New 2024 King Ranch Issues from Granger Ford

[BarryT82]

I haven’t heard back from @Granger Ford, but thanks to Dustin, a general manager from another Ford dealership has offered to try to help me by talking to his Ford reps on my behalf.

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[YabbaDabbaDo]

Barry, can you share what, if any, actions were taken by Ford Motor Company post #9 here from Sept 30?

I'm just trying to understand if they actually do anything...or is it just smoke and mirror perception crap?

Hey there. Could you please send over a message with your VIN and estimated mileage? I would like to take a closer look into your paint concerns to see what I can do to assist!

 

[BarryT82]

Barry, can you share what, if any, actions were taken by Ford Motor Company post #9 here from Sept 30?

I'm just trying to understand if they actually do anything...or is it just smoke and mirror perception crap?

Ford will open a case, but you better be available when they try to call you. If you miss the call they’re not calling you back. If you call them you’ll talk to someone else that’ll tell your rep to call you. I had a scheduled call with the rep yesterday and she never called me.
So far with Ford, I’ve requested a buyback and it was denied.
It’s sad that the dealership hasn’t stepped up to replace the truck. The dealership that the other guy bought his truck from is trying to get his replaced. The manager of that dealership is now also trying to help me.

 

[v8440]

Way to go, Granger!

 

[JJSnell]

Ford will open a case, but you better be available when they try to call you. If you miss the call they’re not calling you back. If you call them you’ll talk to someone else that’ll tell your rep to call you. I had a scheduled call with the rep yesterday and she never called me.
So far with Ford, I’ve requested a buyback and it was denied.
It’s sad that the dealership hasn’t stepped up to replace the truck. The dealership that the other guy bought his truck from is trying to get his replaced. The manager of that dealership is now also trying to help me.

If a buyback is off the table, I would (me personally) entertain the repaint option with an included, extended warranty for paint protection on the car.

 

[NotMyName]

I haven’t heard back from @Granger Ford, but thanks to Dustin, a general manager from another Ford dealership has offered to try to help me by talking to his Ford reps on my behalf.

We all know that true friends often reveal their value during tough times. They offer support, empathy, and help when you need it most, standing by you when things aren’t easy. Those are the friendships that often deepen and last.

This is also true with items….lets take a rope for example. Imagine having a rope in your tool box that’s used to tie things down. Every once in a while it breaks. Fortunately, you can see when it breaks in your rear view mirror, pull over and readjust your load before anything bad happens. Because of the ropes reliability, you’d never throw it in your backpack to go rock climbing.

Granger’s true value in a transaction with the majority of its customers (those purchasing from afar) simply lies in their ability to thoroughly check out the vehicles PRIOR to customers traveling or having their vehicle shipped and communicating with their customers the potential defects/issues. Does anyone think for a second any Granger employee who ordered a vehicle would have been willing to accept a truck in the condition of Barry’s for themselves without any financial relief from the original price? Much less accepted in its current state and said “warranty claim”? Of course the answer is “hell, NO!”

The situation is so bad that a non-affiliated individual to the situation from another dealer is willing to step in and help……THANK YOU, Jon! Jon has nothing to gain. This is a selfless act of kindness manifesting from a customer being wronged by a competing dealership, @Granger Ford, who is unwilling to do what’s right.

We need to all hold each other to a higher standard in order to have a better world. When so called friends find themselves empty, alone and ostracized because of their past actions….its then that they may find the will to change. When companies look to take advantage of their customers and find themselves struggling to stay in business…it then they may find the will to change. We can all be better and should only give our business and friendship to those who value and respect it.

Maybe I’ve misread the entire situation. Maybe @Granger Ford has diligently been working on this situation and where they come up short is communication with Barry. Maybe they are finalizing the details to buy this truck back. If so, I will delete every post I’ve made to this thread and extol their greatness.

 

[BarryT82]

We all know that true friends often reveal their value during tough times. They offer support, empathy, and help when you need it most, standing by you when things aren’t easy. Those are the friendships that often deepen and last.

This is also true with items….lets take a rope for example. Imagine having a rope in your tool box that’s used to tie things down. Every once in a while it breaks. Fortunately, you can see when it breaks in your rear view mirror, pull over and readjust your load before anything bad happens. Because of the ropes reliability, you’d never throw it in your backpack to go rock climbing.

Granger’s true value in a transaction with the majority of its customers (those purchasing from afar) simply lies in their ability to thoroughly check out the vehicles PRIOR to customers traveling or having their vehicle shipped and communicating with their customers the potential defects/issues. Does anyone think for a second any Granger employee who ordered a vehicle would have been willing to accept a truck in the condition of Barry’s for themselves without any financial relief from the original price? Much less accepted in its current state and said “warranty claim”? Of course the answer is “hell, NO!”

The situation is so bad that a non-affiliated individual to the situation from another dealer is willing to step in and help……THANK YOU, Dustin! Dustin has nothing to gain. This is a selfless act of kindness manifesting from a customer be wronged by a competing dealership, @Granger Ford, who is unwilling to do what’s right.

We need to all hold each other to a higher standard in order to have a better world. When so called friends find themselves empty, alone and ostracized because of their past actions….its then that they may find the will to change. When companies look to take advantage of their customers and find themselves struggling to stay in business…it then they may find the will to change. We can all be better and should only give our business and friendship to those who value and respect it.

Maybe I’ve misread the entire situation. Maybe @Granger Ford has diligently been working on this situation and where they come up short is communication with Barry. Maybe they are finalizing the details to buy this truck back. If so, I will delete every post I’ve made to this thread and extol their greatness.

I’m sure that if this truck belonged to a Granger employee it would be getting replaced.
Dustin is the other man dealing with paint issues. Jon is the awesome GM from another dealership that has offered to help me.

 

[v8440]

What's the latest?

 

[BarryT82]

My

What's the latest?

No updates yet.

 

[jhelrey]

Looks like Granger responded on F150Forum regarding this in their 4% below invoice post.

 

[BarryT82]

Looks like Granger responded on F150Forum regarding this in their warranty post.

I responded to it.

 

[v8440]

Link? (I assume different forum?)

 

[BarryT82]

Link? (I assume different forum?)

I’m not sure if this is allowed, so please delete if it’s not.
https://www.f150forum.com/f129/4-be...ers-granger-motors-563142/index4/#post7665297

 

[Natetroknot]

The post from Normahits responding on the other forum is awesome, bravo.

Thanks for posting the link.

 

[Natetroknot]

You’d think if they were really working on ways to change & avoid this happening again they’d start with making sure you didn’t get a “how do you like your truck” robocall from Becky at the front desk and have Chip do the dialing.

Bunch a BS. JFC Granger. Please continue to update us all and keep this thread current OP. I am holding out hope you get the closure you deserve!

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