreed the truck was kosher.

I don't know that that question has been answered. If the truck was so obviously messed up, why did the OP take delivery?

I agree- and you're point is well taken- but emphasizing that after the fact is just Monday morning quartberbacking at this point: Keep in mind, I don't recall ANY examples of Granger showing this level of incompetence during a PDI- and I don't think there was too much risk that it would happen this time. That's how reliable they have been....Until now.

Concerning taking delivery: The shipping company isn't a middle-man in this transaction from a legal ownership standpoint: That truck belonged to the OP once it left the lot in Des Moines (the obvious exception of it being damaged in transit which is clear isn't a factor here).

Sponsored

 

[Natetroknot]

Don't disagree with you there sir.

And, if you've read my posts about my situation with a damaged truck, I've benefitted from such a dealer. But that's why I bought from them. They were present and personal the entire experience. From my pulling in to look at a RCSB they had on the lot to now. In fact, I'd plug them by name- Anderson Ford in Clinton Illinois, but they just recently sold to another local dealer.

I just don't go into any transaction expecting it.

I have read all the posts in this thread very carefully.

OP took a chance and got burned when he looked his truck over. I just believe that's where the price to pay should stop. Granger and Ford still have a responsibility that neither are making good on, in my opinion. Ford dropped the ball, Granger passed, and the end customer has little to no recourse at this point. I do not believe the decisions OP made justify that.

You and I don't differ in who we choose to give business to regarding vehicle purchases, keep it local and maybe pay a premium to keep our feet out of swamps like the OP is wading in......but I still think he is a victim here.

 

[Wolf Man]

If you look at my photos and Dustin’s photos both trucks have paint issues in the same spots. It’s even the same spot on the right side of the tailgate.

Ya there's no excuse for letting it go out. I'm no expert but what gets me is I'm pretty sure the robots use cameras & lasers to measure & see where to paint in addition to what is programmed so I would think if there's something out of tolerance it would stop but apparently the program is allowing too much tolerance. Even final plant inspection which I would bet includes the use of robots, cameras and people should be able to check for defects. It's kind of mind blowing they still get through.

 

[Wolf Man]

We can agree to disagree...

But you can count on Grainger not replying here to the torches and pitchforks. No upside.

I for 1 agree with you. Whoever thinks Granger is going to come on here and discuss this in detail I think is going to be dissapointed. They may do it after all this is over but this is just not the place for them to discuss it Yes we'd all like to know how it is handled but until it's resolved I seriously doubt they are going to come on here regularly and tell us how it's being handled. It's not really anyone's business except for the OP & Granger.

 

[Womps]

Again, the OP had an opportunity to not take delivery. Why did he if the truck is that jacked up?

I think that once he took the truck, some of the responsibility falls on him.

I can’t imagine Grainger shipped the truck unless it was paid in full.

 

[Larrymoe]

I agree- and you're point is well taken- but emphasizing that after the fact is just Monday morning quartberbacking at this point: Keep in mind, I don't recall ANY examples of Granger showing this level of incompetence during a PDI- and I don't think there was too much risk that it would happen this time. That's how reliable they have been....Until now.

Concerning taking delivery: The shipping company isn't a middle-man in this transaction from a legal ownership standpoint: That truck belonged to the OP once it left the lot in Des Moines (the obvious exception of it being damaged in transit which is clear isn't a factor here).

I see your point on the shipping company. Again, I know nothing about how something like this would work as there's no way I'd ever do it. Idk that that's Monday morning quarterbacking as I think you have to think about that sort of possibility before you get involved in this kinda deal.

I'd never heard of Granger until about a month ago, so Idk if their reputation is deserved. That said, I haven't seen much negative about them. And, as we all know, their is certainly two sides to every story. But, for legal reasons, there is no way they're sharing theirs right now.

I generally tend to believe a place hundreds if not thousands gush about over one person on a message board.

 

[Larrymoe]

I have read all the posts in this thread very carefully.

