4.2.4 Sync crashes and audio issues

[Grymtyrant]

Came to report here that I am having the same issue with the camera. This is after ford had my truck for 3 days to do software updates. Took truck in for 2 days for this issue, they said the fixed it. Not sure what they did, if anything, because the issue was still the same after I picked it up. So I just may end up doing the factory reset of sync 4 as others have suggested.

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[goatdriver]

How do you tell which update number you’re on??

 

[Tomatoboy]

So, weirdly, the reset didn’t work, I still had audio glitches…but putting it into night mode seems to have resolved it, at least for the moment. I’ll continue to monitor it.

I will note that performing both these steps has mostly resolved the issue for weeks now. I’ve had a few freeze ups still, but no more issues with the backup cam.

 

[BruiserNL]

this last update, is AWFUL and very disappointing.

• when making a call, it starts out normal, then sync disconnects the phone. The call is still going on my phone, but NOT coming thru SYNC. i have to hang up and do it 1 or 2 more times before it works.
• I cannot connect to android auto once vehicle is in motion
• The clock display moved from top center of screen to top left of screen (for no apparent reason) which is now hidden behind my phone on its mount)?
• among other annoying issues

Ford... leave stuff ALONE, it was fine before!!! lol

I have the exact same issue. Have you ever found a fix?

Thanks

 

[CaptainAmericaRob]

I have the exact same issue. Have you ever found a fix?

Thanks

not yet, i've contacted some engineers in OTA ... so we will see.

 

[bfc77usa]

So, it looks like what worked is:
1) A full Sync factory reset, including deleting the vehicle from your phone(s), plus
2) Running in night/dark mode (auto is default), plus
3) Running with rear camera delay OFF (default).

I have not experienced any glitches with this combination so far. A Sync reset alone improved the issue, but I was still getting brief stutters when the camera was manually activated until I added #2-3. I would be curious to hear if anybody isn’t having said issues after a reset without being in dark mode or with the camera delay still on, in case those are coincidental.

The good news is this sounds like a fairly simple bug for Ford to fix, my speculation is that some audio or graphics task is getting bugged out when the camera activates, presumably because the camera display is expecting real time task access (hopefully they have the camera as a very high priority task since um…delays could be dangerous) and something is hanging up. The bad news is Ford’s somewhat haphazard update schedule and poor release notes might make it hard to tell when it’s been fixed.

Ford, if you’re listening, give us an easier way to report bugs (wasn’t one update talking about voice bug reports?), error logging we can actually see on the vehicle so we know when an error is being reported to you via connected services, AND DETAILED RELEASE NOTES. Your “think of this update as the one that opens the door for all the other updates” explanations are useless. Give us release note detailed enough they tell us a specific bug was fixed.

I did change night/dark mode setting in both Carplay and Sync. Rear camera delay was already off. I did not reset Sync 4. A quick 30 minute test drive and I was able to keep a call going the entire time. Prior to this anytime the camera came on automatically or via a button the call would go to the phone and would be lost by Sync/Carplay. Hope this holds as it's been an annoyance for quite some time.

 

[Tomatoboy]

I did change night/dark mode setting in both Carplay and Sync. Rear camera delay was already off. I did not reset Sync 4. A quick 30 minute test drive and I was able to keep a call going the entire time. Prior to this anytime the camera came on automatically or via a button the call would go to the phone and would be lost by Sync/Carplay. Hope this holds as it's been an annoyance for quite some time.

Mine is way better but not resolved. So there’s a delay when the camera is requested by selecting reverse or with the camera button, and there’s still periodic slowness issues on startup with occasional freezes, but the frequency is much lower.

 

[AverageGuy]

I have a this problem constantly. I will play Pandora usually and the audio will just somehow stop. Then sync will freeze. I have a 23 f-150 Ecoboost 3.5 with sync. I checked the app and it says I have software version ECG-242.4.10, last updated Sep 5 2024.

I routinely have to reset sync on every drive at least once using the steering wheel buttons.

It'd be nice to have some stable software.

 

[fordtruckman2003]

I have a this problem constantly. I will play Pandora usually and the audio will just somehow stop. Then sync will freeze. I have a 23 f-150 Ecoboost 3.5 with sync. I checked the app and it says I have software version ECG-242.4.10, last updated Sep 5 2024.

I routinely have to reset sync on every drive at least once using the steering wheel buttons.

It'd be nice to have some stable software.

iPhone or Android?
A few posts recently about iPhone issues.

The old generation software was more stable being run in dark mode 24/7. I don't think anyone ever figured that out, but for whatever reason it fixed issues for people.

 

[AverageGuy]

iPhone or Android?
A few posts recently about iPhone issues.

The old generation software was more stable being run in dark mode 24/7. I don't think anyone ever figured that out, but for whatever reason it fixed issues for people.

I'm not sure if that fix only works for iPhone users. I'm on Android Auto. I can try dark mode, but that would be weird if it does fix it. Nonetheless, I'll try.

 

[Snakebitten]

Night mode being more "stable" is not anecdotal. It's been reported as solving issues many times on the forum.
A software developer could probably explain how that might be possible?

 

[fordtruckman2003]

A software developer could probably explain how that might be possible?

Probably a preference for dark mode so they only tested that version. I know I prefer it.

I'm not sure if that fix only works for iPhone users. I'm on Android Auto. I can try dark mode, but that would be weird if it does fix it. Nonetheless, I'll try.

Referring to dark mode on sync itself, not your phone.

 

[Snakebitten]

Otherwise know as Night Mode.

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