ECU module programming guide using FDRS

[qwavef150]

I've been back and forth with the dealership and Ford corporate getting the updates done and modules replaced. Can someone try running my VIN and let me know what updates are still pending?

1FTEW1EP0MKD62551

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[Jesse-Infotainment]

@Airborne_Ape

Take a pic of the gateway Ethernet Connector and post it. If you are able to get access to it

 

[Jesse-Infotainment]

Ethernet in these trucks is a single twisted pair. I’m going to GUESS the Ethernet is in the wrong position at the gateway they have to be in their assigned spot to work. If they aren’t you’ll get usb errors.

 

[antho]

I've been back and forth with the dealership and Ford corporate getting the updates done and modules replaced. Can someone try running my VIN and let me know what updates are still pending?

1FTEW1EP0MKD62551

@qwavef150

APRIL 20
They did a DDM , PDM and APIM update
APIM update failed due to unable to get binary file MU5T-14H009-FAG & MU5T-14H009-FBG

April 19
They did a TRM update

 

[Shoebox72069]

Posting this here because it is some what related. I saw this in FordPass a few weeks (month?) ago but it was sparse on details. Now I got a letter in the mail

22B08

PDF from the Mach-E guys..

https://www.macheforum.com/site/attachments/22b08-tech-info-pdf.63248/

I know I have a APIM/TCU update out there, but I'm pretty current otherwise. Might explain even after getting past the 1.7.1 snafu I haven't seen an OTA.... and there should be a few out here for me.

 

[Airborne_Ape]

@Airborne_Ape

Take a pic of the gateway Ethernet Connector and post it. If you are able to get access to it

Will do.

 

[mflynndelta]

@qwavef150

APRIL 20
They did a DDM , PDM and APIM update
APIM update failed due to unable to get binary file MU5T-14H009-FAG & MU5T-14H009-FBG

April 19
They did a TRM update

I am curious how your getting Ford Corproate to respond ? My dealer is unale to get them to hlp with Bluecruise updates and they just ranfer me from agent to agent and none of them even know how to help ?

 

[BHunted1]

I am curious how your getting Ford Corproate to respond ? My dealer is unale to get them to hlp with Bluecruise updates and they just ranfer me from agent to agent and none of them even know how to help ?

File a complaint, get a case number and they will get involved.

 

[ChiefD]

Does FDRS do any site maintenance on Sundays? I was downloading the files for APIM update and one failed. I shut everything down and couldn't get FDRS to show online. Internet connection is working fine.

 

[Fordphanatic]

Does FDRS do any site maintenance on Sundays? I was downloading the files for APIM update and one failed. I shut everything down and couldn't get FDRS to show online. Internet connection is working fine.

From my experience yes they do site maintenance on the weekends. Keep trying you will get back online

 

[qwavef150]

I am curious how your getting Ford Corproate to respond ? My dealer is unale to get them to hlp with Bluecruise updates and they just ranfer me from agent to agent and none of them even know how to help ?

I am in Canada and that could be the difference, but I went through social media first (the Ford rep on these forums, then an additional social media level, escalated beyond that, eventually a district manager reached out to me and continued from there). I would recommend PMing the Ford social media person on these forums first if you haven't and go from there.

 

[Paul Neubauer]

From my experience yes they do site maintenance on the weekends. Keep trying you will get back online

It was only a brief time period that FDRS was down on Sunday for me. I think it was back by 9 or 10 am when I was updating everything.

 

[imnuts]

Early Sunday morning they tend to have a maintenance period for ~1 hr where you can't log in or do anything.

 

[Airborne_Ape]

I forgot to provide an update on this. In an earlier post I mentioned a problem with a VCMM where I had to use a VCM II instead. It happened again on another vehicle and has been narrowed down as a problem with the USB management on the laptop. So, it's not something anyone here is likely to going encounter unless if it's somehow related to the latest firmware update for the VCMM. I think it has more to do with how the device is managed by Windows and it probably just needs to be reinstalled. I just wanted to provide an FYI should anyone run into similar issues.

 

[Airborne_Ape]

I am curious how you're getting Ford Corporate to respond ?

In the Ford Pass App
Go to: Vehicle > Help > Chat
Available:
Monday - Thursday 9:00 - 23:00 ET
Friday - Sunday 8:00 - 22:00 ET

If the initial service agents are unable to answer your concern (which is typical), your issue will be instantly escalated while you're still in the chat. If the following more resourceful service agent is unable to answer your concern, then either they will escalate directly to the department and / or create a technical service ticket with your issue, they will provide you with a case ID and run it through the appropriate channels.

Getting a ticket created takes some persuasion. The service is hit and miss, but myself and others have found it's the easiest way to catalog a consumer-end problem and get a response directly from Big Blue. Such as reporting bugs with Ford Pass.

Some owners have complained of tickets getting closed without any notes or resolutions, but it's still the easiest way to notify the company of issues that are beyond the scope of a dealership and get an assigned case ID.

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