OP took a chance and got burned when he looked his truck over. I just believe that's where the price to pay should stop. Granger and Ford still have a responsibility that neither are making good on, in my opinion. Ford dropped the ball, Granger passed, and the end customer has little to no recourse at this point. I do not believe the decisions OP made justify that.

You and I don't differ in who we choose to give business to regarding vehicle purchases, keep it local and maybe pay a premium to keep our feet out of swamps like the OP is wading in......but I still think he is a victim here.

Both Granger and Ford have given him remedies. He just doesn't like what he's being told.

 

[BarryT82]

Both Granger and Ford have given him remedies. He just doesn't like what he's being told.

Ford hasn’t given me a remedy and Granger hasn’t either. I submitted the warranty claim on the defected seat and Ford denied that. Granger management hasn’t responded to my calls or emails. Getting a brand new truck almost completely repainted isn’t a remedy for their screw ups. It’s not just my truck with these issues either. Granger received another one with the same issues and another member of the forum has a new truck built the day after mine with the same paint color and same issues in the same spots.

 

[Natetroknot]

Both Granger and Ford have given him remedies. He just doesn't like what he's being told.

My wife does that every now and then. It doesn’t feel like a remedy on my end. In this case, shouldn’t the OP be asked “what do you want to be happy?”

As long as it’s within reason, both entities should be willing to deliver.

 

[KTM753]

What's does the fine print say? That's all that matters. If it said any of the remedies suggested, would the OP be here posting?

 

[Larrymoe]

Ford hasn’t given me a remedy and Granger hasn’t either. I submitted the warranty claim on the defected seat and Ford denied that. Granger management hasn’t responded to my calls or emails. Getting a brand new truck almost completely repainted isn’t a remedy for their screw ups. It’s not just my truck with these issues either. Granger received another one with the same issues and another member of the forum has a new truck built the day after mine with the same paint color and same issues in the same spots.

Was there a reason Ford said no? The warranty claim was Granger's solution.

 

[tsigwing]

Ford hasn’t given me a remedy and Granger hasn’t either. I submitted the warranty claim on the defected seat and Ford denied that. Granger management hasn’t responded to my calls or emails. Getting a brand new truck almost completely repainted isn’t a remedy for their screw ups. It’s not just my truck with these issues either. Granger received another one with the same issues and another member of the forum has a new truck built the day after mine with the same paint color and same issues in the same spots.

Why isn't a repaint a remedy? It will probably look better than a factory job, and you will have the ability to inspect it before accepting it.

Did you not also post that Granger is getting you a new seat?

 

[HDT05]

Ford hasn’t given me a remedy and Granger hasn’t either. I submitted the warranty claim on the defected seat and Ford denied that. Granger management hasn’t responded to my calls or emails. Getting a brand new truck almost completely repainted isn’t a remedy for their screw ups. It’s not just my truck with these issues either. Granger received another one with the same issues and another member of the forum has a new truck built the day after mine with the same paint color and same issues in the same spots.

@BarryT82 @Granger Ford
Look, I know in these situations there are always 3 versions of the truth... but something isn't adding up for me.....

It sounds to me by the way this is playing out either that you and Granger/Chip/et al have had some form of fall out/harsh words you've dished out/demands.... or Granger have suddenly become a typical dealer who ghosts a buyer and doesn't want to know about it.

Based on my dealings with Granger in person and online (and the fact that this seems out of character to both what I saw, experienced and their business model), I'm asking you to provide some info as to what input YOU have had and how you've gone about resolving this....

I've suggested a number of times for you to go and get an independent report from a paint manufacturers representative and by your post from above, you don't appear to be interested in being either proactive or strengthening your position in any future negotiations.

You've stated that Ford hasn't given you a remedy... yet you don't appear to have done anything to independently document the issues and give you a baseline from which to work with in any remedies being agreed to.... why is that?

Additionally, you claim that a repaint "isn't a remedy for their screw ups".

Again, and having been though exactly this as I detailed in a previous post, that attitude is going to win you no friends and is probably going to put walls up...such as refusing to help you move up the food chain....

It would also explain the fact that they don't seem to want to communicate with you and clearly Granger aren't in your corner....

