Sponsored

farmtruckman

Well-known member
Joined
Jul 10, 2023
Threads
12
Messages
187
Reaction score
156
Location
Dubai
Vehicles
2021 F150 Raptor
In case anyone ever runs into this issue (as I know some in the past have) here are steps to take if your Ford Account gets suspended when using FDRS:

First inkling on if your Ford account was suspended from using FDRS is 2 things:
  1. You will attempt to login and get an error that says "Too many login attempts. Please try again later. " even if this is the first time you have tried to login.
  2. You will receive an email from FORD saying your account has been suspended:
    1730139714218-f9.jpg
I called the number listed in the email. It did me no good. After over two weeks of contacting ford I finally found someone who knew what needed to be done.

You have to contact the technical team via the motorcraft site. They do not have a phone number you can call for this specific issue. You have to head here https://www.motorcraftservice.com/Feedback/feedback and click the blue button at the bottom of the screen that says "Request for Other Help". You then fill out a form for the issue of your account being suspended.

Like a dummy I used an account that had ford pass points and I did not want to lose them. The technical team will email you back on steps you have to take in order to get your account back. Once I followed them, they told me I was activated. You then go to Ford to login and hit forgot password as your password has to be reset. Once reset, you are back in...
I am sure this will help a few folks.

Being outside of US, I have tried the exact same steps as you did on the motor craft website but they aren’t too helpful once they see I am outside USA.
Sponsored

 

rugedraw

Well-known member
First Name
Javier
Joined
Dec 14, 2021
Threads
17
Messages
7,413
Reaction score
9,008
Location
Miami
Vehicles
2021 Ford F150 Platinum FX4 EB/2023 Bronco Sport Badlands/1991 Mustang 5.0 coupe
Occupation
Auto Sales
SSM 53088 was released in PTS today. The APIM update to address the Sync issues has now been pushed back to Q1 of 2025, so don't hold your breathe for it now.
 

Attachments

Paul Neubauer

Well-known member
First Name
Paul
Joined
Nov 20, 2021
Threads
15
Messages
1,055
Reaction score
1,211
Location
Houston
Vehicles
2021 F-150 Platinum Powerstroke
SSM 53088 was released in PTS today. The APIM update to address the Sync issues has now been pushed back to Q1 of 2025, so don't hold your breathe for it now.
Maybe Ford should hire some Apple software people on the side so we can get this annoying bug fixed in the CarPlay with no sound.
 

fordtruckman2003

Well-known member
Joined
Apr 28, 2023
Threads
26
Messages
4,587
Reaction score
3,746
Location
Indy
Vehicles
2021 F-150 FX4 Lariat
SSM 53088 was released in PTS today. The APIM update to address the Sync issues has now been pushed back to Q1 of 2025, so don't hold your breathe for it now.
That is exactly the same as SSM 52574.

They could change the wording. ?‍♂
 

Paul Neubauer

Well-known member
First Name
Paul
Joined
Nov 20, 2021
Threads
15
Messages
1,055
Reaction score
1,211
Location
Houston
Vehicles
2021 F-150 Platinum Powerstroke
That is exactly the same as SSM 52574.

They could change the wording. ?‍♂
I asked Siri to summarize the document and got " We regret that we are unable to figure out how to fix our junk and need more time to find someone that understands what is broken and might be able to figure it out"
 

Sponsored

fordtruckman2003

Well-known member
Joined
Apr 28, 2023
Threads
26
Messages
4,587
Reaction score
3,746
Location
Indy
Vehicles
2021 F-150 FX4 Lariat
I asked Siri to summarize the document and got " We regret that we are unable to figure out how to fix our junk and need more time to find someone that understands what is broken and might be able to figure it out"
Probably someone told them the renumbered Bluecruise is more important. ?‍♂
 

onodelta

Well-known member
Joined
Dec 31, 2022
Threads
2
Messages
62
Reaction score
20
Location
United States
Vehicles
2021 F150
So I performed the steps in this TSB and the 360 degree camera calibration completed successfully (the truck does have 360 degree cameras) with forscan but I still get the reverse brake assist not available message and tsb says " If any DTC's persist, continue with Workshop Manual (WSM), Section 419-07 diagnostic procedures." Where would I be able to find that section 419-07 online? I did the other calibrations for rear camera and trailer separately and those passed too but the error still persists
The TSB in question https://static.nhtsa.gov/odi/tsbs/2021/MC-10201702-0001.pdf
 

rugedraw

Well-known member
First Name
Javier
Joined
Dec 14, 2021
Threads
17
Messages
7,413
Reaction score
9,008
Location
Miami
Vehicles
2021 Ford F150 Platinum FX4 EB/2023 Bronco Sport Badlands/1991 Mustang 5.0 coupe
Occupation
Auto Sales
So I performed the steps in this TSB and the 360 degree camera calibration completed successfully (the truck does have 360 degree cameras) with forscan but I still get the reverse brake assist not available message and tsb says " If any DTC's persist, continue with Workshop Manual (WSM), Section 419-07 diagnostic procedures." Where would I be able to find that section 419-07 online? I did the other calibrations for rear camera and trailer separately and those passed too but the error still persists
The TSB in question https://static.nhtsa.gov/odi/tsbs/2021/MC-10201702-0001.pdf
That section is huge. What is the exact code you want to trouble shoot?

