2021 Job 1 Trucks that aren't getting updates

[Snakebitten]

These last few posts are encouraging for FINALLY getting the 2021 trucks with promised Bluecruise provisioned!
Man will it be nice to eventually see that behind us.

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[ColoradoHunter]

These last few posts are encouraging for FINALLY getting the 2021 trucks with promised Bluecruise provisioned!
Man will it be nice to eventually see that behind us.

Now they just need to fix those of us without BC that are still stuck at 2.7.3 and lower.

 

[lawduck1]

I did and I now have Bluecruise. The service advisor told me that everything went smoothly, so maybe Ford got all the issues resolved!

Did you get the other updates that you skipped over? Like the rear camera in the cards (I think that’s what it is) and using the stickers for trailer assist?

 

[bigwyo]

Did you get the other updates that you skipped over? Like the rear camera in the cards (I think that’s what it is) and using the stickers for trailer assist?

I’m not sure. Neither the app or sync shows what updates the dealer installed. The truck just shows “updated”. The Sync version is 23031 Revision 713.
I haven’t had much time to play with it and I haven’t played with the trailer settings as my little 14’ boat isn’t too hard to back up.
Sorry I couldn’t be of more help. If there’s something specific that you’d like me too try, let me know!

 

[rugedraw]

Did you get the other updates that you skipped over? Like the rear camera in the cards (I think that’s what it is) and using the stickers for trailer assist?

I'd be curious to see, too. The cameras in motion is easy enough to test, but to the test the back up assist, you'd actually have to connect a trailer and try to set it up with the sticker to see if it works.

 

[discothan]

Build date of Jan 2021 here. I received about 5 OTA updates in the last 2 weeks. Today (6/10/23) as I was ordering brunch, I was notified by Ford app that 4.2.4 was installed.

 

[Groovy]

Anyone else with a 2021 just get another letter about going to the dealer to perform 21G01 hands-free updates? I thought it was interesting that the dealer "is authorized to provide a rental vehicle... while your vehicle is at the dealership for this update."

I got the letter Friday.

 

[jslacker]

Mine had the blank sync version and no OTAs. Took it in for 21G01. Now bluecruise is working and I received my first OTA a day later. Hoping things are back on the right track!

 

[Reaper31]

test

Your truck is exactly what this thread is about. Your truck is on Sync 20301 which is known to be bad software that breaks the OTA process on early 2021 trucks. Your truck has never received an update an is on the software from 2020 that it was built with.

Tell your service advisor that your truck has never received an OTA and reference Ford TSB 22-2402. They connected your truck to FDRS and performed a trailer module update yesterday for the recall your truck has for that. I would call them right now. They need to manually update/repair your APIM or diagnose it as faulty and replace it with a new one.

So its now end of july and i just got my APIM installed for my issue in may.
i now show sync 4 version 22125_product rev 428 ... at least my data on this screen is filled in.

my issue now is that my traffic and weather is no longer showing up...makes me thing they dealership did not fix it all the way or did not "link" it to my vin maybe? ford pass shows that connected services are active. I have been trying for days to verify that my truck will now update by itself but now i am thinking that there is no data connection perhaps? any chance you want to run my vin again and make sure its kosher? and maybe see if i am in line for actual updates this time. not sure how often ford re-tries to send these 2 year old updates. vin is 1FTFW1E87MKD40768
Oh, it does seem that i can start and unlock the car with my app...so they are still partially connected at least. i don t know why the new APIM would not just have come with the most up to date software anyway.

 

[mrnavy2]

test


So its now end of july and i just got my APIM installed for my issue in may.
i now show sync 4 version 22125_product rev 428 ... at least my data on this screen is filled in.

my issue now is that my traffic and weather is no longer showing up...makes me thing they dealership did not fix it all the way or did not "link" it to my vin maybe? ford pass shows that connected services are active. I have been trying for days to verify that my truck will now update by itself but now i am thinking that there is no data connection perhaps? any chance you want to run my vin again and make sure its kosher? and maybe see if i am in line for actual updates this time. not sure how often ford re-tries to send these 2 year old updates. vin is 1FTFW1E87MKD40768
Oh, it does seem that i can start and unlock the car with my app...so they are still partially connected at least. i don t know why the new APIM would not just have come with the most up to date software anyway.

