ECU module programming guide using FDRS

[ckelson]

This happened to me once and reinstalling fdrs is what fixed it. Call customer support. Just don't know if they'll be open tomorrow, so you may have to wait until Friday. They may give you another license due to the issues with this one.

Yeah I did completely uninstall and reinstall already, unfortunately no change. I even tried some of the weird suggestions in this thread and the linked threads in it, and no luck there either.

I'll try reaching out to customer support Friday/next week and see if I can get a response. Maybe by then I won't feel so deflated and will be willing to sink another 6 hours into trying to just use a piece of software I paid money for ?.

Thanks for the help.

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[JEB]

Same issue. User authentication failed, please establish an internet connection and try again, etc.

I even tried using my wife's laptop and transferred the license to that, and get the same exact error. All signs point to Ford being determined to not let me update my truck. I'm still within the return window on this Mongoose cable so I might just send it back and cut my losses at the cost of the unusable FDRS license.

Are you logging in as “independent operator/non-dealer” and not “non-dealer/ETIS”?

 

[rugedraw]

Are you logging in as “independent operator/non-dealer” and not “non-dealer/ETIS”?

Tagging @ckelson in case he didn't see this.

 

[Snakebitten]

I swear sometimes getting logged into FDRS successfully is the biggest obstacle to updating your vehicle at home.

Or put another way, mastering the nuances of updating your vehicle with FDRS is a piece of cake compared to getting your FDRS rig setup to login successfully. ??

But don't give up!
Everyone stumbles on a solution at some point, even if they don't know what they did to fix it. ?

 

[ckelson]

Are you logging in as “independent operator/non-dealer” and not “non-dealer/ETIS”?

Sorry, I had given up for the night, hence the delay in responding. I tried both numerous times, and both didn't work for different reasons.

But I just randomly tried one more time and..... it worked. I literally didn't change anything or do anything differently, I just had to step away for an hour and come back, and boom it logged me right in. I'm not made for a world where this is the way technology works, it makes me lose my mind lol. Guess I'll be doing updates into the night ?

 

[Big Dog Daddy]

Sorry, I had given up for the night, hence the delay in responding. I tried both numerous times, and both didn't work for different reasons.

But I just randomly tried one more time and..... it worked. I literally didn't change anything or do anything differently, I just had to step away for an hour and come back, and boom it logged me right in. I'm not made for a world where this is the way technology works, it makes me lose my mind lol. Guess I'll be doing updates into the night ?

Great news! Time to get cracking. Run a power cord to that laptop, make sure it doesn't fall asleep on you. Pay attention to the 3 green lights in the lower right corner of the FDRS screen once connected to the vehicle. The should be green at all times. Check your battery maintainer often. Good luck to you! Happy Thanksgiving! ?

 

[ckelson]

Great news! Time to get cracking. Run a power cord to that laptop, make sure it doesn't fall asleep on you. Pay attention to the 3 green lights in the lower right corner of the FDRS screen once connected to the vehicle. The should be green at all times. Check your battery maintainer often. Good luck to you! Happy Thanksgiving! ?

Thanks! PCM was just updated successfully. Tried doing ABS and it failed, and now I can't turn the truck off or on. Troubleshooting now...

Edit: Even though I couldn't "turn the ignition off" like it wanted me to I restarted the update anyways, and it worked the second time. Not before the truck started throwing errors and saying to service soon though, making me all nervous.

Looks like there's a GWM update after all. Still no APIM though. Doing the GWM right now and we'll see what happens after that. I'll stop spamming here unless I get into a dire scenario. Thanks everyone, have a great holiday!

 

[rugedraw]

Thanks! PCM was just updated successfully. Tried doing ABS and it failed, and now I can't turn the truck off or on. Troubleshooting now...

Failed with what message? What color is the ABS module in FDRS?

 

[ckelson]

Failed with what message? What color is the ABS module in FDRS?

I honestly don't remember. I was nervous because the system was telling me "ignition off", and I couldn't do that. I just tried updating the module again even though I couldn't turn the ignition on or off like it was saying to, but it worked the second time. It rewoke up the truck somehow. Second try was successful. I'll let everyone here take a break from me bugging them so they can enjoy their holiday. Thanks for the help.

 

[rugedraw]

I honestly don't remember. I was nervous because the system was telling me "ignition off", and I couldn't do that. I just tried updating the module again even though I couldn't turn the ignition on or off like it was saying to, but it worked the second time. It rewoke up the truck somehow. Second try was successful. I'll let everyone here take a break from me bugging them so they can enjoy their holiday. Thanks for the help.

Well, that's hella weird, but glad to hear.

 

[Big Dog Daddy]

I honestly don't remember. I was nervous because the system was telling me "ignition off", and I couldn't do that. I just tried updating the module again even though I couldn't turn the ignition on or off like it was saying to, but it worked the second time. It rewoke up the truck somehow. Second try was successful. I'll let everyone here take a break from me bugging them so they can enjoy their holiday. Thanks for the help.

Take your time, follow the FDRS instructions carefully. Take pictures of your screens if you get hung up. Ask anything you need to, Good people are monitoring this thread all of the time and always willing to offer help.

 

[Snakebitten]

But don't give up!
Everyone stumbles on a solution at some point, even if they don't know what they did to fix it. ?

? ???

 

[Bills916]

I am having trouble logging into FDRS after purchasing the software.
Can anyone assist?
Thank you

 

[rugedraw]

I am having trouble logging into FDRS after purchasing the software.
Can anyone assist?
Thank you

Read from here down. The same thing just happened to someone else earlier today.

https://www.f150gen14.com/forum/threads/ecu-module-programming-guide-using-fdrs.8249/post-551142

You may just have to wait a bit and try again.

 

[Bills916]

Good news i was just able to login after downloading this link. FJDSSupport - FordServiceInfo.Com
I uninstalled and reinstalled the software over and over again and it finally worked! Best of luck everyone. I think i just got lucky!

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