New 2024 King Ranch Issues from Granger Ford

[v8440]

They could reply and say "Hey, we messed up big time and we're refunding his transaction or shipping him another truck without the problems". THAT would produce an upside. So, your comment is correct with a qualifier-there's no upside to respond here as long as they're going to continue to not do the right thing.

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[KTM753]

In your opinion, "the right thing." They have their reasons. You are only getting one side of the story.

The OP bought it sight unseen and shipped it across the country. What did he sign that doesn't force Grainger to due anything?

"the right thing" is subjective

 

[Larrymoe]

The Golden Rule! by God, it lives!

I agree with you 300%. Which is why I find it pretty daft that there are people defending Granger in this particular instance. "You were dumb enough to have the truck shipped to you and rely on our expertise, goodwill, and professionalism" plus "we sold the truck to you cheap" is not a defense if you ask me.

Nobody would appreciate being treated that way.

And Ford? UAW employees? Yeah I'm gonna let my comments drift on their culpability.

I'm not defending Granger in any way. The situation is 1000 ways of fucked. I'm just saying that engaging in this sort of transaction, I always assume something like this will happen. There is no way on God's green earth I'd have ever ordered something and had it shipped to me sight unseen. It's worth some money to me to avoid these situations.

In fact, I tried to see if I could go pick my truck up from KC. I told my dealer that knowing my luck it would get messed up in transit, and low and behold it did.

That said, the buyer agreed to the deal. AND took delivery. By doing that, he agreed the truck was kosher.

I don't know that that question has been answered. If the truck was so obviously messed up, why did the OP take delivery?

 

[v8440]

In your opinion, "the right thing." They have their reasons. You are only getting one side of the story.

The OP bought it sight unseen and shipped it across the country. What did he sign that doesn't force Grainger to due anything?

"the right thing" is subjective

I guess that's true, though I wager that if YOU were in the op's shoes you wouldn't be making the assertion that the right thing is subjective, you would have a pretty concrete idea of what you'd like done to make you whole again. Maybe I'm wrong, but given that Granger has replied to this and not disputed the basic facts, that's a pretty good sign they are materially as presented by the OP. If so, a buyback seems to be so obviously the appropriate thing as to be blinding. Question-have you taken the time to laboriously read through the entire thread? If not (and I wouldn't blame you if you haven't), there are details in there that might cause you to arrive at a different conclusion.

 

[Natetroknot]

I'm not defending Granger in any way. The situation is 1000 ways of fucked. I'm just saying that engaging in this sort of transaction, I always assume something like this will happen. There is no way on God's green earth I'd have ever ordered something and had it shipped to me sight unseen. It's worth some money to me to avoid these situations.

In fact, I tried to see if I could go pick my truck up from KC. I told my dealer that knowing my luck it would get messed up in transit, and low and behold it did.

That said, the buyer agreed to the deal. AND took delivery. By doing that, he agreed the truck was kosher.

I don't know that that question has been answered. If the truck was so obviously messed up, why did the OP take delivery?

I totally agree with this post. Where you and I diverge is that I don't think OP deserved this. It was foolish. He is paying a high price already. Imagine how that feels. Even if Granger steps up HUGE it would suck, big time to be in his position. But being told to pound sand?!?!?! Need to hire a lawyer?!?!?!?!? I just can't justify feeling that way about this situation.

EDIT: it did seem to me like you were defending Granger in past posts. And that's OK. I do get your point.

 

[Larrymoe]

I totally agree with this post. Where you and I diverge is that I don't think OP deserved this. It was foolish. He is paying a high price already. Imagine how that feels. Even if Granger steps up HUGE it would suck, big time to be in his position. But being told to pound sand?!?!?! Need to hire a lawyer?!?!?!?!? I just can't justify feeling that way about this situation.

Again, the OP had an opportunity to not take delivery. Why did he if the truck is that jacked up?

I think that once he took the truck, some of the responsibility falls on him.

 

[Natetroknot]

Just proved my no upside comment...

Forums rarely prove a worthwhile venue for someone to defend their actions or turn the tide of opinion.