What do you mean your Weather n Traffic are not showing up? You mean it shows in your screen?

 

[rugedraw]

test


So its now end of july and i just got my APIM installed for my issue in may.
i now show sync 4 version 22125_product rev 428 ... at least my data on this screen is filled in.

my issue now is that my traffic and weather is no longer showing up...makes me thing they dealership did not fix it all the way or did not "link" it to my vin maybe? ford pass shows that connected services are active. I have been trying for days to verify that my truck will now update by itself but now i am thinking that there is no data connection perhaps? any chance you want to run my vin again and make sure its kosher? and maybe see if i am in line for actual updates this time. not sure how often ford re-tries to send these 2 year old updates. vin is 1FTFW1E87MKD40768
Oh, it does seem that i can start and unlock the car with my app...so they are still partially connected at least. i don t know why the new APIM would not just have come with the most up to date software anyway.

They can't install an APIM with the latest software if your truck is significantly out of date. A lot of updates have to be install sequentially, so it would cause configuration issues to install an APIM with 2023 software when all the other modules are outdated.

With that said, the dealer installed the APIM, opened the PMI tool, but closed it without actually performing a PMI on the new module. Your Sync version appears blank in PTS. My guess is, they didn't do it right and your truck is still not kosher. I would take a pic of your "about sync" page on the touchscreen, post it here and tag Jesse or message it to him to see if my theory is correct.

 

[Reaper31]

What do you mean your Weather n Traffic are not showing up? You mean it shows in your screen?

should have been more clear. the maps work, but the traffic does not show up. the weather button is there, but when pressed, it says "weather is unavailable" I have not tried typing a destination in to see if the yelp thing works or if it provides predictive destinations...but its my understanding they all are part of the same system. my connected services trial should run until 03/24 and currently shows active in the app.

 

[Reaper31]

They can't install an APIM with the latest software if your truck is significantly out of date. A lot of updates have to be install sequentially, so it would cause configuration issues to install an APIM with 2023 software when all the other modules are outdated.

With that said, the dealer installed the APIM, opened the PMI tool, but closed it without actually performing a PMI on the new module. Your Sync version appears blank in PTS. My guess is, they didn't do it right and your truck is still not kosher. I would take a pic of your "about sync" page on the touchscreen, post it here and tag Jesse or message it to him to see if my theory is correct.

I was afraid you might say something like that.
what does PMI stand for in this case?
they found my APIM in the shop because nobody called me when it arrived (high turnover rate at this place) only when i showed up did they find it. i told them to take more than 1 day and not rush. would be more pissed if i have to come back then if it took an extra day. they rushed anyway i guess, now their same day turn does not seem very impressive anymore.

is this procedure something fast? could I show up and lunch and not leave until its fixed? or will this take hours? i am also assuming that if the system does not show what version i have, they will not be sending any updates my way either.

 

[rugedraw]

I was afraid you might say something like that.
what does PMI stand for in this case?
they found my APIM in the shop because nobody called me when it arrived (high turnover rate at this place) only when i showed up did they find it. i told them to take more than 1 day and not rush. would be more pissed if i have to come back then if it took an extra day. they rushed anyway i guess, now their same day turn does not seem very impressive anymore.

is this procedure something fast? could I show up and lunch and not leave until its fixed? or will this take hours? i am also assuming that if the system does not show what version i have, they will not be sending any updates my way either.

PMI = Programmable Module Installation

@Jesse-Infotainment Dealer installed APIM on 7/25. PTS shows an APIM config done, they then opened the PMI tool, but closed it without doing it. Is the PMI needed in his case?

For easy reference, his VIN is 1FTFW1E87MKD40768.

 

[Wakevictim]

BS. TSB 22-2404 has been out and available to Ford dealers forever. Sorry you wasted you time. I would call your service advisor tomorrow and ask him it her to look up that TSB.

Took my truck in this week and they replaced the battery and said they completed the latest software update, claiming everything should be good. I call bs, I don’t have the full screen for apple play, so that’s an indicator that the software hasn’t been updated. Can you see what or if they did any updates?

1FTFW1E83MFA09257

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