2022 Powerboost Platinum died and left me stranded in Moab

[Snakebitten]

Can't be all new Ford trucks have these issues.
But enough do to fuel the threads.

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[rockfish]

Just talked to Performance Ford of Moab and they said there is no update on the fuel pump ETA. They have the highest expedited order that they can do. The only update they get is Ford is working with the supplier to determine and ETA. That has been the same for the past 3 weeks.

My truck died on 7/23/2022 over 1 month ago now...

 

[DcnPat]

VIN 1FTFW1ED8NFB50940 if anyone can help.

I agree the fuel pump is not strictly a Powerboost issue, but the issues with the hybrid battery causing problems with diagnostics is. Not to mention all the other weird electrical issues. It may be that all new Ford trucks have these problems.

It's not the powerboost HV battery causing diagnostic issues, it is a poorly trained with lack of experience technician pool that is the issue. Blame Ford corporate managers and/or the service department.

Anyone who works in a technology field has or will have the experience of a lack of experience with the new technology causing troubleshooting issues. It sucks but overall we learn from experience both collectively and individually.

FWIW, I can remember my father having similar complaints and experiences when fuel injection and PCMs first appeared in "consumer" vehicles. The technicians were all inexperienced with the tech and it took three times as long to figure out issues.until they became familiar with it.

 

[UGADawg96]

Your wish my be coming true except the competition may be from Ford. Ford has announced there is a new Powerboost version coming in 2024. That is not rumor. It will be introduced at the Detroit Autoshow in September. The question is what will be the capability of that new PowerBoost?

Nobody knows but Ford. Some credible rumors circulating that this new PowerBoost may be a plug in hybrid with a larger battery. Something to fill the gap between the current PowerBoost and the Lightning. If this is true and there is no competition, I may have to buy yet another PowerBoost.

 

[FirstTimeFrank]

Good afternoon. Can you please send over a message with your VIN and the name/location of your local Ford dealer? I would like to look into your truck's loss of power on my end.

? They’re going to tell you to contact a dealer. They make a decent showing in the forums, but not much more than that.

 

[rockfish]

I did get contacted by someone in a group under the Ford executive team, probably because I found some Ford exec emails on this forum and sent them my original post. She says she will try to help. I also heard from someone who seems to have had the exact same issue that I have with the hybrid battery being discharged and Ford can't run any diagnostics.

 

[BBf150PB]

Late to the party but I'll bump the thread with my details that are nearly identical to OP's.

My 2023 powerboost died on July 21st while driving on the highway leaving me stranded in the middle of the desert and needing a tow to the nearest dealership. Less than 4k miles on the odometer.

My FordPass app showed a ton of errors including fuel pump failure, misfire, fuel pressure low, and hybrid battery voltage warning.

It's been 40 days and the dealer has been unable to diagnose the problem because they can't get the engine to start and the hybrid system is critically low. Supposedly there's an Ford engineering tech coming out today to help.

I've been on the phone with Ford corporate customer experience trying to get this problem solved and they've finally initiated the buyback program but they have not given me the numbers or deals yet.

I'm hoping Ford sees this thread and looks into fuel pump issues with the F-150s. Anyone been through a buyback recently? I can't wait another 2-4 months without my truck for a fuel pump to arrive.

 

[Oxford_Powerboost]

I did get contacted by someone in a group under the Ford executive team, probably because I found some Ford exec emails on this forum and sent them my original post. She says she will try to help. I also heard from someone who seems to have had the exact same issue that I have with the hybrid battery being discharged and Ford can't run any diagnostics.

I actually found them to be helpful. They were able to assist in getting the order expedited for a part I needed - they gave me weekly updates, and ultimately provided some “thanks for sticking with us” concessions to reassure me that ford cares

 

[rockfish]

That's good to hear. The lady from the executive office never contacted me again, so I sent another email to the Ford execs and she then called me back the next day and seemed perturbed that I had sent another email stating that my truck has now been held hostage for over 60 days, 1600 miles away in Moab, Utah. She said she was trying to help, like she said before. Today, I sent an email to my case person at Ford Customer Care, and it was returned saying no such email address. So, she is probably gone, and they did not reach out to me with a new person.

