Priority update - Audio 23-PU1024-6CHAUD-Now low volume, poor audio quality, no bass response

[C-17 Pilot]

Thank you!

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[Minuteman3]

OTA newbie here ... just bought a '22 XLT last Saturday with all of the electronic upgrades, B&O stereo, etc. Enabled Auto Updates and the first 2 went through OK. But since Wednesday morning at 1am, a pending update keeps failing. Says it's for the sound system - 23-PU0110-RAD-PS. Failures says something about "interrupted by another process". Tried to do a manual update this afternoon (Friday), and same failure. FWIW - Truck is under 3/36 and CPO warranties. Although I have had several late model Fords and currently also have a '22 Lincoln Corsair GT PHEC, all have been Sync 2/MFT or 3. Never had an issue like this before!

Is this something I just need to call in for assistance/tech support, make a trip to a dealer, or just wait for a while longer?

Thanks in advance!!

Ken

FWIW - VIN 1FTEW1EP4NKD42286

 

[Gord0]

OTA newbie here ... just bought a '22 XLT last Saturday with all of the electronic upgrades, B&O stereo, etc. Enabled Auto Updates and the first 2 went through OK. But since Wednesday morning at 1am, a pending update keeps failing. Says it's for the sound system - 23-PU0110-RAD-PS. Failures says something about "interrupted by another process". Tried to do a manual update this afternoon (Friday), and same failure. FWIW - Truck is under 3/36 and CPO warranties. Although I have had several late model Fords and currently also have a '22 Lincoln Corsair GT PHEC, all have been Sync 2/MFT or 3. Never had an issue like this before!

Is this something I just need to call in for assistance/tech support, make a trip to a dealer, or just wait for a while longer?

Thanks in advance!!

Ken

FWIW - VIN 1FTEW1EP4NKD42286

23-PU0110-RAD-PS isn't an audio update. There's many reasons updates fail. Usually it's a low battery SOC, but also file configuration errors, manifest mismatch, any number of things. There's likely nothing a dealer or tech support will be able to do for you. You'll just need to wait for it to time out, and get resent.

 

[Davecp114]

It's nice to see @Ford Motor Company has finally started to roll out a fix to so many that have beed suffering with poor sound quality for months. I hope a lesson has been learned here and future updates are better tested.

 

[rugedraw]

OTA newbie here ... just bought a '22 XLT last Saturday with all of the electronic upgrades, B&O stereo, etc. Enabled Auto Updates and the first 2 went through OK. But since Wednesday morning at 1am, a pending update keeps failing. Says it's for the sound system - 23-PU0110-RAD-PS. Failures says something about "interrupted by another process". Tried to do a manual update this afternoon (Friday), and same failure. FWIW - Truck is under 3/36 and CPO warranties. Although I have had several late model Fords and currently also have a '22 Lincoln Corsair GT PHEC, all have been Sync 2/MFT or 3. Never had an issue like this before!

Is this something I just need to call in for assistance/tech support, make a trip to a dealer, or just wait for a while longer?

Thanks in advance!!

Ken

FWIW - VIN 1FTEW1EP4NKD42286

It is failing due to poor battery stats. SoC is at 48% and capacity is at 30 of 70. I recommend taking the truck for a nice 20-30 minute drive with the a/c fan speed set at 5 minimum and try to manually install it as soon as you park the truck. Or throw a charger on the 12v battery overnight and manually try to install it in the morning.

"errorCode":"InhibitRequiredHvNotQualifiedLvLow(204)""currentLvBatterySoc":"48""totalLvBatteryCapacity":"30""currentLvBatteryVoltage":"11""currentLvBatteryTemperature":"20""currentLvBatteryDataQuality":"OK""dynamicPostUpdateSocThreshold":"41""estimatedTimeToActivate":"420""estimatedTimeIncludingRollback":"648""currentDrainRate":"9"

Once that update install, you have the DSP update this thread is about in queue that will try to install right after.

 

[dmarkjohn]

Thank you!

I'm in the same boat as you are on my 22 XLT. Wondering if you let it instal and if so any issues?
Thanks

 

[C-17 Pilot]

I'm in the same boat as you are on my 22 XLT. Wondering if you let it instal and if so any issues?
Thanks

I let the truck update this afternoon. Here are the changes I noted:

- MyView, my IPC gauges, and a couple of other SYNC4 settings were reset to their defaults. Typical OTA behavior.
- I normally listen to the audio system with the volume set between 5 and 7. Post-update, I have to turn it up to volume 9-11 to get the same sound level. This isn't a big deal for me.
- The audio seems to be more heavily biased toward the front speakers post-update. I adjusted the fade toward the back of the truck to distribute the sound more equally between the front and back. Personal preference.

Overall, I didn't find anything that this update seriously "broke," so I think it should be safe for you to install.

