New 2024 King Ranch Issues from Granger Ford

[Grayson]

I agree completely. They could buy it back, fix it themselves, and sell it or use it as a demo. I’ve been running around and making phone calls daily to try to get this truck fixed or bought back. I’d even buy another truck from them if they wanted to swap it out. The paint issues on this truck are ridiculous. It never should have left the factory. Every seam and corner were missed when painting the inside of the bed. Both ends of the bed (next to the cab and where the tailgate closes) are missing paint as well. The robots really screwed this one up.

Going through a similar situation now. What I've realized is that Ford Corporate has 30 days to buy a vehicle back from a dealer. The dealer has to eat cost one way or another but as a business owner, it's much better to do the right thing rather than fight it. I don't enjoy going back and forth, I will eat the negative on a trade in for another brand and never purchase any personal or business vehicles for Ford again. Will it kill Ford or the dealership, nope. When I saw on black book what a Lariat was valued at I almost couldn't believe it; 13K down from MSRP with 400 miles.

Also I am 2 hours away from the dealer I purchased from and when I arrived last week to have interior trim pieces replaced then "they accidentally" ordered the wrong side for the door card replacement. I don't believe that as service has a separate log of warranty fixes they attempt to minimize, my guess is they didn't want to do it because the hole isn't large but I didn't pay for a truck with damage. I have no clear coat in the drivers side sill, passenger side door from the door handle up and around, several other little spots, doors were way out of alignment and I spent my time to get them fixed. I am not wasting my time to correct issues that should have been caught at the plant during QC check, then PDI.

Bottom line is Ford's quality has went down faster than a cheap crack whore trying to offer less for more money.

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[NotMyName]

@Ford Motor Company, you are scaring the hell out of many of us by not stepping up and buying @BarryT82 truck back. NO ONE should ever be expected to consider bad paint or major drive train issues FROM FACTORY warranty issues. Why on earth would you want a customer take delivery then have to give up the truck for months to be disassembled and repainted?!!! In whose world is this ok and logical? STEP UP @Ford Motor Company AND BUY THE TRUCK BACK AND STOP THE TURMOIL YOUR CUSTOMER IS GOING THROUGH BECAUSE OF @Ford Motor Company and @Granger Ford FAILURES!

 

[2Lazy2P]

When you sell 4% below invoice, there isn't a lot incentive to help beyond taking delivery, filling out paperwork, and sending you on your way.

Granger's decision to sell 4% under invoice does not mean they can abdicate responsibility to prepare the truck for the customer and catch such obvious flaws before delivery.

 

[Highway 11]

Now I'm curious. Southern Ontario as in Oshawa or Whitby?

No, nowhere near Durham Region.

 

[Natetroknot]

Meanwhile you've still got folks posting new threads about a happy buyer experience with Granger. I was a little shit as a kid, and when I got caught red-handed I was always on my best behavior for a while. It didn't mean squat. I'm glad there are still happy customers picking their trucks up but this situation cannot be dismissed!

My wife bought a new car today and it wasn't from Ford. True story. We didn't even consider it.

 

[KTM753]

Granger's decision to sell 4% under invoice does not mean they can abdicate responsibility to prepare the truck for the customer and catch such obvious flaws before delivery.

Knowing what you know now after reading this thread, would you order from them or a local dealer that is more expensive but had more incentive to help in a similar situation?

I am not saying you are wrong in your reply to my original thread. You're correct. But the way things should be and the way things are, are two different things...

 

[nomarhits400]

Knowing what you know now after reading this thread, would you order from them or a local dealer that is more expensive but had more incentive to help in a similar situation?

I am not saying you are wrong in your reply to my original thread. You're correct. But the way things should be and the way things are, are two different things...

Are there other examples of customers taking delivery of a truck from Granger with a poorly executed PDI? Not on this forum I don’t believe, but I’m open to being corrected.

 

[HDT05]

@BarryT82 @Granger Ford

Guys, I get that there are a number of differing views here, but as someone who has been through THIS EXACT thing once before, here is what I believe is right and proper for each side to do...

OP

Barry, as I said in a previous post, it would be very prudent to go and get a proper written, experts report on the paint job. I would suggest you do it immediately and do it before you agree to anything.