Edit: Just saw code B1578:78 in the SSM you posted. Is your truck reporting that code? That is an SSM and not a TSB.

Edit #2: That code does not appear in section 419-07:

Ford F-150 ECU module programming guide using FDRS 1730407095730-lj
 

Ajzride

Well-known member
First Name
Alan
Joined
Jun 6, 2021
Threads
28
Messages
1,986
Reaction score
2,320
Location
Houston
Vehicles
21Mach-E / 65Mustang / 21PB 502A 157"
Occupation
Automation
So I performed the steps in this TSB and the 360 degree camera calibration completed successfully (the truck does have 360 degree cameras) with forscan but I still get the reverse brake assist not available message and tsb says " If any DTC's persist, continue with Workshop Manual (WSM), Section 419-07 diagnostic procedures." Where would I be able to find that section 419-07 online? I did the other calibrations for rear camera and trailer separately and those passed too but the error still persists
The TSB in question https://static.nhtsa.gov/odi/tsbs/2021/MC-10201702-0001.pdf
I've gotten reverse brake assist unavailable multiple times after FDRS sessions and it usually goes away within 48 hours. It seems to be a self-calibration it goes through sometimes. I probably wouldn't invest any effort into the issue unless it doesn't go away by itself.
 

onodelta

Well-known member
Joined
Dec 31, 2022
Threads
2
Messages
62
Reaction score
20
Location
United States
Vehicles
2021 F150
I've gotten reverse brake assist unavailable multiple times after FDRS sessions and it usually goes away within 48 hours. It seems to be a self-calibration it goes through sometimes. I probably wouldn't invest any effort into the issue unless it doesn't go away by itself.
it's been on for a while now, didn't used to pop up when the truck was new. I didn't do any updating of any kind to make it pop up, it just started one day randomly, no prior work done. Same error and code came up on my brother's 21 f150 raptor too and his is unable to get the 360 camera aligned, it quits early with forscan when the process does go through on mine. No issues with cameras or anything else though, just that brake assist error when backing up is all.
 
Last edited:

Sponsored


onodelta

Well-known member
Joined
Dec 31, 2022
Threads
2
Messages
62
Reaction score
20
Location
United States
Vehicles
2021 F150
That section is huge. What is the exact code you want to trouble shoot?

Edit: Just saw code B1578:78 in the SSM you posted. Is your truck reporting that code? That is an SSM and not a TSB.

Edit #2: That code does not appear in section 419-07:

1730407095730-lj.webp
I found that SSM under the TSB section of carcomplaints.com or on nhtsa.gov. Weird how it says to look at section 419-07 but that code is not even there, why would they put that info in the SSM then? The truck is reporting that code along with a few others that have not come back yet after clearing and I've driven it around. Only the B1578 comes back and won't clear even after following that SSM.

Ford F-150 ECU module programming guide using FDRS IMG_1099
 
Last edited:

rugedraw

Well-known member
First Name
Javier
Joined
Dec 14, 2021
Threads
17
Messages
7,413
Reaction score
9,008
Location
Miami
Vehicles
2021 Ford F150 Platinum FX4 EB/2023 Bronco Sport Badlands/1991 Mustang 5.0 coupe
Occupation
Auto Sales
I found that SSM under the TSB section of carcomplaints.com or on nhtsa.gov. Weird how it says to look at section 419-07 but that code is not even there, why would they put that info in the SSM then? The truck is reporting that code along with a few others that have not come back yet after clearing and I've driven it around. Only the B1578 comes back and won't clear even after following that SSM.
Not sure, but my truck reports that code every now and then (as w too, and there's nothing wrong with it. If your truck is not giving any problems, I would ignore it. That's what I do on mine.

Ford F-150 ECU module programming guide using FDRS 1730472633542-l0
 

onodelta

Well-known member
Joined
Dec 31, 2022
Threads
2
Messages
62
Reaction score
20
Location
United States
Vehicles
2021 F150
Not sure, but my truck reports that code every now and then (as w too, and there's nothing wrong with it. If your truck is not giving any problems, I would ignore it. That's what I do on mine.

1730472633542-l0.jpg
Reverse Brake assist doesn't work which is why I'm going down this road and led to those codes. Codes from previous picture slowly come back over time but not right away.
 

rugedraw

Well-known member
First Name
Javier
Joined
Dec 14, 2021
Threads
17
Messages
7,413
Reaction score
9,008
Location
Miami
Vehicles
2021 Ford F150 Platinum FX4 EB/2023 Bronco Sport Badlands/1991 Mustang 5.0 coupe
Occupation
Auto Sales
Reverse Brake assist doesn't work which is why I'm going down this road and led to those codes. Codes from previous picture slowly come back over time but not right away.
Ah gotcha. I have mine turned off.....I don't like it.

I am not sure what direction to point you in, but I did in search in PTS for B1578 and it pops up in section 413-13B of the workshop manual. See attached. The code is referenced toward the bottom and calls for the 360 alignment to be done which I know you did. I guess skim through it and see if you find anything helpful.
 

Attachments

 







Top