BuyBack Program

[toofastnotfurious]

Hi All,

I went looking for details regarding this process. I’m on week two and I emailed the person who is helping me for a status and they just repeated it would be at least 30 days. Anyone else deal with this recently? They weren’t able to fix any of my transmission jerking concerns and noise is back again after they replaced the drive shaft, torque converter.

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[gregs150xlt]

this post is very vague, more details?

 

[B-real]

Are you saying you already started the buy back process with Ford, and have an open case, or that Ford is telling you that you have to have your vehicle in the shop for at least 30 days and the problem not fixed before they will start the buyback process?

On another note, lemon laws vary by state, and Ford knows those laws for each state and will likely not buy back a vehicle until the legally have to.

 

[toofastnotfurious]

this post is very vague, more details?

I’ve given them plenty of chances to repair and they have finally decided to buy it back but I’m just asking on the process and what the experience has been for others. That’s all.

 

[toofastnotfurious]

Are you saying you already started the buy back process with Ford, and have an open case, or that Ford is telling you that you have to have your vehicle in the shop for at least 30 days and the problem not fixed before they will start the buyback process?

On another note, lemon laws vary by state, and Ford knows those laws for each state and will likely not buy back a vehicle until the legally have to.

The process started a few weeks ago. They finally got the items they needed to kick this off. Good to know.

 

[TexasTruck]

As recent as 2020, so maybe the process has changed now. Aside from going through the repair, the pickup, not fixed again or worse, return, roadside, loaners, describing the new issue, rinse and repeat, it is what it is. Things are not perfect, things happen and break. My experience with the buyback..... be patient is all I can say. It won't happen over night. There is some amount of emotion involved, not to mention the time spent dealing with it.

Unfortunately, I had three Ford F-150 buybacks since 2015. All I can say is be patient, and even though you want to, don't yell and scream. You need your service folks to help the process. The process takes a while, so hopefully they put you in a loaner by now. Just stay in contact with the dealer/service folks and as long as you're polite they will listen. They may not tell you what you want to hear, but eventually it works out.

I don't know if this is the process for all buybacks, but I was contacted by Ford and presented with the "deal". The deal was mailed and emailed to me. In all three of my cases, the "deal" was they would return every penny to me that I paid for the original vehicle. On top of that, they gave a substantial discount on a new Ford vehicle, but it had to be a vehicle on the dealers lot or on its way to the dealer. I could also just walk away and move on too.

FWIW I still own a Ford F-150 today...

 

[KTM753]

3 F-150 buybacks and still driving one... Interesting... Discount basically employee pricing?

 

[B-real]

3 F-150 buybacks and still driving one... Interesting... Discount basically employee pricing?

I thought the same thing. I think the only thing that could keep me in any brand after a lemon buyback would be such a good deal on a replacement that I couldn’t pass it up, like better than A/Z plan pricing

 

[loganlaporte]

Having gone through this almost exactly 12 months ago I would say be patient and work with your dealer. My dealer was what got it done for me. Given interest rates and all my other suggestion is go for substitution of collateral. This was suggested to me by my dealer and is 1:1 vin swap. Dont expect any gimme's. Ford will follow lemon law in your state to a T.

 

[Calson]

I just completed the process with Ford and they turned down the buy back request. I checked with a lemon law attorney and was told that once a manufacturer issues a recall notice the clock is frozen and they need to nothing more and there is no legal remedy.

My 2022 F-150 has the defective windshield wiper motor and when it fails if it is raining I risk death for myself, my passengers, and anyone around the truck on the road. My choice is to sell the truck at a loss or not drive it when it rains. I chose the latter approach and so after 14 months I have only 2737 miles on the odometer.

My 2011 Chevy Silverado had the defective Takata airbag injectors and GM refused to provide replacements, only a recall notice in 2012. When I sold the truck in 2018 it had the original deadly injectors installed.

This in one area where leasing a truck for 3 years is a good idea. It would be great to turn in the truck at the end of the lease and not be held hostage by an auto company. If there are no problems there is still the option to buy the truck at a depreciated price when the lease period ends.

 

[B-real]

To be fair, if you are trying to lemon law due to something they have a recall on but have not yet provided the repair, then what you stated is correct. However, if your lemon law request was due to a different issue that was not able to be remedied, the recall on the wipers would not stop that buy back.

