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'24 Powerboost catastrophic turbo failure at 1200kms

amschind

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Like just about everything, it depends on what time interval you look at.

Conventional/rule-of-thumb wisdom the industry tells us: new car sales 1-3% profit margin, used car sales 5-10% profit margin, service and parts 20-50% profit margin. That 1-3% on new vehicles sales is VERY suspect based on info I've found.
The Profit Game: Unveiling Car Dealership Profit Margins - MotorLot (bingj.com)

2007-2019 period - dealerships experiencing 'profit margin compression' (less money!). But still, "The SEC accounting data show volatility within a small range during the recession and shortly after—from 2007 to 2011—followed by a rapid decline thereafter.9 The average new-vehicle margin based on SEC data declined 25.6 percent from 2007 through 2019, mirroring the 34.3-percent decline posted by the PPI for new-vehicle sales over the same period. The margin on a new-vehicle sale for the publicly traded companies in 2019 averaged 5.2 percent, with one company’s margin reported as low as 4.1 percent."
4 to 5% is NOT 1-3%.
Automotive dealerships 2007–19: profit-margin compression and product innovation : Monthly Labor Review: U.S. Bureau of Labor Statistics (bls.gov)
1722351999815-4m.webp


2019 - 2022 period - party time! "Similarly to the PPI for dealership markups, the estimated markup index grew sharply from December 2019 to December 2022, rising by 255.1 percent. And similarly to the official price measures, the estimated markup index did not begin rapidly increasing until 2021. Under the assumption of an average markup of 5.0 percent in January 2019, the PPI for dealership markups would suggest that the markup would have peaked at 14.7 percent in June 2022, and under the same assumption, the estimated markup index would suggest that the markup would have peaked at 17.7 percent in September 2022. By December 2022, these estimated markups would have fallen to 11.9 and 16.6 percent, respectively. Both of these estimates are largely corroborated by SEC financial data, which show that average new-vehicle markups increased by 146.0 percent from the first quarter of 2019 to the third quarter of 2022, reaching 13.1 percent before falling to 10.9 percent in the fourth quarter of 2022.13"
Automotive dealerships 2019–22: dealer markup increases drive new-vehicle consumer inflation : Monthly Labor Review: U.S. Bureau of Labor Statistics (bls.gov)
1722352630585-bk.webp


And from 1 year ago - still making $ on new sales.
Mid-Year 2023 Review of the Auto Dealer Industry by Metrics - Mercer Capital (bingj.com)
1722352805279-0f.webp
I really appreciate all of the effort, and I will add that the last chart is my favorite. That last chart lumps F&I and gross profit in together, which was one of my big points (and the one that has the most practical utility for a truck buyers forum): F&I income is the real profit center for new vehicles, not "sell a vehicle for cost + x%". Put another way, Ford is happy to sell you a vehicle at or even slightly below their cost IF they get to finance said vehicle at terms favorable to them.

The two take aways for buyers are 1) the financing terms are where a buyer can make of break the margins they PAY on the vehicle and 2) dealers don't get a slice of the Ford Motor Credit et c pie, so they have to make that up somewhere; often that somewhere is "markups on trade-ins and service". Therefore, for a buyer whose goal is to maximize value for price paid, the old strategy of "buy a 2-5 year old GOOD CONDITION vehicle from a private seller" has a ton of merit. I myself broke this rule in 2021, but I regard that as the exception that proves the rule (astronomical used vehicle prices coupled with a 6 year 0%, $0 down note and a need to replace a wrecked vehicle). Finding a private seller where you can verify maintenance and have a mechanic look over the vehicle with whom you can then split the markup that the dealer would've otherwise charged (i.e. you both come out ahead) is tough to beat.

You can get fancy with "interest rate vs expected rate of return on capital", but I think of this in a different way. Your vehicle is a depreciating asset that has a finite life span and fulfills a need. Ideally, the purchase price is sufficiently low that paying for it up front is NOT a major investment decision. Thus, instead of looking at purchase price in terms of interest rate on an investment, I believe that it is wiser to look at a vehicle's price in terms of a nice dinner: it meets a need, but don't overspend beyond what you're comfortable throwing away for a good time. I have known rich folks who drove VERY nice cars, but I have known more who drove beaters.
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Probity

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Therefore, for a buyer whose goal is to maximize value for price paid, the old strategy of "buy a 2-5 year old GOOD CONDITION vehicle from a private seller" has a ton of merit. I myself broke this rule in 2021, but I regard that as the exception that proves the rule (astronomical used vehicle prices coupled with a 6 year 0%, $0 down note and a need to replace a wrecked vehicle). Finding a private seller where you can verify maintenance and have a mechanic look over the vehicle with whom you can then split the markup that the dealer would've otherwise charged (i.e. you both come out ahead) is tough to beat.
(Apologies to the OP - comments are getting far afield from your [hopefully rare] turbo failure issue - all of us really hoping FoMoCo does the right thing wrt covering your rental reimburement - FORD ARE YOU LISTENING????)

