New updated Max Tow axles installed

[Cobraman428]

Day 4 update: Service advisor called me. Only one axle/hub arrived so far, waiting on the second one. Hopefully tomorrow the part will come in early and I get my truck back before the weekend.

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[Cobraman428]

Day 5 - 5:30pm: Just got a call from the service advisor good news/bad news. Good news - all the parts finally came in, bad news - have to wait until Monday to get the axles installed. FORD Recall- 5 days to get recall parts? Unacceptable IMO.

 

[Snakebitten]

What's unacceptable is the drivable vehicle not being available to drive for no valid reason.

Call customer and schedule the parts swap after the parts are available.

 

[Jmitchelltfo]

I dropped my pickup at the dealer this morning around 8 am. Got the call around 1:30 that they were sending a car to pick me up.

Max tow recall complete, now I can stop listening to the scraping sound on the passenger rear.

 

[Cobraman428]

Day 7: Truck axles have been replaced. Dealership called late so picking up the truck tomorrow AM. They offered to deliver it and I said no. Don't want anyone driving my truck.

 

[Cobraman428]

Day 7: Truck axles have been replaced. Dealership called late so picking up the truck tomorrow AM. They offered to deliver it and I said no. Don't want anyone driving my truck.

Final update: Today - Took 7 days from Drop off to Job completed. Such a nice thing to see when you pop off the center cap instead of the broken bolt laying there.

 

[PatchManager]

The end of this week will be two weeks for me. I received a rental, so it has not been a problem for me. My last update from the dealership was that there has been a delay in receiving one of the axles.

Mine was completed this past Friday, so two weeks.

 

[buuuhler]

Got mine done, sent an email with photos of "one" of the times I removed the broken stud and replaced with new bolt. Also I had stripped out axles repaired by the dealer at one point early on before I learned about they problem.

 

[Ed21]

Just want to report my experience today with my 2021 max tow. Called my dealer nine days ago for the recall. They confirmed the parts were in stock so I made an appointment for this morning. Was told apon bringing truck in that it would take a while. I said no problem, I’ll wait. After an hour and a half the service adviser comes and tells me they had to take the dreaded pictures and order the parts. They’ll call me when they come in. I thanked them for telling me the parts were in when I called nine days ago like the letter says to do. At least the existing ones are not broken.

 

[Nasto]

Just want to report my experience today with my 2021 max tow. Called my dealer nine days ago for the recall. They confirmed the parts were in stock so I made an appointment for this morning. Was told apon bringing truck in that it would take a while. I said no problem, I’ll wait. After an hour and a half the service adviser comes and tells me they had to take the dreaded pictures and order the parts. They’ll call me when they come in. I thanked them for telling me the parts were in when I called nine days ago like the letter says to do. At least the existing ones are not broken.

Unfortunately, not all dealers are following the exact same protocol. My dealer asked for text pictures of odometer and VIN first, then ordered parts, which were delivered in 3-4 days. Obviously made for a smoother service appointment.

 

[Blown F-150]

Going in for the "inspection tomorrow", I'm hoping parts don't take long to come in.

 

[Snakebitten]

Going in for the "inspection tomorrow", I'm hoping parts don't take long to come in.

You shouldn't have to leave your truck there. It's not undrivable. ?
Afterall, you've been driving it and drove it to the dealership for the so-called inspection. (which is really just a verification procedure to inhibit dealership stockpiling)

 

[Blown F-150]

You shouldn't have to leave your truck there. It's not undrivable. ?
Afterall, you've been driving it and drove it to the dealership for the so-called inspection. (which is really just a verification procedure to inhibit dealership stockpiling)

Ya, that was the agreement anyway, as I told them they couldn't keep it. It's not the dealer that my family works at because I'm being lazy and don't want to do a 3hr round trip, ha.

 

[Rineland]

Just want to report my experience today with my 2021 max tow. Called my dealer nine days ago for the recall. They confirmed the parts were in stock so I made an appointment for this morning. Was told apon bringing truck in that it would take a while. I said no problem, I’ll wait. After an hour and a half the service adviser comes and tells me they had to take the dreaded pictures and order the parts. They’ll call me when they come in. I thanked them for telling me the parts were in when I called nine days ago like the letter says to do. At least the existing ones are not broken.

This was my same experience. Called on 5/9 to get on the schedule. Scheduled for 6/3. I spent about two hours in the showroom before the shuttle could bring me home. Got a call in the afternoon with the disappointing news that the recall work had not been completed and that only photos had been taken and submitted to Ford so they could order parts. I did get a free oil change service for the trouble, however, here I am two weeks later and still no call to get on the schedule to complete the recall. My dealer is generally great, I think this is just a botched rollout on Ford’s part.

 

[Snakebitten]

I don't know how Ford botched this rollout? In my opinion it's evidence of the post TicToc world of attention span deficit. Or put another way, grown up adults don't have the bandwidth to READ the documentation.

The same kinds of things happened when Ford released the original "interim" TSB procedure. I printed it out and brought it with me and provided the copy to my service writer when I sheared an axle bolt. I did so because of the same kinds of inconsistencies between dealerships that were reported here.

Still, my dealership attempted to order the replacement parts and it was rejected because they didn't include the pictures that the documentation CLEARLY stated were required.

I don't think it's any different than the much reported failures of dealerships failing to do FDRS updates because they simply refused or failed to read ON THE SCREEN to connect a powersupply to the vehicle before attempting to perform the update.

It's either apathy, arrogance, or lack of focus. Pick your poison. Ford is guilty for a faulty part design. But the factory authorized service staff are at fault for not being able/willing to follow procedure.

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