Ford Motor Company Announcement

[Sig Oris]

@Ford Motor Company please PM me your VIN number and we will help you with your monitoring issue.

Thank you and have a great New Year!

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[Sig Oris]

As of December 30, 2024; Ford Motor Company no longer monitors this forum. If you are an owner and have an inquiry for Ford, including inquiries related to a quality or safety issue, please contact your local dealership or Ford directly. Please see all of the ways you can contact us at Contact Us | Ford® Customer Service, Help & Live Chat | Ford.com. You can also send us a direct message on the official company pages for assistance: Ford Motor Company Facebook or Ford Motor Company X.

No Instagram ????

 

[Snakebitten]

As hard as it might be to believe, I don't have an account for Facebook, X, Instagram, TicTok............

Now does my post count make a little more sense? ???

It's forums or bust, for this dinosaur.

 

[FaaWrenchBndr]

Well to be fair, they stated that they are no longer going to monitor the site.

There IS evidence that they did some monitoring.

The ingenious voice of reason………

 

[m_bt54]

coincidence?

 

[Big Dog Daddy]

@rugedraw Did you see this thread! ? ?

 

[fatBatman]

coincidence?

This doesn't surprise me. It also wouldn't surprise me if it really wasn't hacked.

 

[rugedraw]

@rugedraw Did you see this thread! ? ?

Well, so much for my petition for them to hire me to replace whoever ran this account.

 

[ryanc111]

Even harder when the folks who interact with the members are clearly DEI hires. The people I talked to had no idea what I was talking about and no apparent idea about how to escalate the issue to somebody within Ford that had any understanding of the problem. You don't solve problems by extending the warranty.

It was a while back but I had good luck with the Ford account. They opened a case for me when I was having issues with the heat exchanger in my PB and they were way more responsive in pushing for a solution and driving my case forward than my dealer service manager ever was. This was at the forefront of the issue (before the forum had effectively diagnosed and solved the issue) and in my opinion integral to getting it resolved.

Sample size of one of course and I know others haven't had the experience I did but at one point in time it made a difference.

 

[turbopilot]

It was a while back but I had good luck with the Ford account. They opened a case for me when I was having issues with the heat exchanger in my PB and they were way more responsive in pushing for a solution and driving my case forward than my dealer service manager ever was. This was at the forefront of the issue (before the forum had effectively diagnosed and solved the issue) and in my opinion integral to getting it resolved.

Sample size of one of course and I know others haven't had the experience I did but at one point in time it made a difference.

Glad some folks got some value out of the interaction. All we needed for these problems is for someone from Ford who knew the issue to place some posts on the forum acknowledging the problem and keeping us up date on the solutions.

 

[Snakebitten]

Yeah, the UNDERutilization of a manufacturer's forum account can't be OVERstated.

Such a shame.
Huge potential, yet unrecognized

 

[powerboatr]

Yeah, the UNDERutilization of a manufacturer's forum account can't be OVERstated.

Such a shame.
Huge potential, yet unrecognized

they helped me 2 times get some grease on a squeaky wheel
my dealer/s took notice when a ford case hit their desk with my name on it..
i bet the rules of engagement for the person monitoring is pretty narrow

such is life it seems lately
sources that actually can help improve products are ignored
that why de contenting of vehicles is wide open race to provide the least for the highest amount
it aint just ford

 

[Old Hat]

Don't forget, they did "like" your posted photos even when no one else would.

 

[tmark]

Their interaction on this forum could have been a great aid to Ford customers, but it was simply a head fake to appear to care.

I had one interaction with Ford via this forum with the "Stop Safely Now" software bug. Nobody I talked to at Ford had any idea what the problem was. And no Ford representative seemed interested in helping, instead they just transferred me to another Ford represtative who had no idea what I was talking about. In the last conversation they said it would be investigated and someone would call back. Of course that never happened.

Ford is like our Federal government. It is too big to manage. The dysfunction inertial is overwhelming.

Been a Ford fan for 60 years. Our first family car was a '55 Fairlane, 3 on the tree. My first car was a '62 Falcon, bought in '72 for $600. I drove company cars for 30 years, so no choice. Since then I've had a '07 F150 XLT, a '12 Explorer Limited, a '15 Lariat Ecoboost, and currently a '21 KR PB. In '25 or '26, I will get rid of it because of buggy crap and will not likely buy another Ford. Very disappointed.

 

[rockfish]

Even harder when the folks who interact with the members are clearly DEI hires. The people I talked to had no idea what I was talking about and no apparent idea about how to escalate the issue to somebody within Ford that had any understanding of the problem. You don't solve problems by extending the warranty.

Do you think that a person hired as a result of DEI would automatically be bad?

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