^Agree wholeheartedly - that is the holy grail, finding someone you know more than casually who does good maintenance, sadly that is really tough (unless your conscientious neighbor or relative/in-law happens to want to sell their ride).

New/Used financing now is a brave new world. This 1Q24 Experian blurb blew me away.
PowerPoint Presentation (experian.com)
Average new loan term ~68 months/ave. rate 6.73%. Average used loan term 67 months/ave. rate 11.91% [over 70% of used terms are OVER 72 months]. Over 13.6% of all new payments (loan & lease combined) are OVER $1000/month.

New loan/lease payments are high:
Ford F-150 '24 Powerboost catastrophic turbo failure at 1200kms 1722361682186-1z

Used loan payments ain't cheap either:
Ford F-150 '24 Powerboost catastrophic turbo failure at 1200kms 1722360902481-nn


Ford F-150 '24 Powerboost catastrophic turbo failure at 1200kms 1722360647964-i0
 
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HammaMan

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GM financial is where GM makes its money. I don't have the numbers but I've seen better financing offers from ford. Too lazy to check right now. Dealers also get kickback from finance companies. They can also buy down interest points if someone's credit isn't the best but they're making $$
 

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GM financial is where GM makes its money. I don't have the numbers but I've seen better financing offers from ford. Too lazy to check right now. Dealers also get kickback from finance companies. They can also buy down interest points if someone's credit isn't the best but they're making $$
Our recent acquisition a few weeks ago had Ford Motor credit with the best interest rate @ 4.9%. Where we feel the dealer was trying to make their money was with all the BS add ons that the finance guy kept trying to bargain down so we would buy into it.
 

amschind

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(Apologies to the OP - comments are getting far afield from your [hopefully rare] turbo failure issue - all of us really hoping FoMoCo does the right thing wrt covering your rental reimburement - FORD ARE YOU LISTENING????)

^Agree wholeheartedly - that is the holy grail, finding someone you know more than casually who does good maintenance, sadly that is really tough (unless your conscientious neighbor or relative/in-law happens to want to sell their ride).

New/Used financing now is a brave new world. This 1Q24 Experian blurb blew me away.
PowerPoint Presentation (experian.com)
Average new loan term ~68 months/ave. rate 6.73%. Average used loan term 67 months/ave. rate 11.91% [over 70% of used terms are OVER 72 months]. Over 13.6% of all new payments (loan & lease combined) are OVER $1000/month.

New loan/lease payments are high:
1722361682186-1z.jpg

Used loan payments ain't cheap either:
1722360902481-nn.jpg


1722360647964-i0.jpg
It is completely bonkers. A friend who worked in heavy equipment parts all of his life told me many years ago that the huge losers from all of the complexity in modern cars are poor people. It was once true back in the dark ages (i.e. the 1960s) that poor people could buy a cheap old car and fix it up with elbow grease and relatively cheap parts. With all of the plastic parts in engine bays and emissions related complexity, the parts cost alone can rapidly condemn an old vehicle that would've been repairable in a bygone era. The embodied energy present in and the pollution required to turn a scrap vehicle into a new one isn't adequately reflected in emissions calculations, and I think that works to the detriment of a variety of different noble causes. Catalytic converters are a pretty solid and straightforward part with real gains, but EGR involves so much added complexity that it is probably a net negative. If SCR managed to do away with EGR, then maybe that's worth it.

When I bought a tractor, I specifically went for a late 1990s-early 2000s model, which is desirable because it doesn't have a bunch of emissions garbage tacked on. A Kubota M8200 4x4 sells for $40-45k today, and a good condition M6800 4x4 goes for $20-30k. Those are 20 year old tractors whose ongoing value stems in part from the lack of DPF, DEF or EGR. I think that the one hope for automakers is the utter reliability of EV powertrains, though the battery portion leaves much to be desired.
 

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BonusNachos

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Alright, lets drag this one back up with some updates.

My truck still sits at a dealership, it hasn't gone in for work yet. Tomorrow will be one month it has sat at the dealership.

Dressed engines have been unavailable, so I have had conflicting information from both this dealership and my ford Canada advocate on what has been ordered. One says all parts are ordered, the other says just the long block. I have no ETA on when the tear down will even start, let alone the rebuild.

The local dealership stepped up and had gotten myself a XTR loaner shortly after they found out ford had only offered to cover $42 Cad a day for a rental, to be reviewed every 10 days ... which gets you exactly nothing around here (I did ask). For a base XLT I was north of $110 a day rental with some strong discounts to even get that. I never accepted Fords offer.
 
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BonusNachos

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ford has pushed very hard to replace the engine and all associated components, though I have been told the turbos are back ordered with no ETA. I have told them I don't accept a engine swap, I don't trust this vehicle, I feel it will never be the same. That the engineers in Dearborn can have the dang truck.

Within Canada there are no lemon laws or cooling off period for a vehicle sale. ford and the selling dealership have leaned very hard into this.

