Truck Delivered with Dirty Undercarriage and Rust

[flatag]

Interesting that TFL Trucks just posted a video of their new Silverado up on a lift. No rust in sight.

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[thebigdu]

Interesting that TFL Trucks just posted a video of their new Silverado up on a lift. No rust in sight.

Haven't watched this one yet, but I just watched Andre's video from last year comparing his then-new Powerboost XLT to their 2020 Raptor and 2004 (?) white F150. Long story short, he was disappointed in the underside of his new truck.

 

[UGADawg96]

Interesting that TFL Trucks just posted a video of their new Silverado up on a lift. No rust in sight.

It is because of Ford's love for orange. Orange Tremors and orange undercarriages.

 

[UGADawg96]

 

[ib_jigged]

Rust shouldn't be that bad direct from Ford. Filth part to me, falls on the dealer. They should have inspected and cleaned prior to delivery.

This is the reason why I go over every vehicle I purchase with a careful eye before I sign any papers!

BTW, mine looked perfect underneath, no rust anywhere when I got it last November.

 

[Eric]

Apologies for the poor quality. This was a new tundra being towed that I was driving behind for a few seconds and I got a full view under there when I was right up to it.
That underside was almost as glossy black as the body. Ford should take notes. I’ve heard of older tundra owners talking about how theirs always arrived cleaned and maybe have been treated at the factory with some special black stuff to keep it looking new

 

[RedundanT]

Google rusty Toyota truck frames. They were rusting through in only a couple years. IF they ARE undercoated then it is because Toyota got tired of lawsuits. American trucks will not have a frame so brittle from rust that you can poke your finger through them in 2 years. If you don't like Ford go but a Toyota.

 

[Ryan091]

The dealer should have cleaned that up before you got it not the factory.
my dealer paints every truck underneath. Before even getting it.

 

[Ryan091]

This is my fourth new Ford truck. None of my former Ford trucks were rusty. My current F150 was as rusty as yours. Unacceptable sloppy work by Ford. The fanboys will tell you rust on your truck is okay.. Ford and the dealer will do nothing. Welcome to the new normal.

Dealer should have cleaned it up and painted it before you took delivery, mine did anyways before I picked it up last week. All of the trucks on the lot had all the bare metal painted also, no rust on any of the trucks I seen last week.

 

[thebigdu]

Dealer should have cleaned it up and painted it before you took delivery, mine did anyways before I picked it up last week. All of the trucks on the lot had all the bare metal painted also, no rust on any of the trucks I seen last week.

Your dealer is better than most, good sir.

 

[Robpm]

I would agree with all of those who said that the dealer should have cleaned the vehicle before you got it transferred to you. That is not Ford's problem but the dealers problem whom you purchased it from. Regarding the rust I have read about it and experienced it. I just purchased my new 22 F150 Lariat, SCREW, EcoBoost, FX4, Max Tow package back in March. Mine was driven as a demo by the dealer so it had close to 4k miles on it. So not much I could complain about. The frame was nice and clean but the axle and some other parts look like what are in your pictures, rusty.

I just had it undercoated. They only seem to do the back half of the truck and they only do the back half of the rear axle as well due to heat build up. The undercoating company said that they would wire brush the rust on the rear axle and only coat the backside of the rear axle. So if they did wire brush it then they only did the backside because the front side is still rusty.

The rust is on Ford and not the dealer because you would not think that these things would rust so fast and be delivered with Rust. Or at least you would think that Ford would put some type of paint or protection on the rear axle and other parts like they do the frame so that they would not rust as they do. I agree that if Toyota, GM and RAM can do that why can't Ford?

Sorry to the poster who seemed to think that the OP's concern was nothing compared to the reality that people are dying in the Ukraine war and making the deal that the OP should not be concerned about something so trivial as how his truck was delivered. People are dying in the world at a rate almost 2 per second https://worldpopulationreview.com/countries/deaths-per-day Each of us on this forum is going to become part of that statistic maybe sooner than later. So if you want to talk about the importance of people dying, and what happens after death, which I do not disagree that it is important, than do so but for the here and now for the OP, he paid good money for his new F150 and you would at least expect that the dealer would have paid attention to detail about how they delivered the OP's truck whether people are dying in the Ukraine or not.

I would like to know what is a good product to deal with the rust under our new trucks, how to remove it and what to coat it with to help it hold up longer. That, in my mind would be a good question to get answers for.

 

[twelpo19]

Sorry to hear of your issue but this is not new. F150 "Rustgate" started in 2021. My KR was a mess, after multiple calls the dealer said they would resolve but decided to do myself as thought would be done better. I disconnected all, sanded and painted.

Essentially the axle was installed unpainted and rusted. They said was surface, I thought poor quality. My vehicle was built 1/21, purchased 3/21, painted with 270 miles.

You are not alone, actually was hoping Ford had fixed by now. Here are pics before and after.

 

[Louis]

Yeah, and I wish the dealer had any info whatsoever, but based on my own tracking of the vehicle, I believe them that this mileage was put on before they took delivery. And Ford's lips are sealed, of course.

