New 2024 King Ranch Issues from Granger Ford

[BarryT82]

You guys need to check the paint thickness over the entire truck and make sure it’s to specifications. Just because you can’t see the primer beneath does not mean the thickness is to specifications. You’ll need a meter like this

https://www.amazon.com/RDINSCOS-Pai...-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

The parts with primer showing have clearcoat. I need to find contact info for someone at Ford higher than the case manager.

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[Snakebitten]

I was hoping you'd wade into the waters on this thread, I always enjoy reading your responses and appreciate your perspective.

For me, this thread isn't a determining factor, it's the tipping point. At this point I don't think the Ford yacht is being put back on course, and for what their product costs, it has become too much of a gamble. Particularly when you have a "flagship" dealer not advocating for a buyer. This situation could've easily happened to me. Maybe not down to the last detail, but I'm still empathetic to the OP and very angry with Ford and Granger. I need MUCH more evidence that Ford has changed their culture than just my own truck to voluntarily get back in the saddle. For Granger, they will never get my business, and I know that they, and plenty of other folks, are fine with that.



This sums up where I'm at exactly. I love my F150 and it hasn't given me any crap. I will either drive it until it does, or until I feel it's time to replace it. If car companies haven't got their act together by then and offer me at least a few choices that make sense for my needs, provide me with value for my money, and that I want to drive......my next vehicle purchase will be backwards, so to speak. I will pay a premium for an older, low mileage, well preserved and maintained vehicle.

Thanks for the kind words.
Yeah, I was hesitant to jump in. Still am, to be honest. But I did narrow my point way down to just the consideration of buying new or not. ?

I too have a Gen14 F150 that has been near flawless for the 2.5 years that I've owned it. And I had another Gen14 for a full year previously, and it too was trouble free.
This morning I parked next to the 2021 Powerboost that I fetched for the corporation I work for. It's kept pristine by the employee that uses it. It's now coming up on 4 years since acquisition and it's never been to the dealership for anything.

I say all that to point out that this thread, in my opinion, doesn't represent every vehicle currently coming off the line at Ford. And the Ram truck that is part of the story here doesn't represent every new Ram vehicle either.

What they, both trucks, DO represent is the necessary due diligence the the new vehicle buyer might need to afford if he/she is in the market.

While there has always been a certain risk with purchasing new or used vehicles, the current state of the industry does feel riskier than normal. For so many reasons.

No way would I feel comfortable purchasing a vehicle before seeing and test driving. That doesn't mean that I wouldn't fly and buy. But it does mean I would not buy and fly, if you know what I mean.

 

[Natetroknot]

I think it's incredibly risky - borderline foolish - to buy a new vehicle from any manufacturer sight unseen and undriven. I just can't get on board with the determination that if you choose to do so, you get what's coming to you in the event of problems. And I sure as hell don't agree with not having recourse with the selling dealer and/or manufacturer. Nobody deserves those headaches when buying anything, regardless of circumstances.

My wife just bought a new Camry. We could've saved probably a thousand or so bucks driving an hour or two out of town and buying from a dealer that wasn't local. When we took delivery on Saturday, I noticed a scuff on one of the doors. We called attention to it, still decided to take delivery, and the dealer called yesterday. We will be given a new Camry loaner for the 4 days they want the vehicle to repair the paint, unsolicited. I guess that's the difference. Even with the issues with Tundras right now, and the scarcity of loaners, the dealer treats us with the Golden Rule. If we had bought a Ford, I'm afraid to say they would probably have the car 6 weeks while we were paying out of pocket for a rental.

 

[v8440]

I have bought new vehicles sight unseen before and not gotten burned. This was partly luck for sure, and probably partly because it was some time ago and perhaps things were just better then. I no longer would feel really comfortable about buying sight unseen, though that could change in the future if quality improved substantially and I had a good feeling about the dealership I was buying from. Of course, the OP here probably felt fine about Granger until the fuckery started...