In this dispute, having an independent umpires report on the paint (beyond just pictures) might just save further angst down the track as who knows.... you may well have even more issues than you can see (what if there are contaminants in the base coat that means it peels/chips /bubbles in 12 months time?)

In my case, I went and found the expert witness for the paint manufacturer, not the vehicle. It meant that GM had nowhere to go in arguing ANYTHING as I had their expert witness in MY corner and indeed they found a lot more than what I could see and demonstrate.... but more importantly they could actually tell me what happened and why....

It also means that in all communications with Ford you have specific's in 'their' language and that gets attention.

THEN you can negotiate the outcome you want... but in truth, here is the reality I found.

If there is a defect in the paint, the manufacturer (in my case) has the right to repair and make good the defect. You will (eventually) I think no doubt have to give them that opportunity.

I don't believe you have much chance of a buyback in the meantime and without any expert/official proof of the defect I think you are (as I found) much better off being practical first and just getting it sorted. Get the report, allow them to fix it at an approved and reputable paint shop, and then get it inspected by your same expert afterward to ensure it is done to the proper standard.

IF Ford messes up and doesn't fix it to the proper standard, then it's all over.... you've given them the opportunity to fix it and they have nowhere to go in any argument for replacement/compensation and after that it's a no brainer....

Lawyers, forum publicity and demands for replacement in the meantime will, in my experience get you nowhere other than a lot of stress and time lost to you and until you have an independent, expert report, all you really have is an argument and a bunch of pictures....

GRANGER

Zach the unfortunate reality here is that someone in the dealership dropped the ball. Once you let that vehicle out of your control you lost your ability to control both the hit to your rep and the ability to make it right without a lot of extra time, messing around, money and angst....

Once Barry has his report confirming the paint defect from FORD (clearly you guys didn't paint it), I believe you should (as my GM dealer did) arrange a rental of a comparable or better vehicle for Barry the entire time it is in the shop/he is without it. It is simply the cost of doing (a lot of) good business and just needs to be done.

I also think you guys should absolutely be Barry's advocate, be in his corner/on his side and point of contact with ANYTHING relating to Ford as again, you are the dealer that sold the truck and Barry has done nothing wrong other than buy a truck that your guys have unfortunately let out without picking up the issues.

"Escalating it to the regional team" unfortunately doesn't pass the 'pub test' of being in Barry's corner in most peoples view and I'm sure if you were in his position you'd feel a little underwhelmed also....

Re the seat, I think you guys should just issue a credit for Barry to go to his local dealer to get it sorted to as new as, in fairness he did buy new.

I get it costs, and I get it costs more... but again you lost the opportunity to control the cost and resolve it properly, so in my experience it is time to just make a commercial decision and accept it costs whatever it takes to make it right and just do it, instead of letting it drag on and on and on....

As a huge fan of you guys, I strongly recommend you consider this course and turn the narrative around so that you GAIN enduring goodwill beyond the financial cost...

Cheers

 

[NotMyName]

I purchased a new 2024 F-150 King Ranch on 9/16 that I special ordered in April from @Granger Ford in IA. I had the vehicle shipped to my house in WV and shortly after getting it I discovered numerous paint defects from the factory. The top of the cab has dirt/bubbles in the sealant along the channels causing the paint to peel, there are areas that weren’t painted on the top along the channels, the fuel door has paint issues, the tailgate has transparent spots in the paint in numerous spots, the back of the bed between the cab wasn’t painted, there’s a blob of something that was painted over on the wheel well, the passenger side front seat leather is peeling, and the frame for the seat cushion on the same seat is bent. When it was delivered I found a screw on the passenger side rear wheel well rock guard barely threaded into the speed nut. I took it to a dealership to get the seat checked out and when comparing my truck to new trucks on the lot I’m seeing that their trucks are painted in the areas that mine isn’t. I’ve contacted Ford and the selling dealership. They want me to go to local dealerships to get estimates for warranty claims. I’ve been to three dealerships and two independent shops to get estimates or trying to file warranty claims. The local Ford body shops can’t get to the paint work until January-February of next year due to a backlog of recall work on Ford Escape’s. One dealership told me that they wouldn’t do warranty work on my truck because I didn’t purchase it from them. This purchase has been a nightmare and I regret ever ordering it. If you order a truck inspect it in person and don’t complete the paperwork until you’ve done so. Granger hasn’t done anything to help me out with these issues. I’ve emailed, called, and left messages for Zach, but he won’t respond.

the more I think about this the more I question how all the contaminates were in the paint. Those with more knowledge of the process please chime in. Here are 3 scenarios I’ve considered:

1. The body was brought in contaminated. How the heck would this even happen?

2. Some type of explosion In the sterile paint area that caused contaminates to be thrown on the body while being painted.