Our stories are a MATCH. Except my undercarriage was not that bad. I also drove 2+ hrs to the dealer. My Dealer was amongst the farms in Eastern Ohio. My 11/20 build Lariat truck had 50+ miles on it at delivery. I paid for the truck before it even arrived and the dealer knew it was mine. My dealer also swore the miles were on the truck when they took delivery. I myself painted the rear diff etc. My driver floorboard carpet looked JUST LIKE YOURS. DIRTY!
I would suggest calling Ford and explaining the dis-satisfaction. I would expect nothing in return, but if you don't say anything you will never get anything. It's worth a shot. If you call and need an example of another truck, feel free to get me involved. -Lou

P.S. Hey Ford, How about a little note in our trucks EXPLAINING the extra miles? something like:,

"Ford would like to take a moment and Thank You for your purchase! Your truck may have additional miles on it because of extra quality control testing that occurs from time to time. As a result of this additional testing your vehicle may have been delayed, improved, and/or refined. After this extra testing your vehicle was only released after 2 Ford Technicians agreed it was ready for delivery to your local Ford Dealer. Ford thanks you for your business and trust in us!
- Carl, End of Line Quality Control Technician"

 

[Who are you]

Google rusty Toyota truck frames. They were rusting through in only a couple years. IF they ARE undercoated then it is because Toyota got tired of lawsuits. American trucks will not have a frame so brittle from rust that you can poke your finger through them in 2 years. If you don't like Ford go but a Toyota.

This happened 15-20 years ago. Toyota offered an extra 10 year frame warranty on all Tacomas. The point is Toyota actually cared about the brand image and corrected it.

In the end its a different experience with Ford who just doesn't seem to care about appearances or lowly customers. I couldn't even get Ford to take a complaint with my truck cause the dealer couldn't find the issue.

 

[GeorgeK]

Picked up my new truck on Friday and didn't really have time for a thorough inspection until Saturday afternoon. I'm pretty happy with the overall fit and finish so far; doors are aligned, panels seem straight and tight. I'll post a separate thread with my initial impressions of the truck itself after driving for a week or so. However, I decided to get under the truck and was pretty disappointed with what I found. I was hoping I wouldn't be one of those rust victims, but unfortunately it's actually pretty bad down there. Beyond the rust, the entire undercarriage is filthy. It honestly looks like one or two of the yahoos in Dearborn took this thing offroading during production; there are muddy water splatters everywhere, including well up into the door frames and plastic/rubber bits on the body. This might explain why the truck had 94 miles on it upon arrival at the dealer. It's also possible that it was driven to the dealer for the last leg rather than convoyed...not sure. I'm not sure what my recourse is here, if any, but I feel like any company should be embarrassed about delivering a brand new $70k truck in this condition. The dealer kind of rushed the prep, but they were good guys, so I don't want to knock them for this. The dealer is also almost two hours from my house, so I have no intention of asking them to make it right. Ford should have cleaned this thing up before it left Michigan. Instead, they probably just slapped on whatever remaining parts it needed after sitting for a while and put it on a railcar. I was about to install my Husky wheel well liners on Saturday, and I found probably 3/16" of dirt caked up inside the top lip of the wheel wells. This should not be normal for a brand new vehicle. Again, this may go nowhere other than me venting and paying for a thorough detail including undercarriage, but I figured I would share so others know what to look out for and maybe share their related experiences. Let me know what you all think!

Picked up my new truck on Friday and didn't really have time for a thorough inspection until Saturday afternoon. I'm pretty happy with the overall fit and finish so far; doors are aligned, panels seem straight and tight. I'll post a separate thread with my initial impressions of the truck itself after driving for a week or so. However, I decided to get under the truck and was pretty disappointed with what I found. I was hoping I wouldn't be one of those rust victims, but unfortunately it's actually pretty bad down there. Beyond the rust, the entire undercarriage is filthy. It honestly looks like one or two of the yahoos in Dearborn took this thing offroading during production; there are muddy water splatters everywhere, including well up into the door frames and plastic/rubber bits on the body. This might explain why the truck had 94 miles on it upon arrival at the dealer. It's also possible that it was driven to the dealer for the last leg rather than convoyed...not sure. I'm not sure what my recourse is here, if any, but I feel like any company should be embarrassed about delivering a brand new $70k truck in this condition. The dealer kind of rushed the prep, but they were good guys, so I don't want to knock them for this. The dealer is also almost two hours from my house, so I have no intention of asking them to make it right. Ford should have cleaned this thing up before it left Michigan. Instead, they probably just slapped on whatever remaining parts it needed after sitting for a while and put it on a railcar. I was about to install my Husky wheel well liners on Saturday, and I found probably 3/16" of dirt caked up inside the top lip of the wheel wells. This should not be normal for a brand new vehicle. Again, this may go nowhere other than me venting and paying for a thorough detail including undercarriage, but I figured I would share so others know what to look out for and maybe share their related experiences. Let me know what you all think!

Yeah, and I wish the dealer had any info whatsoever, but based on my own tracking of the vehicle, I believe them that this mileage was put on before they took delivery. And Ford's lips are sealed, of course.

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