Axle Bolt Sheared

[RickDawgFL]

Hoped I was going to make it until Ford finally provided a solution for the axle bolt recall, but no such luck. This evening I heard the rattle coming from my passenger side when I was backing into my garage with the windows down.

I will say the dealership (Gary Yeoman’s in Daytona Beach) has been great so far. They are sending out a tow truck first thing tomorrow to pick up my truck and provide me a loaner. It’ll be nice if Ford goes ahead and fixes both sides while they have it in there, but not getting my hopes up.

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[JohngaltinOC]

Hoped I was going to make it until Ford finally provided a solution for the axle bolt recall, but no such luck. This evening I heard the rattle coming from my passenger side when I was backing into my garage with the windows down.

I will say the dealership (Gary Yeoman’s in Daytona Beach) has been great so far. They are sending out a tow truck first thing tomorrow to pick up my truck and provide me a loaner. It’ll be nice if Ford goes ahead and fixes both sides while they have it in there, but not getting my hopes up.

I don't know why they wouldn't do both at the same time, but then again, I know why they won't want to do both at the same time.

btw - which one's Rick, and which one's Dawg? lol

 

[Snakebitten]

Tow truck?

 

[Cobraman428]

Hoped I was going to make it until Ford finally provided a solution for the axle bolt recall, but no such luck. This evening I heard the rattle coming from my passenger side when I was backing into my garage with the windows down.

I will say the dealership (Gary Yeoman’s in Daytona Beach) has been great so far. They are sending out a tow truck first thing tomorrow to pick up my truck and provide me a loaner. It’ll be nice if Ford goes ahead and fixes both sides while they have it in there, but not getting my hopes up.

Please keep us updated. Took my truck in 3 weeks ago for an oil change and they found one bolt broken, truck is still at dealership waiting on parts for repair. Ford is making them replace both Hub/Axles. For my repair one of the two axles are backordered. No ETA for the part. I really want to see what your dealership is telling you or fast you get your replacement parts from Ford. There is a special parts order process for this recall. Dealer has no way of telling me an ETA either. Good luck.

 

[RickDawgFL]

I don't know why they wouldn't do both at the same time, but then again, I know why they won't want to do both at the same time.

btw - which one's Rick, and which one's Dawg? lol

One’s broke and the other eventually will be, so I think they must both be Gators. ?

 

[RickDawgFL]

Tow truck?

Yeah, when I spoke to my service advisor he said that’s what they are doing. I don’t know when it broke, but I haven’t noticed any difference in how it drives. But if they want to go above and beyond, I’m good with that.

 

[RickDawgFL]

Please keep us updated. Took my truck in 3 weeks ago for an oil change and they found one bolt broken, truck is still at dealership waiting on parts for repair. Ford is making them replace both Hub/Axles. For my repair one of the two axles are backordered. No ETA for the part. I really want to see what your dealership is telling you or fast you get your replacement parts from Ford. There is a special parts order process for this recall. Dealer has no way of telling me an ETA either. Good luck.

Will do, brother. The advisor told me they’ll do whatever Ford directs them to do and couldn’t give me an ETA, either. If you’ve been waiting three weeks, I guess it’s going to be a while for me, too. I don’t mind waiting if it means they’ll be fixing both sides, especially since they are providing a loaner. Fewer miles on my truck.

 

[Cobraman428]

Will do, brother. The advisor told me they’ll do whatever Ford directs them to do and couldn’t give me an ETA, either. If you’ve been waiting three weeks, I guess it’s going to be a while for me, too. I don’t mind waiting if it means they’ll be fixing both sides, especially since they are providing a loaner. Fewer miles on my truck.

Also this thread is about the axle bolt and has some info on it.
https://www.f150gen14.com/forum/thr...th-trailer-tow-max-duty-package.21346/page-28

 

[cptn12]

I just found mine broken in March. Ford had them replace both shafts and hubs. I got lucky because my dealer had them in stock. Best of luck with the wait.

 

[Blueshound]

Just had mine replaced on Tuesday. Both sides, axles and hub assemblies. Luckily the dealer got the parts in same day.

 

[Cobraman428]

Just had mine replaced on Tuesday. Both sides, axles and hub assemblies. Luckily the dealer got the parts in same day.

Unreal, something isn't right here. I'm going on 3+ weeks and you get yours done in one day...
Do you have the part numbers off your repair service paperwork? I'm curious what parts number your dealership is using.

 

[Blueshound]

Unreal, something isn't right here. I'm going on 3+ weeks and you get yours done in one day...
Do you have the part numbers off your repair service paperwork? I'm curious what parts number your dealership is using.

Family Ford, Enfield CT.

I've been bringing them donuts most every time I go in for service lol. I guess it finally paid off!

 

[Cobraman428]

Family Ford, Enfield CT.

I've been bringing them donuts most every time I go in for service lol. I guess it finally paid off!

Maybe next time I fill bed of truck with donuts on my next service appt, if I get my truck back...

 

[Blueshound]

Do you have the part numbers off your repair service paperwork? I'm curious what parts number your dealership is using.

Here you go:

 

[Snakebitten]

The TSB clearly spells out the procedure and the part #'s for addressing the issue until a permanent alternative procedure is developed.

When I took mine in my "guys" failed to FOLLOW THE DIRECTIONS ? and the original parts order was kicked back by Ford.
(They didn't include pictures of the broken bolt/axle)

Conjecture is Ford is trying to prohibit parts hogging by dealerships and is trying to ensure folks with actual broken bolts are being given priority access to supply.

I'm sure there's some explanation for your dealership having difficulty sourcing, but we don't know why.

I still think towing a truck in is a bit odd. Certainly not mentioned as necessary. And there's lots of examples of trucks being driven around with broken bolts.

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