 

[Ford Motor Company]

I just completed the process with Ford and they turned down the buy back request. I checked with a lemon law attorney and was told that once a manufacturer issues a recall notice the clock is frozen and they need to nothing more and there is no legal remedy.

My 2022 F-150 has the defective windshield wiper motor and when it fails if it is raining I risk death for myself, my passengers, and anyone around the truck on the road. My choice is to sell the truck at a loss or not drive it when it rains. I chose the latter approach and so after 14 months I have only 2737 miles on the odometer.

My 2011 Chevy Silverado had the defective Takata airbag injectors and GM refused to provide replacements, only a recall notice in 2012. When I sold the truck in 2018 it had the original deadly injectors installed.

This in one area where leasing a truck for 3 years is a good idea. It would be great to turn in the truck at the end of the lease and not be held hostage by an auto company. If there are no problems there is still the option to buy the truck at a depreciated price when the lease period ends.

Hi there. This windshield wiper concern doesn’t sound like something we want you to experience with your F-150. Could you please send us a PM with your VIN and the name and location of your Ford dealer? To send a private message, just click on our username and select "Start Conversation". I'd be happy to look into how I can assist you on my end.

 

[Calson]

From Ford regarding the recall:

"Description: On your vehicle, the windshield wiper Motor may become inoperative, or cause the wipers to operate erratically and or stop working.

Safety Risk: An inoperative wiper Motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash."

For me the truck is not safe to drive and that is the reason for the lemon laws and forced buy back of low mileage vehicles within the first 18 months of ownership. Ford wants to delay the matter until my truck is outside the 18-month window as is to be expected.

Ford is receiving new wiper motors but is choosing to use them to produce and sell new pickups in their factories rather than to make safe trucks that have already been sold to customers. I can understand this choice on their part and it is typical of Ford's conduct with past vehicles that killed their owners adn family members.

Fortunately I do not need to rely on my new truck and can use our Toyota SUV instead.

In the future it would be prudent to lease a Ford vehicle and then decide after the lease period ended whether to walk away from the car or truck and any ongoing defects or to buy the vehicle at that point in time. A lot less costly than selling a vehicle one purchased a year or two later.

 

[Chili]

From Ford regarding the recall:

"Description: On your vehicle, the windshield wiper Motor may become inoperative, or cause the wipers to operate erratically and or stop working.

Safety Risk: An inoperative wiper Motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash."

For me the truck is not safe to drive and that is the reason for the lemon laws and forced buy back of low mileage vehicles within the first 18 months of ownership. Ford wants to delay the matter until my truck is outside the 18-month window as is to be expected.

Ford is receiving new wiper motors but is choosing to use them to produce and sell new pickups in their factories rather than to make safe trucks that have already been sold to customers. I can understand this choice on their part and it is typical of Ford's conduct with past vehicles that killed their owners adn family members.

Fortunately I do not need to rely on my new truck and can use our Toyota SUV instead.

In the future it would be prudent to lease a Ford vehicle and then decide after the lease period ended whether to walk away from the car or truck and any ongoing defects or to buy the vehicle at that point in time. A lot less costly than selling a vehicle one purchased a year or two later.

Have you actually had an issue with your wiper motor or are you just afraid it won't work when it's raining?

 

[Snakebitten]

No, he hasn't.

No doubt some folks are unfortunate and do unwittingly purchase a "lemon".
Some lemons are lemons leaving the assembly plant.
Some lemons are just vehicles that aren't successfully diagnosed and repaired for reasons ranging from lack of parts availability, to lack of necessary expertise.

Having said that, a single customer having multiple lemons has got to be way beyond the norm.

Since that same time period (2015), our family fleet has acquired 8 F150's, and 6 of them are still resident. Of those, only 2 have ever seen a Ford Dealership Service Department. A 2016 2.7 leaking oil pan, and a 2018 3.5 phaser repair at ~80,000 miles. (covered by extended warranty)

I don't know what Texas Lemon law is, but I like to think the dealership that all but one of these trucks was purchased from, would try to make things as fair as possible?

But 3? I'd be wondering if the universe was trying to tell me to get a Tundra and not taking no for an answer. ??

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