I am in Canada and that could be the difference, but I went through social media first (the Ford rep on these forums, then an additional social media level, escalated beyond that, eventually a district manager reached out to me and continued from there). I would recommend PMing the Ford social...
I've been back and forth with the dealership and Ford corporate getting the updates done and modules replaced. Can someone try running my VIN and let me know what updates are still pending?
1FTEW1EP0MKD62551
I have found conflicting answers as to what type of oil this engine comes with from the factory - is it full synthetic? The toll free CSR was unhelpful