First time FDRS user - cannot login

[rugedraw]

Wow. What a mission.

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[mtbbodhi]

My only suspicions on why this isn't working, when I try to login to Ford.com on Chrome, the login goes nowhere. On incognito window it lets me login. So maybe FDRS login is going through my Chrome browser?

But when I run the Network Diagnostic check in FDRS it shows FAIL for FDSP and Login Server. So the FDRS servers are down or locking me out for some reason?

 

[rugedraw]

My only suspicions on why this isn't working, when I try to login to Ford.com on Chrome, the login goes nowhere. On incognito window it lets me login. So maybe FDRS login is going through my Chrome browser?

But when I run the Network Diagnostic check in FDRS it shows FAIL for FDSP and Login Server. So the FDRS servers are down or locking me out for some reason?

Did you check the pop-up blocker? I'd turn it off completely. It may not work, but it won't hurt to try at this point.

 

[fordtruckman2003]

Are you using a VPN or DNS filter on your internet?

 

[mtbbodhi]

Did you check the pop-up blocker? I'd turn it off completely. It may not work, but it won't hurt to try at this point.

Just turned off ad-blocker. No luck.

 

[rugedraw]

Just turned off ad-blocker. No luck.

Well, damn. I would call support to at least document this to see if they can get you another license without you paying for it should you not be able to get it to work.

 

[mtbbodhi]

Are you using a VPN or DNS filter on your internet?

No I turned my VPN off and no DNS filter.

 

[fordtruckman2003]

As long as FDRS is showing things blocked you won't be able to login. Doesn't make much sense to be blocked unless something on your PC or internet is blocking it.

 

[jdh_]

Suggest you try clearing cache and cookies and repeat the whole login steps

• Clear cache and cookies:
  • Open Chrome settings.
  • Go to "Privacy and security" > "Clear browsing data".
  • Select "Cookies and other site data" and "Cached images and files".
  • Choose a time range to clear (usually "All time") and click "Clear data".

 

[Snakebitten]

Is this something new? I don't recall loging in with the ETIS before. ?

You knew better.

 

[Snakebitten]

I personally think you need to solve the issue with your default browser logging into Ford.com first.

FDRS appears to piggyback off that scenario.

 

[Paul Neubauer]

What browser do y'all use? I use Microsoft Edge and it seems to play along nice.

 

[mtbbodhi]

I personally think you need to solve the issue with your default browser logging into Ford.com first.

FDRS appears to piggyback off that scenario.

I just tried the wife’s computer. Installed FDRS, transferred license. No login issues on Chrome. Same exact outcome. Keep getting the “HTTP 500 website cannot display page” error when trying to login to FDRS.

 

[mtbbodhi]

What browser do y'all use? I use Microsoft Edge and it seems to play along nice.

I completely uninstalled Chrome and tried everything with Edge browser. Same outcome.

 

[Paul Neubauer]

I just tried the wife’s computer. Installed FDRS, transferred license. No login issues on Chrome. Same exact outcome. Keep getting the “HTTP 500 website cannot display page” error when trying to login to FDRS.

I just close that window and then hit log in again. Sometimes it takes a couple times.

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