wtf??? Customer Satisfaction Program 25B08

[RedwoodRyan]

Curious to learn people’s experience with this recall or whatever it is. I have a ‘24 501a Powerboost.

I received the letter below from Ford in July to replace something in the moonroof. It says to call your dealer and escalate to service manager if issues arise. Well, this has simply been an awful experience leaving me zero confidence for future servicing at my dealership. I’ve gotten nothing but the run around and dodging from service manager, even to the point of showing up for a triple confirmed appointment for servicing only to learn they are missing a part, and need a pic of my vin tag and odometer to get it. That was three weeks ago, haven’t heard a peep. Fn useless.

Has anyone had issue with getting this done?

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[BarryT82]

My local dealership told me that they only do the repair if the truck has had leaks.

 

[FaaWrenchBndr]

Curious to learn people’s experience with this recall or whatever it is. I have a ‘24 501a Powerboost.

I received the letter below from Ford in July to replace something in the moonroof. It says to call your dealer and escalate to service manager if issues arise. Well, this has simply been an awful experience leaving me zero confidence for future servicing at my dealership. I’ve gotten nothing but the run around and dodging from service manager, even to the point of showing up for a triple confirmed appointment for servicing only to learn they are missing a part, and need a pic of my vin tag and odometer to get it. That was three weeks ago, haven’t heard a peep. Fn useless.

Has anyone had issue with getting this done?

Find a new dealer……

 

[MrDISTek]

Curious to learn people’s experience with this recall or whatever it is. I have a ‘24 501a Powerboost.

I received the letter below from Ford in July to replace something in the moonroof. It says to call your dealer and escalate to service manager if issues arise. Well, this has simply been an awful experience leaving me zero confidence for future servicing at my dealership. I’ve gotten nothing but the run around and dodging from service manager, even to the point of showing up for a triple confirmed appointment for servicing only to learn they are missing a part, and need a pic of my vin tag and odometer to get it. That was three weeks ago, haven’t heard a peep. Fn useless.

Has anyone had issue with getting this done?

I had my first leak following a trip through the local car wash, and received that letter 2 days later. My dealer tech took pictures of the truck from front-side, front including license plate, and VIN plate. I haven't heard anything since and that was a month ago. They are on my short list to call!

 

[Dakar09]

I have this letter but never leaked, so if it ain't broke I ain't letting them break it.

 

[RedwoodRyan]

My local dealership told me that they only do the repair if the truck has had leaks.

the letter says at the bottom of the first page that Ford can deny any claims of damage if you don’t get it done. Amazing how full of sh*t dealers are.

 

[RedwoodRyan]

Find a new dealer……

The next closest is about 45 miles away. This is a full day repair, apparently. When they said to go elsewhere, I said you really want me to evaluate another dealer? I bought local to so I had a local relationship exactly for situations like this. That changed their tune.

 

[FaaWrenchBndr]

The next closest is about 45 miles away. This is a full day repair, apparently. When they said to go elsewhere, I said you really want me to evaluate another dealer? I bought local to so I had a local relationship exactly for situations like this. That changed their tune.

Ok, my thought is this. I sure as hell wouldn’t want a dealer working on my truck that just told me go somewhere else

That right there says they don’t give a shit about you or your truck. There is no way in hell I would give them any more business. I would also elevate that to Ford corporate

 

[RedwoodRyan]

Ok, my thought is this. I sure as hell wouldn’t want a dealer working on my truck that just told me go somewhere else

That right there says they don’t give a shit about you or your truck. There is no way in hell I would give them any more business. I would also elevate that to Ford corporate

You’re spot on. The service manager multiple times told me the only reason they’re even talking to me about this is because I bought the truck there. They don’t work on glass normally, so I’d basically be the guinea pig. I’d be more comfortable if they showed competency even getting their sh*t together.

 

[FaaWrenchBndr]

You’re spot on. The service manager multiple times told me the only reason they’re even talking to me about this is because I bought the truck there. They don’t work on glass normally, so I’d basically be the guinea pig. I’d be more comfortable if they showed competency even getting their sh*t together.

yeah, I really think you need to talk to Ford corporate in about this dealer. I probably would’ve lost my shit if the service manager told me that.

 

[Dakar09]

yeah, I really think you need to talk to Ford corporate in about this dealer. I probably would’ve lost my shit if the service manager told me that.

100%. There are a few dealers around here that aren't "Blue Oval Certified". Not sure if that's still a thing but they were problematic in handling Ford warranty repairs. Sort of like independent Ford dealers (in name only). Wonder if that's the deal with yours.

 

[SomebodyInGNV]

... When they said to go elsewhere, ...

I find it shocking that the service manager would say to go elsewhere. Lie and obfuscate, maybe (probably?) but send business elsewhere? Wow. I'd think that referring paying customers to a competitor would be a reason for the service manager to be fired by the GM.

 

[Rossi6998]

In my opinion, Dealerships are hit or miss. I have had some great experiences at dealerships and some terrible experiences. Fortunately, I live in an area where there are several Ford dealerships within a 15-20 mile radius.

 

[Probity]

Have had more than a passing interest in moonroof problems based on issues I had with a different brand (Honda). Looking at this one (25B08), once I found the full info packet, I don’t understand your dealer’s response.

MC-11019968-0001.pdf

Sometimes CSP info will clarify that if the customer has experienced a problem it’s to be remedied, or the tech instructions will have a ‘test procedure’ to see if the problem occurs before repairs are initiated. I found none of that – instructions to dealers are that the trough assembly replacement/repair is to be done for vehicles in build-date range. And for in-stock unsold units, “Correct all affected units in your new vehicle inventory before delivery.”

It’s not a Mobile Service Repair eligible workscope, got to take it to a dealer. Est. 2 hrs labor. Maybe your dealer doesn’t have techs with “STST Competency 10 certification”, seems unlikely but who knows.

“Technician Competency Requirement: The STST Competency 10 certification requirement in the U.S. market only will be enforced starting with repair orders opened on or after August 31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not certified in STST Competency 10 FSA. See EFC15936 for more details.”

As others have mentioned – one course of action is, if you’re not experiencing a leak now, keep driving it and hope for the best. You have until June 30, 2026 (CSP 25B08 expiration date). Around May 2026, take it in and demand the work be done. If they blow you off again then go Corporate.

 

[FirstFord]

My neighbor and I were having a discussion about "bad dealerships" and dealerships with bad reputations. I think its worth noting that typically (yes, there are exceptions) a bad experience is initiated by a single individual and his/her attitude or ineptness. It is sad how a single individual (or two) has the power to trash the reputation of a dealership, and the dealership management doesn't even know that the dealership is being sabotaged. And because management doesn't know that these incidents are taking place, the employee in question stays employed - maybe for years. Then when they finally get fired - or quit - they move to another dealership and the cycle starts all over again. In every industry, there seems to be some bad apples. I'm not excusing it at all - but I think it is a reality, and us mere mortals have to figure out a way to cope with it. As many have already suggested, changing dealerships is the first step. As for me, the few times I take my truck in (recalls, warranty issues), I have a choice of using my "local" dealer who is about 20 miles from me, or the dealer where I bought the truck, which is about 65 miles from me. I take it to the dealer that is further away, and don't even think twice about it.

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