 

[Brodit]

On the second day of my 3 week road trip my 2022 Powerboost with 15K miles died on I-70 outside of Moab. It went into limp mode and displayed "Stop safely now". It was 107 degrees when it died. Would run really rough and then die when pushing the accelerator. Eventually it would not start and not even come out of park. Had it towed to Performance Ford of Moab (huge mistake). After a few days I rented a Jeep (Ford will be paying for it) and continued my vacation. Performance Ford of Moab did not have it figured out when I got back 2 weeks later and say it needs an in-tank fuel pump (PL3Z9H307B) which is on nationwide backorder with no ETA. The parts manager at Performance Ford of Moab told me that this is the same part used in 2023 trucks with the Ecoboost V6 not just the Powerboost. So if Ford is building trucks with these, but won't send one to a customer, what does that say about Ford? Ford customer care says they cannot contact anyone at the factory even to ask about this. If Performance Ford of Moab is right, then if a Powerboost's high voltage hybrid battery drops below a certain level, the truck will never work again until it is charged, and they can't run any diagnostics, which required them to obtain a special battery charger, which took them and Ford engineers almost 2 weeks to figure out the charger had to be updated to be able to charge the Powerboost battery. Bottom line, no truck now for almost 5 weeks, no ETA on getting it fixed. I rented a U-Haul truck to get my motorcycle and gear back home and Ford Customer Care will have to ship my truck back home when finally fixed.

I've had my Powerboost for almost a year now, and this is the first big issue I've had. I have had numerous small issues like others report. I have had the super loud thunder feedback issue with the B&O stereo twice. Once when towing my boat I got a message about motor coolant over temperature even while the temperature gauge was showing normal. Overall, I really like the Powerboost, but I bought it for boondocking with the generator, and now I'm not confident at all about its reliability. I did see that one owner said that in a similar situation, Ford gave them a 75,000 mile extended warranty so I'll be checking on that. I'm going to be submitting receipts to Ford Customer Care for car rental, hotels and towing totaling almost $7000. Sure would have been a lot cheaper to pull a fuel pump from the assembly line and ship it to the dealer.

If anyone can help, please chime in! Especially interested in possible design flaws in the Powerboost that would make the truck totally unusable if the hybrid battery fails or gets too low on charge. Thanks in advance.

We’ve had this happen twice now. Similar to you, on vacation pulling our trailer with our young kids and stranded in the middle of no where. First time was around 10,000miles and second time around 15,000miles. Both times the truck was in the shop for several months waiting on a new fuelpump. Both times we were pulling in heat around 100 degrees (may or may not be a factor). Long story short, it’s not the fuel pump. Something with the power system is causing the failure and they have no real solution yet and until that’s resolved we’re stuck with a truck we don’t want to take out of the city for fear of it failing again.

 

[Brodit]

and if its just a fuel pump
sad state if that little part that is used in at least 6 models of ford and lincoln is unavailable..that seems weird to no end

Same issue, failed fuel pump TWICE in the same truck both under 20,000miles. Both times it took near three months to get the part. More and more similar stories are coming forward …. It’s not the fuel pump. It’s the power hybrid system and they have no solution. The pump will fail again.

 

[Snakebitten]

Which pump is the power hybrid pump?
I try to stay caught up with the component failures reported so that the next forum member with similar symptoms might be helped with previous history.

I can't make out with clarity what pump is being discussed. Sorry.

 

[Brodit]

From the service report it states electric in tank fuel pump. ML3Z*9H307*D

 

[Snakebitten]

I gotta agree that statistically it's extremely odd to have 2 bad in tank fuel pumps considering it's already a RARE issue on the forum.

However, I have to leave room for a potential 1-off truck with a unique anomaly that can ruin the fuel pump. If that's true, there's a chance it would happen yet again. Still, I'm sceptical.

 

[scott011422]

I gotta agree that statistically it's extremely odd to have 2 bad in tank fuel pumps considering it's already a RARE issue on the forum.

However, I have to leave room for a potential 1-off truck with a unique anomaly that can ruin the fuel pump. If that's true, there's a chance it would happen yet again. Still, I'm sceptical.

Agreed. If happens again I would push to have them also replace the fuel pump driver. Could be putting out some odd stuff damaging the motors over time.

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