 

[dmarkjohn]

I let the truck update this afternoon. Here are the changes I noted:

- MyView, my IPC gauges, and a couple of other SYNC4 settings were reset to their defaults. Typical OTA behavior.
- I normally listen to the audio system with the volume set between 5 and 7. Post-update, I have to turn it up to volume 9-11 to get the same sound level. This isn't a big deal for me.
- The audio seems to be more heavily biased toward the front speakers post-update. I adjusted the fade toward the back of the truck to distribute the sound more equally between the front and back. Personal preference.

Overall, I didn't find anything that this update seriously "broke," so I think it should be safe for you to install.

Great! Thanks for the info.

 

[Minuteman3]

It is failing due to poor battery stats. SoC is at 48% and capacity is at 30 of 70. I recommend taking the truck for a nice 20-30 minute drive with the a/c fan speed set at 5 minimum and try to manually install it as soon as you park the truck. Or throw a charger on the 12v battery overnight and manually try to install it in the morning.

"errorCode":"InhibitRequiredHvNotQualifiedLvLow(204)""currentLvBatterySoc":"48""totalLvBatteryCapacity":"30""currentLvBatteryVoltage":"11""currentLvBatteryTemperature":"20""currentLvBatteryDataQuality":"OK""dynamicPostUpdateSocThreshold":"41""estimatedTimeToActivate":"420""estimatedTimeIncludingRollback":"648""currentDrainRate":"9"

Once that update install, you have the DSP update this thread is about in queue that will try to install right after.

Thanks SO much!!

It's Sunday, and I plugged a battery charger in virtually all day yesterday (10+ hours). Got the same error this morning. I have a lot of errands to run today, so I'll take the truck out and it'll get some exercise ... and hopefully fill up the battery a but more!! So we'll see what happens overnight tonight.

Although ... makes me wonder if the battery is actually not up to the job and I need to get a new one. Hmmmm....

Thanks again for the info and advice!!

Ken

 

[fordtruckman2003]

Thanks SO much!!

It's Sunday, and I plugged a battery charger in virtually all day yesterday (10+ hours). Got the same error this morning. I have a lot of errands to run today, so I'll take the truck out and it'll get some exercise ... and hopefully fill up the battery a but more!! So we'll see what happens overnight tonight.

Although ... makes me wonder if the battery is actually not up to the job and I need to get a new one. Hmmmm....

Thanks again for the info and advice!!

Ken

An app like OBDLink can tell you your battery SOC. Undersized batteries are often an issue. I upgraded my H6 to an H8 when I started having updates fail and truck shutting down radio to save battery as soon as engine was off. H8 will fit all except Powerboost that can only fit H7.

Going to settings and forcing update to start immediately after a long drive can often work too if battery is just low from lack of driving.

 

[joshhowser]

Woke up this morning and got in my truck to go to work and I was shocked and amazed that the update scheduled over the weekend had fixed this issue. Pleasant surprise.

 

[sodbuster88]

I took my truck in and had SSM 51778 performed. This is basically a hard reset (battery disconnect) and DSP reprogram to fix a couple associated DTC codes related to no of poor audio quality. The result of this dealer procedure was my system was back to full volume and sounded great … but at the next key cycle, it was back to just barely front tweeters again. So I’m not sure if the s/w update that actually cures the volume issue was flashed as a part of SSM 51778 or not. I feel like I have two different issues going. (Why ide like to see if @rugedraw can see anything fishy in my system)

Then above, @rugedraw provided to us SSM 52721 which I believe is the volume fix.

So today, I did another full factory reset (menu pick) as well as the Ford Pass reset and radio started working again (like it is supposed to sound… fantastic!)…this time through two key cycles. But tonight on third key cycle, I’m back to tweeters back to tweeters. Did another factory reset to no avail.

Yet another appointment scheduled.

UPDATE:
I’m fixed! My dealer kept pestering Ford for help since going through the troubleshooting decision tree just led to a dead end. Ford finally said to replace the DSP/Amp module (8 speaker B&O) and see what happens. I guess it worked….for now. I’ve forgotten how nice the system actually sounds.

Now to fix my very random, no DTC code generating BLIS / CTA error message.

 

[AdamBGoldy]

Not sure if this thread is still active, but I’d appreciate it if someone could check the status of my truck. Looks like it can be checked with a VIN number? I purchased a 2021 XLT from a private party in July of 2024 and I’m not sure if the sound system just stinks (8 speaker B&O), or if the update never came through.

VIN: 1FTFW1E80MFB88602

 

[rugedraw]

Not sure if this thread is still active, but I’d appreciate it if someone could check the status of my truck. Looks like it can be checked with a VIN number? I purchased a 2021 XLT from a private party in July of 2024 and I’m not sure if the sound system just stinks (8 speaker B&O), or if the update never came through.

VIN: 1FTFW1E80MFB88602

Your truck does show a pending DSP update, so it may be affected by the issue.

 

[AdamBGoldy]

Your truck does show a pending DSP update, so it may be affected by the issue.

Thank you very much!

Can I call Ford and have them push this update? What’s the best number to call? Or do I need the dealership to do this?

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