farmtruckman
Well-known member
I am sure this will help a few folks.In case anyone ever runs into this issue (as I know some in the past have) here are steps to take if your Ford Account gets suspended when using FDRS:
First inkling on if your Ford account was suspended from using FDRS is 2 things:
I called the number listed in the email. It did me no good. After over two weeks of contacting ford I finally found someone who knew what needed to be done.
- You will attempt to login and get an error that says "Too many login attempts. Please try again later. " even if this is the first time you have tried to login.
- You will receive an email from FORD saying your account has been suspended:
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You have to contact the technical team via the motorcraft site. They do not have a phone number you can call for this specific issue. You have to head here https://www.motorcraftservice.com/Feedback/feedback and click the blue button at the bottom of the screen that says "Request for Other Help". You then fill out a form for the issue of your account being suspended.
Like a dummy I used an account that had ford pass points and I did not want to lose them. The technical team will email you back on steps you have to take in order to get your account back. Once I followed them, they told me I was activated. You then go to Ford to login and hit forgot password as your password has to be reset. Once reset, you are back in...
Being outside of US, I have tried the exact same steps as you did on the motor craft website but they aren’t too helpful once they see I am outside USA.
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