So what is your remedy? I get you are not happy and yes Granger didn't inspect it properly, but in the real world a repaint is all that's going to happen, and getting a baseline is the ONLY way to ensure it is a) completely documented and b) ensuring your position is stronger.

Having dealt with them and found them (amongst many others) to be amazing, I'm asking you to be honest and put out there exactly how you have approached the resolution with them.

If Granger are being unreasonable then show it and let the chips fall. If not....

As to a remedy, I get it... It sucks having to have a truck repainted. But hell, if they give you a loaner and make it all good for you then you should (as I did) chalk it down to an unfortunate reality of mass manufacturing by the big behemoth we know as FoMoCo and just get on with resolving it.

Over to you....

 

[SonarChief]

I think all this thread can be boiled down into a couple things;

One, it is highly recommended that the buyer inspect the vehicle before he she or they purchase it. This doesn’t remove any warranty requirements, but it does make it simple to refuse delivery if the vehicle has significant issues

Two, there are two sides to each story.

And three, nothing said on the internet can be taken at face value. I prefer to use and thus paraphrase the Reagan motto…Trust but verify…and if you can’t verify, just nod politely.

 

[BarryT82]

@BarryT82 @Granger Ford
Look, I know in these situations there are always 3 versions of the truth... but something isn't adding up for me.....

It sounds to me by the way this is playing out either that you and Granger/Chip/et al have had some form of fall out/harsh words you've dished out/demands.... or Granger have suddenly become a typical dealer who ghosts a buyer and doesn't want to know about it.

Based on my dealings with Granger in person and online (and the fact that this seems out of character to both what I saw, experienced and their business model), I'm asking you to provide some info as to what input YOU have had and how you've gone about resolving this....

I've suggested a number of times for you to go and get an independent report from a paint manufacturers representative and by your post from above, you don't appear to be interested in being either proactive or strengthening your position in any future negotiations.

You've stated that Ford hasn't given you a remedy... yet you don't appear to have done anything to independently document the issues and give you a baseline from which to work with in any remedies being agreed to.... why is that?

Additionally, you claim that a repaint "isn't a remedy for their screw ups".

Again, and having been though exactly this as I detailed in a previous post, that attitude is going to win you no friends and is probably going to put walls up...such as refusing to help you move up the food chain....

It would also explain the fact that they don't seem to want to communicate with you and clearly Granger aren't in your corner....

So what is your remedy? I get you are not happy and yes Granger didn't inspect it properly, but in the real world a repaint is all that's going to happen, and getting a baseline is the ONLY way to ensure it is a) completely documented and b) ensuring your position is stronger.

Having dealt with them and found them (amongst many others) to be amazing, I'm asking you to be honest and put out there exactly how you have approached the resolution with them.

If Granger are being unreasonable then show it and let the chips fall. If not....

As to a remedy, I get it... It sucks having to have a truck repainted. But hell, if they give you a loaner and make it all good for you then you should (as I did) chalk it down to an unfortunate reality of mass manufacturing by the big behemoth we know as FoMoCo and just get on with resolving it.

Over to you....

Ford denied the seat claim because they said that it looks like someone rubbed something on the material. Granger offered to pay for the top portion of the seat cover. That’s another day off of work (already taken two) to take the truck to the dealership for repairs.
I’ve taken the truck to five body shops to have it looked at and I keep finding more issues. I’ve contacted an attorney as well.
Management from Granger hasn’t reached out or returned my emails or phone calls. A phone call from the GM with an update would be nice. Granger posted on here that they reached out to someone at Ford, but they never told me that and they never followed up. Ford has told me that Granger can request a replacement vehicle within the first 90 days, but they haven’t done so.
Dustin is having better luck with the GM at the dealership where he purchased his truck.
When you’re dealing with Ford customer service reps you better not miss a call. If your rep calls you and you’re not available to answer then you’re not hearing back from them until you request a call back. If you call their phone number they’re never available and you get transferred to someone else that can send them a message. I’ve played phone tag with my rep for nearly a week now.

Sponsored