It has been nightmarish proportions of that spiderman meme ford points to ford Credit, ford Credit points to the dealership and the dealership points to ford. Several rounds of phone calls went that exact way.

It has been terribly eye opening of the dealership, manufacture model being structured in a way that no one really needs to take blame at the end of the day, at least from my perspective.
 
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BonusNachos

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ford had directed me to deal with the selling dealership about a buyback of the vehicle, that it wasn't part of their wheelhouse. I had spoke with the customer relations manager of the selling dealership after the salesman ignored the email I sent him about the catastrophic failure. He had brought up a buyback as a possibility.

Shortly after that call I had another from the salesman that they had another very similar optioned truck that just happened to be red that could have potentially been a replacement, they were pulling it from the line up so it wouldn't sell ... just needed to wait on the sales manager to get back from vacation.

Eventually I contacted them again after the manager was supposed to be back and I am just going to assume that he had a terrible vacation, because that was put to a hard stop and I was told from them that ford had to make the decision to repair or replace the vehicle.

Here's where the finger pointing intensifies between the two.
 
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BonusNachos

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This whole experience has been a waking nightmare, and I can’t thank ford and the selling dealership enough for dragging this out.

I’ve lost count, but I believe I’m somewhere around 34 phone calls, over 7.5 hours on the phone, 14 emails, and around 13,000 characters typed—all to still be effectively nowhere further in the process than I was a month ago.

The selling dealership won’t return ford Canada's calls or emails about this matter, and shockingly, they won’t return mine either. ford Canada feels they’ve pushed this as far as they can and have essentially left it at, “Give us a call if something changes, but hopefully, you like the truck when it comes back from repairs.”

I always appreciate when things come full circle, and as I look back at my first post here, I see I ended with: “I am defeated. Is this what owning a ford is?”

Funny how things work out.
 
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‘22Powerboost

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This is horrible.

My Buddy has a 21 Chevy Silverado 1500 Diesel. Truck is 3 years old and back in February, he too needed a motor. Truck was still under warranty, and there was never a problem for him…they gave him a 23 Surburban to use/rent free of charge for 3 months, until his truck was done. And he didn’t buy it at this dealer that fixed it either, and being it was under warranty, there wasn’t one issue.

Got his truck back after about 3 months and all is good. But it didn’t cost him a dime for any rental or repairs. U.S.A. > CA I guess.

Ford needs to step up and get you a truck/SUV to use(free of charge) while they fix your truck. Or buy it back, and get you into a new one.

If they don’t…report your situation to Canada’s version of The BBB(Better Business Bureau). Expose them.
 

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I received word from my dealership that the turbos ordered for my truck will ship on August 22 directly from the turbo manufacturer. They placed the order on July 23. Hopefully yours ship too and give you a little light at the end of the tunnel.
 

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This whole experience has been a waking nightmare, and I can’t thank ford and the selling dealership enough for dragging this out.

I’ve lost count, but I believe I’m somewhere around 34 phone calls, over 7.5 hours on the phone, 14 emails, and around 13,000 characters typed—all to still be effectively nowhere further in the process than I was a month ago.

The selling dealership won’t return ford Canada's calls or emails about this matter, and shockingly, they won’t return mine either. ford Canada feels they’ve pushed this as far as they can and have essentially left it at, “Give us a call if something changes, but hopefully, you like the truck when it comes back from repairs.”

I always appreciate when things come full circle, and as I look back at my first post here, I see I ended with: “I am defeated. Is this what owning a ford is?”

Funny how things work out.
Can you bring this frustrating story to your local government official or the local news agency?
 

HammaMan

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Can you bring this frustrating story to your local government official or the local news agency?
Amazing what media coverage can do to magically get the wheels turning. Try with mainstream auto blogs / publications, especially if they're adversarial to ford they're more likely to bite then the ford publications / blogs have to acknowledge it.
 
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BonusNachos

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This is horrible.

My Buddy has a 21 Chevy Silverado 1500 Diesel. Truck is 3 years old and back in February, he too needed a motor. Truck was still under warranty, and there was never a problem for him…they gave him a 23 Surburban to use/rent free of charge for 3 months, until his truck was done. And he didn’t buy it at this dealer that fixed it either, and being it was under warranty, there wasn’t one issue.

Got his truck back after about 3 months and all is good. But it didn’t cost him a dime for any rental or repairs. U.S.A. > CA I guess.

Ford needs to step up and get you a truck/SUV to use(free of charge) while they fix your truck. Or buy it back, and get you into a new one.

If they don’t…report your situation to Canada’s version of The BBB(Better Business Bureau). Expose them.
I do have that xtr loaner they provided, I'm thankful that I am not out of pocket on the loaner.

It's just not the same as what I am paying for and paying insurance on.

The US is much greater than Can on the lemon laws... Correct me if I am wrong, some states can lemon the vehicle if 30 continuous days in the shop happen?
 
 







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