2022 F150 Powerboost DEAD

[vaeyedoc]

I have a 2022 F150 Platinum Powerboost with just under 43,000 miles. I have owned for 31 months. On a 764 mile roadtrip. At mile 620, got High Voltage Battery Warning and to pull over and stop as soon as possible. Pulled into hotel parking lot (just in case) and shut off truck. Would not restart. Towed to a Ford dealership nearby. They have had it for the last 3 weeks. First two “fixes” did not fix it. Told today that Ford engineers are telling them to replace entire High Voltage Battery Harness. So, I am 620 miles from my truck and they can’t seem to get it running….

The dealership has been fantastic! They are nice and communicative throughout the process.

The rub: They say it is an out of warranty repair and so fare in for over$4,000. I opened a case with Ford and at first they were very receptive to understanding what was wrong. But they have not communicated with me in over two weeks. Frustrating……

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[scott011422]

i would want clarification on why exactly its not covered. I believe Fords factory warranty is 8years on all hybrid components. I'm sure there is a mile limit on there but I cant believe its 8 years 40k.

 

[vaeyedoc]

i would want clarification on why exactly its not covered. I believe Fords factory warranty is 8years on all hybrid components. I'm sure there is a mile limit on there but I cant believe its 8 years 40k.

That is why I opened a case…I hope they see it that way as well.

 

[Hans Moleman]

i would want clarification on why exactly its not covered. I believe Fords factory warranty is 8years on all hybrid components. I'm sure there is a mile limit on there but I cant believe its 8 years 40k.

HV components should be covered 8yrs / 100k miles

 

[MLH]

Ford Motor Company offers warranty coverage for components unique to hybrid and electric vehicles, including the high voltage battery, found to be defective in factory-supplied materials or workmanship. This coverage lasts for 8 years or 100,000 miles from the Warranty Start Date, whichever occurs first”

 

[Gros Ventre]

Ford Motor Company offers warranty coverage for components unique to hybrid and electric vehicles, including the high voltage battery, found to be defective in factory-supplied materials or workmanship. This coverage lasts for 8 years or 100,000 miles from the Warranty Start Date, whichever occurs first”

What he said... !! I believe they're hoping you'll believe them on the warranty issue.

 

[Matt-PB150]

I just went through something similar.
After a month, Ford engineers had my dealer replace the hybrid battery.. They did many hours of troubleshooting and updated all modules.

They did not replace any harnesses, but all were checked. (Your issue may be different)
The entire repair was covered under warranty since the battery was replaced..

Here is a link to my story.. Hope yours works out as well as mine.
https://www.f150gen14.com/forum/threads/powertrain-malfunction-reduced-power.29946/

 

[Snakebitten]

What I find most frustrating about stories like this is that while entering into the 5th year of production, there should be less headscratching at both the dealership/factory service level, as well as the manufacturer/field engineer level.

I know it's common to see the Powerboost as some kind of extraordinarily complex machine, but there's nothing about the Powerboost that is exotic engineering. Ford has been building Hybrid vehicles for decades!

I am willing to cut some slack for the necessary learning curve when a new Hybrid platform is first introduced. It's all new software. New components. New Architecture. But at this point there has to be an acquired knowledge base. 100's of thousands have been built. Every possible issue has arisen. Ford's knowledge database far exceeds what gets reported here.

3 weeks of "maybe it's this", or try that......

I guarantee you that there were accompanying codes. And pinpoint procedures for most, if not all of them. And if this comes down to Ford wanting to avoid replacing the ~$2000 (retail) battery pack, then shame on them.

Just fix the truck.
And even if it's narrowed down to one of 2 or 3 things? Then start throwing those parts at it and stop being stingy about it.

Oh, and finally, ANYTHING even slightly related to High Voltage components better not get caught up into warranty fodder. 8/100K isn't a gray area.

 

[FaaWrenchBndr]

What I find most frustrating about stories like this is that while entering into the 5th year of production, there should be less headscratching at both the dealership/factory service level, as well as the manufacturer/field engineer level.

I know it's common to see the Powerboost as some kind of extraordinarily complex machine, but there's nothing about the Powerboost that is exotic engineering. Ford has been building Hybrid vehicles for decades!

I am willing to cut some slack for the necessary learning curve when a new Hybrid platform is first introduced. It's all new software. New components. New Architecture. But at this point there has to be an acquired knowledge base. 100's of thousands have been built. Every possible issue has arisen. Ford's knowledge database far exceeds what gets reported here.

3 weeks of "maybe it's this", or try that......

