New 2024 King Ranch Issues from Granger Ford

[BarryT82]

@Ford Motor Company owes you a whole seat. It looks like somebody took a piece of sandpaper to that spot and just gave up.

It's wild these issues made it out of the factory dude sorry you're dealing with this.

It’s very frustrating. I’ve already taken two days off work for boy to find out that they’ll replace one part of the seat and not the other. The dealership told me that the top portion of the seat of pretty expensive because of the max recline feature.

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[BarryT82]

That’s a corner that appears to have been dragged on that edge. Riddle me this, how does one drag that edge after it’s been installed? OP, are you sure you didn’t remove the seat and take it for a walk dragging on that corner? Be honest, we all like to take our seats for walks.

I don’t know how it would even happen right there. You’d think that the headrest or something would be damaged but it’s not.

 

[NotMyName]

I don’t know how it would even happen right there. You’d think that the headrest or something would be damaged but it’s not.

Exactly! The headrest was not in when the damage was done. The grain has literally been rubbed/dragged off and it appears to have been impossible without damaging the headrest…….unless it was replaced? Just for giggles, is the plastic tab beneath the headrest damaged/scraped?

 

[HammaMan]

Ford error in their favor, save $800 on a seat cover screwing you. Given the numerous issues w/ that seat, seems someone has already returned it for its issues and they just tossed it back on the line as goodnuff.

As for the paint, well CT doesn't come with any, be happy you get 95% of it??

This "not our problem" game is pretty old. I'd start running down the various consumer protection outfits public and private filing complaints -- get that grease.

 

[fatBatman]

Everyone is agreed that this should have never left Ford but I am more concerned about the Granger part. Attached is a PDI for a 2019 Ranger (there's an item in paragraph 6 that would apply here). This PDI is old but I know there is one for a F150 and Granger has it on file. Have you requested a copy of this and what does it say?

I just wanted to pop in here and write a quick note. We looked the truck over when it is dropped off and again before delivery. Our team does a good job, but there are times that issues can be missed.

We then have a delivery process to the customer, most of the time it happens in person, but at times we have people transport the truck. In this situation it was transported to the customer and inspected by the transport company.

Unfortunately there were some quality issues on this truck and our team walked through potential solutions with the customer. We escalated the issues to the regional team at Ford and are waiting to hear back.

In the first quoted paragraph above, the truck was looked over twice and admitted that at times items can be missed. This is true, they missed some items on mine but I caught them while I was at the dealership taking delivery. However, this is a lot to miss and I have never even heard of these kinds of failures ever being sent to a customer nor being presented to anyone for sale.
Also, what exactly does "escalating the issues to a regional team" do?

I'm probably going to get banned for saying all of this but it is true. The more and more I have thought about it, the ownness falls on Granger. Ford delivered the truck to the dealership with errors/flaws. Granger did a PDI and as admitted above, looked over the truck twice. Not once did they make a simple phone call to say "hey, there's an issue". Instead, they threw it on a truck and kicked it out the door. Now, they call a rep at Ford (the regional guy) to do what? I'm sorry but in my mind, Granger did the PDI and signed off on this and thought it was good enough to ship. This is their judgement. This was their inability to make a simple phone call to the customer. Granger should make this right, not the local dealers and if the customer was actually ghosted for a week or two, that is also unacceptable.

@Granger Ford, you need to fix this. You could very easily get him another truck, swap it out with him, take his back and fix it then sell off of your lot or deal with the regional reps on your own time. This is not the customers fault. All this veteran did was place his trust in you before paying a lot of money for a product, just as many others have before. Allowing this to go on for weeks and all you've done is "escalate to your regional team" is unacceptable. As a dealership that mainly sells because of the internet, what are you going to do to make this right?

 

[Natetroknot]

I hope folks reading this thread think long and hard about patronizing Granger in the future. A deposit to order a truck is non-refundable. Flying in expecting they perform their due diligence on your new truck is a gamble. Having it shipped sight unseen is an even bigger gamble. Given the problems in Ford's factories, dealerships need to pony up and advocate for the customers when issues arise. This is ridiculous. Feel sorry for their good employees.

 

[BarryT82]

That’s a corner that appears to have been dragged on that edge. Riddle me this, how does one drag that edge after it’s been installed? OP, are you sure you didn’t remove the seat and take it for a walk dragging on that corner? Be honest, we all like to take our seats for walks.

No other damage to anything on the top of the seat or headrest.

 

[Grayson]

OP I understand your frustration and disappointment. I'm done wasting my time with Ford quality issues. I hope your situation can be resolved. You are not alone with quality control that doesn't seem to exist

I rejected 2 Raptors and 1 Lariat before ordering and taking delivery of the Lariat I bought. I've bought maybe 6 from them and had 4 perfect delivery experience and the last 2 not so good.

23 HO 6.7 Lariat had a ton of paint defects, fit issues, rubber trim that looked to be trimmed with a knife, steering wheel alignment crooked delivery. I sold it outright and bought a GMC.

I missed Fords comfort and what I've been use to. So far with less than 400 miles I've taken the truck to a local body shop to have the doors aligned, there are areas missing clear coat, I was there yesterday to replace trim pieces that were damaged. I have an issue with the charging system, 4 pending trouble codes. Infotainment has stopped working once so far. Interior door cards and dash is suppose to be black, my eyes along with sales manger says it looks grayish blue. I'm disappointed and the GSM is contacting me tomorrow for a buy back number. I could fight this but my time is money, I'm not going to lose anymore time over this.

So I will take a loss and I want @Ford Motor Company to know you have lost my business for the foreseeable future due to quality NOT being job #1. I've purchased 10 new Fords since 2020 and have no problem spending money for quality products but the increase in cost, reduction of quality and removal of features is unacceptable.

