New 2024 King Ranch Issues from Granger Ford

[v8440]

Totally agree. Granger has served hundreds- maybe even thousands- on this forum and others like it, but if it's true they are remaining silent on this purposefully hoping it will go away- then they should be held to account the same way they have benefitted from all the positive feedback all of us have given them that undoubtedly helps drive their business model.

I don't think think the OP can edit the thread title, but this might get more traction from Granger if their name was attached to it- because there's nothing good to see here.

You're probably right, but if more public traction is what it takes to motivate them, in an overall sense the ballgame is already lost. By that I mean that I want to see the original poster get things truly made right, but lots of damage is now done to Granger's reputation. I live in Iowa and I was thinking about getting a truck from Granger due to their proximity and low prices if I end up lemon lawing my ram, which looks very possible. I want to get a whipple installed, which Granger no longer does. I was considering having it installed elsewhere to avoid having to go far away from home to get a good deal, but I reluctantly have to concede that I won't be doing that now. The silence from Granger has been too deafening. Lebanon Ford over in Ohio will not budge off msrp on a rcsb, but they have tons of experience installing blowers and charge a pretty reasonable price to do it. Despite the price difference, I would feel much more confident in coming out with a good condition truck dealing with them.

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[v8440]

By the way, you apparently CAN change the title of your thread. I just did it on one I started a week or two ago.

 

[Natetroknot]

You're probably right, but if more public traction is what it takes to motivate them, in an overall sense the ballgame is already lost.

Samesies!

I've unsubscribed from their email list from this thread - wish OP the very best in being made whole but the damage is done!

 

[nomarhits400]

By the way, you apparently CAN change the title of your thread. I just did it on one I started a week or two ago.

Well, I guess the OP has that option then if he so chooses. I can understand him not wanting to alienate Granger if their intent is ultimately to help him- but perhaps that's unlikely 2.5 weeks from delivery.

With so few complaints about Granger, I happen to think they can still make a good story out of this if they choose to; like a lot of you, I'm just putting myself in the OP's position and thinking how upset I would be. I hope it gets taken care of......

How great would it be if Ford themselves stepped up and made this right? Talk about turning a negative into a positive....LET'S GO FORD!!!!!

 

[v8440]

I dunno, it would certainly help their cause, but enough water has now passed under the bridge that some of us won't easily forget the ducking and dodging that has already been done. Springing into action after a bunch of negative publicity is one thing; handling things properly from the get go is entirely different.

 

[Natetroknot]

@Ford Motor Company this is a great opportunity. For the OP's sake I'd like to be able to say Granger still has the chance to make it right but I'd be lying. That doesn't help the OP get a resolution, but it's the truth. Ford needs to take the high road. Your best marketing folks can't buy the kind of PR this situation presents you with. Win win. Help this fella out.

 

[Mc1502]

I think people are pretty disillusioned on what gets done during PDI. When I picked up my truck at Granger, I had a decent scuff on my front headlight that I immediately saw just walking around the truck. There was no way there was any type of "inspection" done on the vehicle. They probably screwed in the antenna, took the seat plastic off and filled it with gas. Thats it. PDI complete. I flew in to get the truck so either I had it take it with the scuff, or arrange to fly home and do it all over when the issue was corrected. Granger also advised me to do a warranty claim when I got home with my local dealer. Luckily I was able to take care of the scuff to my satisfaction without going the warranty route. This is the biggest pitfall of buying far away from where you live. For me, the savings justified the risk. Unfortunately Granger will probably just opt to lose this customer instead of eating the cost to fix it. I sure hope they make it right!

If that is the thought, that thought is flawed. I say that because they won’t lose just one customer they’ll lose anybody who latches onto this thread who has not previously ordered a vehicle remotely. There’s something inherently risky in ordering a vehicle remotely, especially for a buyer who has never done so before. This is the kind of thing that can make someone shy away from ordering anywhere other than their local dealership.

and don’t get me wrong I’m not saying that Granger is an incredibly bad guy here, I’m just suggesting that it might not be in their best interest to handle it this way. With that said I don’t have a business and I don’t have a P&L to manage other than my checkbook.

 

[BarryT82]

Chip emailed me today and said that they’d pay for the seat cover for the top portion of the seat. I’m not sure why @Ford Motor Company denied the claim and won’t pay for it. Chip asked me to get an estimate from an independent body shop to have the paint repaired. I’ve been to a few places over the past few weeks and a lot of places are booked up for months, including the dealerships. The dealership body shop told me that the rear window needs to come out because the trim is riveted to the truck behind the glass and that the sunroof has to come out as well. I went to a place next to the dealership on my way home from work and the owner is going to send me an estimate on Monday. He said that the bed needs to come off so that he can paint the entire bed, the rear window & sunroof removed to paint the top, and the dirt spots on the hood, door, and fender need to be buffed.

 

[HammaMan]

If you're financed ford should cover any payments until your new vehicle is ready for your actual ownership experience to begin. This is just sad on so many levels.

 

[fatBatman]

I had written out a long thread but erased it. In short, my original thought was...

Way too little, way too late.