3. This is a concerning one, but his was damaged after painting and quickly repainted in a quick fashion….so quick that the body was not cleaned and they just painted over all the contaminates. To rule this out, @BarryT82 should have it professionally checked by looking for bondo/filler and checking body throughout for paint thickness.

Any of the scenarios means @Ford Motor Company and/or @Granger Ford knew of the situation and rather than being blind of the occurrence, tried to hide and deceive their customer.

 

[Grayson]

the more I think about this the more I question how all the contaminates were in the paint. Those with more knowledge of the process please chime in. Here are 3 scenarios I’ve considered:

1. The body was brought in contaminated. How the heck would this even happen?

2. Some type of explosion In the sterile paint area that caused contaminates to be thrown on the body while being painted.

3. This is a concerning one, but his was damaged after painting and quickly repainted in a quick fashion….so quick that the body was not cleaned and they just painted over all the contaminates. To rule this out, @BarryT82 should have it professionally checked by looking for bondo/filler and checking body throughout for paint thickness.

Any of the scenarios means @Ford Motor Company and/or @Granger Ford knew of the situation and rather than being blind of the occurrence, tried to hide and deceive their customer.

I would say a large majority of employees don't care, don't have a reason or incentive to care. It's a shame really.

 

[Natetroknot]

the more I think about this the more I question how all the contaminates were in the paint. Those with more knowledge of the process please chime in. Here are 3 scenarios I’ve considered:

1. The body was brought in contaminated. How the heck would this even happen?

2. Some type of explosion In the sterile paint area that caused contaminates to be thrown on the body while being painted.

3. This is a concerning one, but his was damaged after painting and quickly repainted in a quick fashion….so quick that the body was not cleaned and they just painted over all the contaminates. To rule this out, @BarryT82 should have it professionally checked by looking for bondo/filler and checking body throughout for paint thickness.

Any of the scenarios means @Ford Motor Company and/or @Granger Ford knew of the situation and rather than being blind of the occurrence, tried to hide and deceive their customer.

I worked on a John Deere paint line for about a year. I’d guess Ford’s equipment is much more advanced, but the robots crash all the time, for various reasons. Lots of stuff goes to “repair” where a (hopefully) experienced and talented human “touches up” the affected area. Those repair areas are not exactly the sterile environment a properly painted vehicle requires for a finish one would expect on a 80k truck, much less construction and forestry equipment. And even the best painter struggles to match what a robot can do in a controlled environment.

Certain colors are worse than others, certain areas are harder to cover, etc. It’s an unfortunate reality of an assembly line, but no company will start over from scratch. OP probably had a combination of a robot crash, a utility with the phuck-its filling in for the experienced painter, and a Friday afternoon repaint job. Plus, I’d wager those vehicles skip past the quality control team that are trained to spot paint defects as they travel down the line.

Not sure about Ford’s methods, but regardless it should not have left the factory that way. And then the dealer for God’s sake. There is so much fail involved in that reaching a customer it’s infuriating.

 

[Larrymoe]

I've purchased 10 new Fords since 2020

Jesus Christ.

 

[Larrymoe]

Maybe I missed this, but why did the OP accept the truck off the transport in the first place?

 

[NotMyName]

Maybe I missed this, but why did the OP accept the truck off the transport in the first place?

Pretty sure it’s the buyers responsibility to arrange transport; therefore, when the vehicle is picked up it’s considered buyer‘s possession.

 

[Larrymoe]

Pretty sure it’s the buyers responsibility to arrange transport; therefore, when the vehicle is picked up it’s considered buyer‘s possession.

So, you're basically agreeing to take it in the condition it's in?

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