 

[nomarhits400]

I have bought new vehicles sight unseen before and not gotten burned. This was partly luck for sure, and probably partly because it was some time ago and perhaps things were just better then. I no longer would feel really comfortable about buying sight unseen, though that could change in the future if quality improved substantially and I had a good feeling about the dealership I was buying from. Of course, the OP here probably felt fine about Granger until the fuckery started...

Agreed. I didn't really have any doubts about a long distance purchase from Granger given all the positive feedback- and that's really a credit to their fantastic business model and treatment of the customer- almost without exception. This incident actually reinforces to me just how many things can go wrong in this process and don't. They don't' screw up much....

This doesn't seem to be "the new normal" for a Granger purchase, but many (myself included) won't be so eager to find out if that's the case come our next truck purchase- and that may eventually damage their bottom line permanently- right or not....Which is why it's so perplexing to me why they have chosen to take no responsibility for this incident. Financially it doesn't make sense to me if it's the rare exception. If anyone disagrees, then think about what would have happened had they conducted pre-delivery correctly:

Granger informs the customer that the truck failed the PDI due to the numerous paint defects documented here. This isn't even up for debate given the egregious number of issues. They are still the good guy and they then have another choice: Release the original deposit back to the customer and discuss the next steps with them (if any). These are numerous.......OR, they keep the deposit and offer another alternative. These options are numerous as well. Either way- they are stuck with the defective truck and not the customer. It's Granger's problem- and a risk they they assume for all vehicles if they are doing their job correctly (long distance delivery or not).

The worst case scenario for the customer here should be the lost deposit.

 

[v8440]

This doesn't seem to be "the new normal" for a Granger purchase, but many (myself included) won't be so eager to find out if that's the case come our next truck purchase- and that may eventually damage their bottom line permanently- right or not....Which is why it's so perplexing to me why they have chosen to take no responsibility for this incident. Financially it doesn't make sense to me if it's the rare exception. If you disagree with me, then think about what would have happened had they conducted pre-delivery correctly:
[/QUOTE]

No, I do not disagree with you at all. I have no understanding of why they have doubled down on stupid. Stevie Wonder can see the right thing for them to do is make the customer whole again, ESPECIALLY after having missed so many screamingly obvious defects during their pdi process. Given how obvious the correct approach for them would be, the refusal to do so is a total mystery to me.

 

[dbtgt]

It is interesting to me that both of these trucks with thin paint issues are Antimatter Blue.

 

[BarryT82]

It is interesting to me that both of these trucks with thin paint issues are Antimatter Blue.

And Granger had another antimatter blue come in after mine with the same issues.

 

[BarryT82]

After talking to @Pilbeam earlier today I checked some other areas of my truck and found more missing paint in the door jambs and on the back side of all of the doors.

 

[jhelrey]

When you get the quote back for a full repaint, please share the price. I'm going to wager it's about $19,000.

 

[BarryT82]

When you get the quote back for a full repaint, please share the price. I'm going to wager it's about $19,000.

And it’ll never be the same after they disassemble it all to paint the metal.

 

[Womps]

This absolutely blows my mind that Grainger and Ford Motor Company don’t step up to the plate and rectify this. And by rectify I mean replace, not repair and give It back to the customer. Wow Ford and Grainger, you suck big time!

 

[Natetroknot]

I have some areas with primer showing under the hood in nooks and crannies on my carbonized grey but nothing like the OP’s blue….

On another note I wonder why this thread has disappeared from the top of the most views list, it was in the lead by several thousand last I looked. It’s missing altogether now.

 

[BarryT82]

Under the hood I could deal with, but this is all over the truck. I’ve asked Granger if they could replace the truck more than once and the question is always avoided. According to the Ford truck team the dealership can replace it. I asked Chip yesterday if I could speak to their field service rep and he stated that they don’t give out their management teams contact information and that the rep is aware of the issues.

 

[v8440]

The ducking and dodging is approaching the speed of sound.

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