You, the OP, have been screwed and it appears you are asked to keep bending over. To ask you to keep running around getting quotes only to find out that your truck 1. has to be disassembled, 2. you have to wait months and months before it is fixed, and 3. could potentially lose your factory warranty on your sunroof seal, for example, because it wasn't put back together by a Ford tech at a Ford dealership is appalling. This doesn't even answer who is paying for the rental while your truck is being torn apart in the shop. Granger could help you with this if they wanted to. I don't know your area but even I could make phone calls and if one dealer speaks to another, they could potentially work something out. This isn't happening. Your time nor money is being respected here. This isn't a 3-year old truck with 30K miles on it having to get disassembled because of a recall. This thing is a brand new $70-$80K truck with no miles and should be replaced.
If this purchase was a TV, fridge, washer/dryer, or literally anything else, you'd take it back for a refund. This is no different. Sure, it is more tricky because there is financing involved but it isn't impossible. Solving hard problems is what makes a good company a great company. I'm not seeing that here. Instead, I am seeing the typical "very hands-off, do as little as possible approach".

Because of this, I will never recommend @Granger Ford nor will I ever grace them with my money again. Pricing is one thing but this is simple customer service. 4% under invoice is great but money isn't everything when your service after the sale doesn't exist.

 

[jhelrey]

Chip emailed me today and said that they’d pay for the seat cover for the top portion of the seat. I’m not sure why @Ford Motor Company denied the claim and won’t pay for it. Chip asked me to get an estimate from an independent body shop to have the paint repaired. I’ve been to a few places over the past few weeks and a lot of places are booked up for months, including the dealerships. The dealership body shop told me that the rear window needs to come out because the trim is riveted to the truck behind the glass and that the sunroof has to come out as well. I went to a place next to the dealership on my way home from work and the owner is going to send me an estimate on Monday. He said that the bed needs to come off so that he can paint the entire bed, the rear window & sunroof removed to paint the top, and the dirt spots on the hood, door, and fender need to be buffed.

If you ask me, this is a shit response regarding the paint. You shouldn't have to jump through hoops, etc. when it shouldn't have made it past PDI. This is one of those moments where Granger should pick up the truck and reverse the deal.

 

[BarryT82]

I had written out a long thread but erased it. In short, my original thought was...

Way too little, way too late.

You, the OP, have been screwed and it appears you are asked to keep bending over. To ask you to keep running around getting quotes only to find out that your truck 1. has to be disassembled, 2. you have to wait months and months before it is fixed, and 3. could potentially lose your factory warranty on your sunroof seal, for example, because it wasn't put back together by a Ford tech at a Ford dealership is appalling. This doesn't even answer who is paying for the rental while your truck is being torn apart in the shop. Granger could help you with this if they wanted to. I don't know your area but even I could make phone calls and if one dealer speaks to another, they could potentially work something out. This isn't happening. Your time nor money is being respected here. This isn't a 3-year old truck with 30K miles on it having to get disassembled because of a recall. This thing is a brand new $70-$80K truck with no miles and should be replaced.
If this purchase was a TV, fridge, washer/dryer, or literally anything else, you'd take it back for a refund. This is no different. Sure, it is more tricky because there is financing involved but it isn't impossible. Solving hard problems is what makes a good company a great company. I'm not seeing that here. Instead, I am seeing the typical "very hands-off, do as little as possible approach".

Because of this, I will never recommend @Granger Ford nor will I ever grace them with my money again. Pricing is one thing but this is simple customer service. 4% under invoice is great but money isn't everything when your service after the sale doesn't exist.

I agree completely. They could buy it back, fix it themselves, and sell it or use it as a demo. I’ve been running around and making phone calls daily to try to get this truck fixed or bought back. I’d even buy another truck from them if they wanted to swap it out. The paint issues on this truck are ridiculous. It never should have left the factory. Every seam and corner were missed when painting the inside of the bed. Both ends of the bed (next to the cab and where the tailgate closes) are missing paint as well. The robots really screwed this one up.

 

[NotMyName]

I agree completely. They could buy it back, fix it themselves, and sell it or use it as a demo. I’ve been running around and making phone calls daily to try to get this truck fixed or bought back. I’d even buy another truck from them if they wanted to swap it out. The paint issues on this truck are ridiculous. It never should have left the factory. Every seam and corner were missed when painting the inside of the bed. Both ends of the bed (next to the cab and where the tailgate closes) are missing paint as well. The robots really screwed this one up.

I would gets some high res photos and videos in the event @Granger Ford fails to make this right to your satisfaction. Next I would contact an attorney and lastly would contact a high profile YouTuber to make a video about the buying experience with @Granger Ford. I’m sure there are many many Ford dealerships not happy with @Granger Ford sales methodology and would love nothing more than to see their online reputation take a massive hit.

 

[crazywayne311]

I just finished reading all 7 pages...
i'm completely befuddled, perplexed, bewildered, flummoxed, discombobulated, and stunned beyond belief of this whole ordeal. I'm sitting here fuming completely speechless trying to put something into words...

I feel for you @BarryT82. I've been in a similar situation and frustrating doesnt even scratch the surface. I can see Ford quality control dropping the ball (must have been a Friday truck) but Granger?! Hell at least reach out and say they found issues and let you decide whether you want to fly out, refuse delivery or still want the truck. Thats what is so mindboggling about this. SOMEONE had to see SOMETHING with all the irregularities and imperfections on that paint.

I wish you the best of luck dealing with this as again, I've dealt with something similar and its beyond stressful

 

[Groovicles]

I'd rather not name them publicly but it's a Southern Ontario, Canada dealer. If you're really interested I can PM you.

Now I'm curious. Southern Ontario as in Oshawa or Whitby?

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