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[Magic88]

100% on the dealer to not catch this. Extremely lazy way out to just state, "Take it to a local dealer and file a claim".

End of month tactic to get the sale and hit their goal. Kicking the can down the road at the expense of the customers time knowing he lived states away.

Should have refused delivery from the transport company

 

[KTM753]

When you sell 4% below invoice, there isn't a lot incentive to help beyond taking delivery, filling out paperwork, and sending you on your way.

 

[v8440]

I guess, but basic due dilligence is still in order.

 

[Natetroknot]

When you sell 4% below invoice, there isn't a lot incentive to help beyond taking delivery, filling out paperwork, and sending you on your way.

I disagree completely. At Granger's volume level the holdback alone from Ford could provide an excellent salary for a few folks with a great work ethic and attention to detail to do PDI's, with enough left over to grease the suit dummies' pockets. We're talking an Iowa cost of living here. They have plenty of incentive at 4% below invoice, and we all know that's not the only kind of transaction they make. It's pretty clear they are low on empathy, professionalism, honesty, and integrity, and their silence in this case is particularly scummy.

 

[nomarhits400]

I disagree completely. At Granger's volume level the holdback alone from Ford could provide an excellent salary for a few folks with a great work ethic and attention to detail to do PDI's, with enough left over to grease the suit dummies' pockets. We're talking an Iowa cost of living here. They have plenty of incentive at 4% below invoice, and we all know that's not the only kind of transaction they make. It's pretty clear they are low on empathy, professionalism, honesty, and integrity, and their silence in this case is particularly scummy.

Absolutely this should NEVER have passed their PDI; What on earth is it for if not to catch issues like this?

I ordered and picked up from Granger (900 mile round trip) as well- and have nothing but good things to say about my experience overall- but this is absolutely on them and they need to find a way to get creative and make this right. It's their mistake for missing this. Those issues are glaring- and almost none of them can be blamed on the shipping process.

While everything went smooth in my delivery, I noticed that on the odometer disclosure statement they sent me before I came to pick up the truck they verified my odometer at delivery at 12 miles. When I showed up a week later to pick it up it had 134 miles. I knew that it had left the Ford plant a couple times for a bed liner and realized that there was probably no way it could have left Dearborn with 12 miles- which I took to mean they pencil whipped the odometer statement. When I asked about it, I was told "That's the average mileage for new trucks that we receive"- which of course has nothing to do with the certification of the odometer on my truck- but does sound like a lazy business practice that is so commonplace they don't even realize how bad it sounds when offered as sound reasoning. I was actually more bothered by their poor excuse for the mistake than I was about the mileage- but it's the kind of lack of attention to detail that probably caused your truck from being properly inspected. Given the number of trucks that come through there- it may be understandable- but it's still not acceptable.

Here's something else to consider: The OP had this truck shipped to his home, but how pissed would you be if you'd taken 2 days off work and spent $500 to fly up there only to find out that they had completely botched the PDI process. It's true you wouldn't be stuck with the vehicle as in this case- but you would have wasted your time and money on something Granger is professionally tasked with disclosing to you before you step foot to travel.

 

[Natetroknot]

Here's something else to consider: The OP had this truck shipped to his home, but how pissed would you be if you'd taken 2 days off work and spent $500 to fly up there only to find out that they had completely botched the PDI process. It's true you wouldn't be stuck with the vehicle as in this case- but you would have wasted your time and money on something Granger is professionally tasked with disclosing to you before you step foot to travel.

300% agree. And I need to disclose I have absolutely no idea of the particulars of Granger's profit margins. I am upset for the OP, and anybody treated this way and I'm posting accordingly. Also, I like keeping this thread at the top of the views list.

The incentives for any business to conduct themselves professionally should definitely include making a profit. But also the attributes I already mentioned: integrity, empathy, etc. If properly selling and preparing trucks in general, but even more so vehicles people are having shipped or missing work and flying in to take delivery of is no longer profitable for dealers to do at 4% below invoice, then they need to restructure their business model, not cut corners to save a buck and telling those left in the lurch to pound sand.

This is a glass house here. Ford's quality is very troubling, and dealers are not taking care of their customers the way they should be. I feel lucky, owning my first Ford F150, because I absolutely love the truck and it has given me 40k trouble free miles. The gamble with replacing it with another one is too high to justify. Luck runs out. If Ford rights the ship, I know I won't be buying from a certain dealership if and when the time comes!

 

[nomarhits400]

300% agree. And I need to disclose I have absolutely no idea of the particulars of Granger's profit margins. I am upset for the OP, and anybody treated this way and I'm posting accordingly. Also, I like keeping this thread at the top of the views list.

The incentives for any business to conduct themselves professionally should definitely include making a profit. But also the attributes I already mentioned: integrity, empathy, etc. If properly selling and preparing trucks in general, but even more so vehicles people are having shipped or missing work and flying in to take delivery of is no longer profitable for dealers to do at 4% below invoice, then they need to restructure their business model, not cut corners to save a buck and telling those left in the lurch to pound sand.

This is a glass house here. Ford's quality is very troubling, and dealers are not taking care of their customers the way they should be. I feel lucky, owning my first Ford F150, because I absolutely love the truck and it has given me 40k trouble free miles. The gamble with replacing it with another one is too high to justify. Luck runs out. If Ford rights the ship, I know I won't be buying from a certain dealership if and when the time comes!

Totally agree. Granger has served hundreds- maybe even thousands- on this forum and others like it, but if it's true they are remaining silent on this purposefully hoping it will go away- then they should be held to account the same way they have benefitted from all the positive feedback all of us have given them that undoubtedly helps drive their business model.

I don't think think the OP can edit the thread title, but this might get more traction from Granger if their name was attached to it- because there's nothing good to see here.

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