Ajzride
Well-known member
- Thread starter
- #421
https://commasupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=14150133300887Who do i contact over at comma?
Sponsored
https://commasupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=14150133300887Who do i contact over at comma?
I would look on their website to see how to contact them for support. Same thing I would do if I needed support with any product.Who do i contact over at comma?
Those were tests for specific users. the elctro branch has stronger gains on the control signals. I'm working on a new branch that I hope to release in a day or two that will incorporate at least two profiles to try and help with these issues.What are the different staging that are available? I see one called electro. Just for shits and giggles, I switched to it and it seems to not bounce in curves like it does for me on staging. This actually is more aggressive with turns as well, and he keeps the truck in the right spot…?
The date shows December 9 just like staging though… Is it all placebo?
Since the source is open code, you can always go to github and look at the commit history and see what changed:What are the different staging that are available? I see one called electro. Just for shits and giggles, I switched to it and it seems to not bounce in curves like it does for me on staging. This actually is more aggressive with turns as well, and he keeps the truck in the right spot…?
The date shows December 9 just like staging though… Is it all placebo?
I will expand. About 8 months ago when I first asked on this group about why my dealer complained about no full data buss I asked here. Then I Tried to fill out a service request. The form relates to the 3x only. I couldn't send it because I had to include a route. Ajzride suggested I remove the cable all together. That solved my dealership problem.I would look on their website to see how to contact them for support. Same thing I would do if I needed support with any product.
I would buy the new cables and see if it fixes the issue. They have a 30 day no questions return policy. If problem not fixed, send them back. if problem fixed, I can setup a branch on stock OP so you can send them a working route and a broken route.I will expand. About 8 months ago when I first asked on this group about why my dealer complained about no full data buss I asked here. Then I Tried to fill out a service request. The form relates to the 3x only. I couldn't send it because I had to include a route. Ajzride suggested I remove the cable all together. That solved my dealership problem.
Because I couldn't send a service inquiry over just the cable I made some requests by email. I received no response. Got the truck back and drove it. No issues until now. Had the truck in and forgot about the cable causing issues. Now I have module issues. Dealer won't warrant my truck. I had to take the truck back. Pull the cable and return.
Ajzride sent me a service link and it's the same. Unless I provide a route I can't send the service request. The device is no longer installed right now so I couldn't send one if I wanted.
They don't respond to emails so I'm stuck.
I don't want to spend money on a new cable if it's not the problem. I'm sure it is because I completely unplug the 3x leaving the cable attached and it's blocking the data buss.
There is no option to discuss my issue on the discord channel unless you guys have any idea where to bring it up.
I also went through some issues, finding out eventually it was the USB cable. But, I ordered another harness before knowing this, and afterwards, they refunded me the shipping fees for returning along with the refund on the harness. They're good on customer service, just may take a bit as there's only a few answering emails.I forgot about the 30 day return. And it's cool that you would do that. I'm starting to remember that I had mentioned my issue in their ford discord way back and was told that i had to fill out the form. That's when I first asked you how the cable works.
I think I have a short to ground on the buss occasionally because my buss has noise showing up on my scope. Not enough to cause issues when driving but I occasionally I get a couple moduals on the branch nag me with drc's for moments.
I had a battery drain issue last week and traced it to a hung modual that wouldn't sleep. That problem went away when I pulled the 3x cable and pulled both batteries.
Presently I have a dead CMR module bad. No cameras, no autopilot and ford said they have to get engineers involved. I had to bring the truck to stock.
I know this is a comma problem but I appreciate your solution.
It should be miles driven while the comma is plugged in. Very odd how high your miles and hours are. I wonder if you got a unit with a recycled dongleID and it’s reporting previous device miles combined with yours.I’m just curious—my truck has 60k miles, but Comma says miles driven is 64k. Where did the extra 4k come from? Is the number Comma gives the total miles driven while Comma AI was activated?
I drive a lot and 95% of the time while it's activated.
![]()
the truck had about 1-3 k miles when I installed it in DEC 2023. and the comma device was 0 when I first installed it I remember checking this. i wouldn't be surprised if it was 55k miles because It's literally always on. but 64k seems wrongIt should be miles driven while the comma is plugged in. Very odd how high your miles and hours are. I wonder if you got a unit with a recycled dongleID and it’s reporting previous device miles combined with yours.
any idea how many miles were on your truck when you installed the comma?
Do you have tires that are different size than stock?the truck had about 1-3 k miles when I installed it in DEC 2023. and the comma device was 0 when I first installed it I remember checking this. i wouldn't be surprised if it was 55k miles because It's literally always on. but 64k seems wrong
Stock tires size and stock wheelsDo you have tires that are different size than stock?