I guarantee you that there were accompanying codes. And pinpoint procedures for most, if not all of them. And if this comes down to Ford wanting to avoid replacing the ~$2000 (retail) battery pack, then shame on them.

Just fix the truck.
And even if it's narrowed down to one of 2 or 3 things? Then start throwing those parts at it and stop being stingy about it.

Oh, and finally, ANYTHING even slightly related to High Voltage components better not get caught up into warranty fodder. 8/100K isn't a gray area.

Yes, and incidents like this erodes the trust in the systems and technology

 

[vaeyedoc]

What I find most frustrating about stories like this is that while entering into the 5th year of production, there should be less headscratching at both the dealership/factory service level, as well as the manufacturer/field engineer level.

I know it's common to see the Powerboost as some kind of extraordinarily complex machine, but there's nothing about the Powerboost that is exotic engineering. Ford has been building Hybrid vehicles for decades!

I am willing to cut some slack for the necessary learning curve when a new Hybrid platform is first introduced. It's all new software. New components. New Architecture. But at this point there has to be an acquired knowledge base. 100's of thousands have been built. Every possible issue has arisen. Ford's knowledge database far exceeds what gets reported here.

3 weeks of "maybe it's this", or try that......

I guarantee you that there were accompanying codes. And pinpoint procedures for most, if not all of them. And if this comes down to Ford wanting to avoid replacing the ~$2000 (retail) battery pack, then shame on them.

Just fix the truck.
And even if it's narrowed down to one of 2 or 3 things? Then start throwing those parts at it and stop being stingy about it.

Oh, and finally, ANYTHING even slightly related to High Voltage components better not get caught up into warranty fodder. 8/100K isn't a gray area.

Yes codes galore….but each “fix” doesn’t fix and clear the codes.

 

[HammaMan]

Typical dealer nonsense. No reason for these techs to be THIS bad. Replace the HV cables? Seriously? Surprised they didn't try swapping out seat components, replacing the hood, trying to sell you tires or change the brakes, you know, just to be sure.

 

[ks54703]

What I find most frustrating about stories like this is that while entering into the 5th year of production, there should be less headscratching at both the dealership/factory service level, as well as the manufacturer/field engineer level.

I know it's common to see the Powerboost as some kind of extraordinarily complex machine, but there's nothing about the Powerboost that is exotic engineering. Ford has been building Hybrid vehicles for decades!

I am willing to cut some slack for the necessary learning curve when a new Hybrid platform is first introduced. It's all new software. New components. New Architecture. But at this point there has to be an acquired knowledge base. 100's of thousands have been built. Every possible issue has arisen. Ford's knowledge database far exceeds what gets reported here.

3 weeks of "maybe it's this", or try that......

I guarantee you that there were accompanying codes. And pinpoint procedures for most, if not all of them. And if this comes down to Ford wanting to avoid replacing the ~$2000 (retail) battery pack, then shame on them.

Just fix the truck.
And even if it's narrowed down to one of 2 or 3 things? Then start throwing those parts at it and stop being stingy about it.

Oh, and finally, ANYTHING even slightly related to High Voltage components better not get caught up into warranty fodder. 8/100K isn't a gray area.

Your first statement is why my 21 XLT 302a PB went back to the dealership and now drive a 22 XLT 302a 2.7EB payload package truck. Said it right off the bat can YOUR local Dealership fix a PB vehicle in a timely manner. Took the hit at a good time as used vehicles were in demand and new vehicles prices had not to start to escalate and only lost a few of deleted things AKA 22 has no stop start no temp dial heat settings and the 22 has those nasty incandescent license plate bulbs the rest is pretty much the same.

The 21 PB was one heck of a truck but when the local service departments are awe struck when working on one it is time to move on especially if it is your one and only main vehicle.

 

[vaeyedoc]

This isn’t my “home” dealership so not sure what they would have done with it. It is amazing that Ford touts all dealerships have trained/certified technicians and the vehicles have all this diagnostic capability yet they and Ford engineers can’t seem to fix it.

 

[gpbst3]

Ford Motor Company offers warranty coverage for components unique to hybrid and electric vehicles, including the high voltage battery, found to be defective in factory-supplied materials or workmanship. This coverage lasts for 8 years or 100,000 miles from the Warranty Start Date, whichever occurs first”

FORD- well since the HV wiring harness also has a turn signal wire attached it does not fall under the EV portion of the warranty. (Sarcasm)

 

[vaeyedoc]

I will say that originally they thought it was DC converter and that is what they said is not warranty. I am hoping that now that they have gone into the HVB harness stuff, they will change their tune.

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