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Jesse-Infotainment

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HammaMan

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speedracercjr

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What cable / hardware are you using? Mongoose?
HP Laptop running Windows 11 and the mongoose. Same setup I've been using for a long time. As mentioned I even updated the TCU right before attempting the CMR. My truck has always fought me on updates, this really isn't a surprise either!
 

Foxtrot150

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HP Laptop running Windows 11 and the mongoose. Same setup I've been using for a long time. As mentioned I even updated the TCU right before attempting the CMR. My truck has always fought me on updates, this really isn't a surprise either!
Maybe disable antivirus temporarily?
 

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ssimple

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Hey everyone. New 2021 F-150 owner here, and after reading this and other threads I decided to get a mongoose and FDRS to try and get my Truck updated. Its showing all the symptoms of being in OTA lockout, like the auto updates option being greyed out.

Last night I got the mongoose connected and FDRS going, but i'm unable to update the APIM. When I insert the USB it never installs the updates. I was prepared to perform the Module Repair TSB, but when I ran it, I got this message on my first attempt.

"Exception trying to obain diagnostic files from the backend server required to repair this vehicle. This could indicate the VIN has been locked out. Would you like to retry?"

I poked around in the VIN history and does seem like the APIM updates and module repair TSP has been attempted many times in the past. I've had the truck for a week, and i'm starting to see why the original owner may have traded it in. Any idea's how to fix it?
 

Jesse-Infotainment

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Hey everyone. New 2021 F-150 owner here, and after reading this and other threads I decided to get a mongoose and FDRS to try and get my Truck updated. Its showing all the symptoms of being in OTA lockout, like the auto updates option being greyed out.

Last night I got the mongoose connected and FDRS going, but i'm unable to update the APIM. When I insert the USB it never installs the updates. I was prepared to perform the Module Repair TSB, but when I ran it, I got this message on my first attempt.

"Exception trying to obain diagnostic files from the backend server required to repair this vehicle. This could indicate the VIN has been locked out. Would you like to retry?"

I poked around in the VIN history and does seem like the APIM updates and module repair TSP has been attempted many times in the past. I've had the truck for a week, and i'm starting to see why the original owner may have traded it in. Any idea's how to fix it?

Two ways.

Quick way replace apim

Slow way

I can send the apim update to you. You put it in the truck and drive around until it decides to kick off

The only issue I’ve seen is in the trucks that have had that attempted the update may never kick off and it’s a waste of a month.

The apims are fairly inexpensive on eBay and I know you just bought a truck and don’t want to add to the already large sum of money spent after the mongoose. If you don’t you’ll have to hope the dealer will replace the apim and if they do they do it right. Then you’ll be without the truck for however long they take.

The apims are on eBay I’ve seen as low as $150

So I would say go that route to get things moving more quickly.
 

ssimple

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Thanks @Jesse-Infotainment. I have the USB that FDRS created, is that the same as what you are offering to send me? I'm willing to leave it plugged in for a little while to see if anything happens.

Long story short, this was a manufacturer buyback truck, so i'm inclined to have a dealer sort it out, assuming they can figure it out. But I suppose an ebay APIM is an option if it comes to that.
 

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I'm a patient old geezer.
I'd try the first offer and just use the truck with the USB stick hoping for the eventual KICK. It's a good Ole fashioned stare-down with the APIM. Seeing which one is going to blink first. If you don't remove the USB, then the only one that can blink is the APIM. ??

It's worked for many fellas, but not 100%.
 

ssimple

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Yeah, i'm gonna give it a little bit of time. I will add some interesting info about the dealerships that have worked on this truck. The VIN history from FDRS is really handy to get a sense of the work thats been done of the truck. I went back as far as I could and documented all the failed attempts at an APIM update. Huge fail on this one... Looks like they repeatedly tried to update things without a charger hooked up. Then they ran the module repair tool and likely didn't have the USB/Ethernet adapters they needed. According to the TSB, you have 20 days or 15 attempts from the first attempt to complete the module repair, after that the VIN is locked out. Based on this its was locked out around July 6th, 2022.


6/15/20221:48 PMAPIM Update attemptedProcedure Unsuccessful - low battery voltage
6/15/20223:21 PMAPIM Update attemptedProcedure Unsuccessful - low battery voltage
6/16/202210:51 AMAPIM Update attemptedProcedure Unsuccessful - Unable to program module
6/16/202212:10 PMModule Update RepairProcedure Unsuccessful - Exception setting Ethernet adapter
6/24/20221:44 PMAPIM Update attemptedProcedure Unsuccessful - low battery voltage
6/27/202210:17 AMModule Update RepairProcedure Unsuccessful - Unable to perform Fastboot Image flash recovery
6/27/202210:23 AMModule Update RepairProcedure Unsuccessful - Fastboot Process has timed out
6/27/202212:50 PMModule Update RepairProcedure Unsuccessful - FlashDiagFileOverCan unknown error
6/27/202212:53 PMAPIM Update attemptedProcedure Unsuccessful - BatteryCheck unknown error
1/5/2023Vehicle Re-acquired by FordReason provided by Ford - APIM needs replacing
1/30/20238:20 AMAPIM Update attemptedProcedure Unsuccessful - low battery voltage - no USB was inserted
5/19/2023Vehicle Purchased by MeDealership informed me that the APIM was not replaced, and was reprogrammed instead. Clearly this didn't happen based on FDRS logs. There's one failed APIM update on 1/30
5/24/20239:04 PMAPIM Update attemptedProcedure Unsuccessful - Unable to program module
5/24/20239:39 PMModule Update RepairProcedure Unsuccessful - GetDiagFiles failure - VIN is locked out
5/24/202310:22 PMModule Update RepairProcedure Unsuccessful - GetDiagFiles failure - VIN is locked out
5/24/202310:35 PMAPIM Update attemptedProcedure Unsuccessful - Unable to program module
5/25/20237:12 AMModule Update RepairProcedure Unsuccessful - GetDiagFiles failure - VIN is locked out
 

Ajzride

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I'm still dumbfounded that they lock things out. Doesn't make sense to me why they would do that.
 

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You shouldn't be surprised by the number of Gen14 F150 VIN with similar "history" at the dealership.

It's disheartening to someone who is a fan of the truck and knows how nice they can be when they are properly configured. (updated)

That one single APIM update, has stifled so many trucks and soured so many folks with the truck that they should have been enamored with.

Just kills me when I think about it.

I hope YOU flip that story on one of these trucks. Sounds like the right fella has the keys to this one now. :)
 

speedracercjr

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I'm still dumbfounded that they lock things out. Doesn't make sense to me why they would do that.
Right? It's not like you are getting into a phone and need to protect the data.
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