You guys can bash Grainger all you want. They will survive. They will even thrive. I drive by the dealership regularly as I live close. It's chocked full of new vehicles. They offer the same deal on Broncos, Ram Trucks, others. One bad F-150 forum post isn't going to change much.

I'm not trying to prove you wrong about anything. And you're right about Granger surviving, even thriving. That's unfortunate but nonetheless probably true.

 

[Natetroknot]

Again, the OP had an opportunity to not take delivery. Why did he if the truck is that jacked up?

I think that once he took the truck, some of the responsibility falls on him.

I think you are lacking proper empathy if you think it hasn't already. With or without a buyback - or a remedy he's satisfied with - I'm 100% sure he has paid a high price for his decisions already and would do things differently if the chance rose to do so. Victim blaming doesn't elicit a better lesson learned.

 

[BarryT82]

Again, the OP had an opportunity to not take delivery. Why did he if the truck is that jacked up?

I think that once he took the truck, some of the responsibility falls on him.

I don’t think that you know how delivery works. I pay a driver to pickup the vehicle and bring it to me. The driver didn’t damage the truck. I didn’t see the damage until it was washed because it was dirty when it was picked up.

 

[Larrymoe]

I don’t think that you know how delivery works. I pay a driver to pickup the vehicle and bring it to me. The driver didn’t damage the truck. I didn’t see the damage until it was washed because it was dirty when it was picked up.

You are correct. I have no idea in hell how this sort of deal would work. There is no way I'd ever do it.

That said, did you ask them what would happen if the truck came to you damaged and what was their response?

 

[Larrymoe]

I think you are lacking proper empathy if you think it hasn't already. With or without a buyback - or a remedy he's satisfied with - I'm 100% sure he has paid a high price for his decisions already and would do things differently if the chance rose to do so. Victim blaming doesn't elicit a better lesson learned.

Business transactions give zero shits about empathy.

 

[v8440]

So if you admittedly had no idea how the process works, why were you so studiously saying he should have refused delivery? Not to put too fine a point on it, but for a while there it seemed like you were going considerably out of your way to blame him for the predicament, while knowing next to nothing about it.

 

[Natetroknot]

Business transactions give zero shits about empathy.

Ahh, some do sir. Some still do.

And again, the norm there doesn't make it OK. It's not a just world, but it should be.

 

[nomarhits400]

Yes sir, not here to change anybody's mind. And I respect your take.

Granger did reply here, once. To say that even the best dealers with good intentions sometimes make a mistake. As though it's a coincidence that mistake was made to a customer having their truck shipped sight unseen. And then basically lied about the circumstances that mistake was made under. And then basically lied about standing behind that mistake and doing right by the customer, the OP.

Now I think they realized pissing down someone's back and saying it's rainfall is a bad idea and it has been crickets ever since. Eff that s. Shady. May as well be a used car lot with an ex con at the helm.

That's where they are wrong, though. The mistake isn't the botched PDI- that's an inevitable outcome (eventually) given their volume- no matter how unfortunate. The mistake is in not making it AS IF the PDI had been conducted properly.

I also disagree with the premise that "they have nothing to gain" by commenting here; They have everything to gain by updating everyone that they are going to make this right as would have been the case had they done what they advertise to do (Identify defects during the PDI).

Some folks seem to think all this back and forth is a legal matter. Everyone's lost if it comes to that: This is about righting a wrong that will be a good story for both sides- and I would submit even a financial win for Granger (in the long run).

 

[Larrymoe]

Ahh, some do sir. Some still do.

And again, the norm there doesn't make it OK. It's not a just world, but it should be.

Don't disagree with you there sir.

And, if you've read my posts about my situation with a damaged truck, I've benefitted from such a dealer. But that's why I bought from them. They were present and personal the entire experience. From my pulling in to look at a RCSB they had on the lot to now. In fact, I'd plug them by name- Anderson Ford in Clinton Illinois, but they just recently sold to another local dealer.

I just don't go into any transaction expecting it.

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