'24 Powerboost catastrophic turbo failure at 1200kms

[Jimi]

New to the forums and to owning a Ford. Driven too many to count fleet Fords and had really liked the newer ones. I have had my Powerboost Lariat two weeks less a day and about 1200kms (750mi) when parts of a turbo decided they would be more comfortable throughout the engine.

This happened on a Friday a hour before service closed at the nearest dealer, Ford roadside was pretty awesome getting the truck to the dealer, though the tow company took 2 1/2 hrs to get to me. Truck sat until this past Monday when I received notification that it was in the service bay.

Few hours later I got a call they were part way through diagnoses and things were grim. I went in after work to talk to the service tech and he had just sent over a bunch of pictures and the break down to Ford Canada. They didn't mince words and started off with, this needs to be a complete engine and turbo replacement. The only time they had seen something similar was a plugged or blocked oil journal. They were of the mindset that the engineers will be wanting to dissect the engine.

After talking with them I called Ford customer relations and did get someone who seemed to genuinely care. I asked about a loaner or rental vehicle, I had already missed some truly important to me events and had pushed off other things at this point. I was told no loaner is available and a rental may or may not be covered after the engineers decide what avenue they wish to pursue. If I rented something before this, I could very well be on my own and couldn't be given a deadline on when the engineers would make a call.

I'm devastated at this point, this was my mid life crisis, treat myself vehicle. I traded in a rock solid and reliable '19 Honda Civic Touring to get a Ford which promptly grenades itself and then I have to turn around and pay to rent a(nother) F-150 while paying for the one in the shop that's unusable. I am defeated. Is this what owning a Ford is?

Sorry you're going through this, and good luck. Please keep us posted.

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[BonusNachos]

@Ford Motor Company , can you assist?

They direct messaged me here, saying this isn't something they want me to experience, however since I am posting internationally I should contact Ford Canada. Gave me their socials and a phone number which I had already called.

My original post highlighted the response I had already gotten there.

 

[BonusNachos]

Sorry you're going through this, and good luck. Please keep us posted.

This morning netted me a call from the service advisor at the dealership. They dug further through the gas engine side of the drive train and continue to find metal.

They are currently trying to find out the lead times on... I kid you not, every last piece that the air from the turbos would have touched. Seemed kind of spooked that this could be the tip of a larger problem.

They confirmed that there are no loaners available because they are booked out weeks in advance. If they could make it work they would.

From my original phone call, my customer relations contact *should* be contacting me at some point today. I still am paying for a rental.

 

[randc42460]

Failures happen. They happen to Fords, Hondas, Porsches, etc. This is not a lemon law situation.

 

[adyaro77]

This morning netted me a call from the service advisor at the dealership. They dug further through the gas engine side of the drive train and continue to find metal.

They are currently trying to find out the lead times on... I kid you not, every last piece that the air from the turbos would have touched. Seemed kind of spooked that this could be the tip of a larger problem.

They confirmed that there are no loaners available because they are booked out weeks in advance. If they could make it work they would.

From my original phone call, my customer relations contact *should* be contacting me at some point today. I still am paying for a rental.

The fact that you are paying for a rental is asinine.

 

[Mt.F150..]

This morning netted me a call from the service advisor at the dealership. They dug further through the gas engine side of the drive train and continue to find metal.

They are currently trying to find out the lead times on... I kid you not, every last piece that the air from the turbos would have touched. Seemed kind of spooked that this could be the tip of a larger problem.

They confirmed that there are no loaners available because they are booked out weeks in advance. If they could make it work they would.

From my original phone call, my customer relations contact *should* be contacting me at some point today. I still am paying for a rental

Sounds like you'll be getting a mew motor and I'm sure ford will reimburse you for the rental

 

[Captain Dirty Beard]

I'm sure ford will reimburse you for the rental

I'd want that in writing for sure

 

[BonusNachos]

A couple phone calls back and forth. I am left wildly unhappy and heart broken that the customer relations agent is put in this situation. I think this might be the last update for the foreseeable future while I explore my options.

 

[Pelican]

I am truly sorry to hear your ford experience is not living up to what you, and frankly all ford owners deserve. I have been driving Ford's since I was 16. Aside from the recalls and 3 warranty claims, my 21 has been good to me and is very reliable. Every ford I have owned has been driven over 150k miles. 1 of them went beyond 200k and 1 beyond 350k (more if the odometer had not quit working).

What you're going thru is a big setback and ford needs to step up. I am sure once they verify what's going on, they will.

 

[wayfarer556]

A couple phone calls back and forth. I am left wildly unhappy and heart broken that the customer relations agent is put in this situation. I think this might be the last update for the foreseeable future while I explore my options.

My least favorite part of owning a Ford is the dealership experience if something goes wrong. I really hate how much cost cutting has been done with regards to vehicle maintenance and warranty reimbursements. It's like you gotta hound them and become a giant asshole to get them to commit to anything in writing, and they desperately hope you go away and just say "thank you" when they give you the cheapest possible non-solution.

My advice....become the asshole. The squeaky wheel that wont shut up. Get the dealer management involved in emails and calls all the way up to the GM. Keep calling Ford corporate. Post on multiple social media accounts including Twitter and Facebook...and on FB join the most popular F-150 groups and post there. Tag the dealer if you can.
Maybe even find a lawyer who can at least help you write a strongly worded letter. Make it so they cannot go a day without hearing from you and make it clear you're not going away until you are made whole. It's the only language these dealerships understand.

 

[SEPA F150]

New to the forums and to owning a Ford. Driven too many to count fleet Fords and had really liked the newer ones. I have had my Powerboost Lariat two weeks less a day and about 1200kms (750mi) when parts of a turbo decided they would be more comfortable throughout the engine.

This happened on a Friday a hour before service closed at the nearest dealer, Ford roadside was pretty awesome getting the truck to the dealer, though the tow company took 2 1/2 hrs to get to me. Truck sat until this past Monday when I received notification that it was in the service bay.

Few hours later I got a call they were part way through diagnoses and things were grim. I went in after work to talk to the service tech and he had just sent over a bunch of pictures and the break down to Ford Canada. They didn't mince words and started off with, this needs to be a complete engine and turbo replacement. The only time they had seen something similar was a plugged or blocked oil journal. They were of the mindset that the engineers will be wanting to dissect the engine.

After talking with them I called Ford customer relations and did get someone who seemed to genuinely care. I asked about a loaner or rental vehicle, I had already missed some truly important to me events and had pushed off other things at this point. I was told no loaner is available and a rental may or may not be covered after the engineers decide what avenue they wish to pursue. If I rented something before this, I could very well be on my own and couldn't be given a deadline on when the engineers would make a call.

I'm devastated at this point, this was my mid life crisis, treat myself vehicle. I traded in a rock solid and reliable '19 Honda Civic Touring to get a Ford which promptly grenades itself and then I have to turn around and pay to rent a(nother) F-150 while paying for the one in the shop that's unusable. I am defeated. Is this what owning a Ford is?

That sucks! I feel for you. Not to hijack your post but I just experienced a similar issue.

Got a 24 Powerboost on Memorial day. at 1024 miles later I started have a misfire that turned into multiple cylinder misfires. Dropped it off at the dealer on Sat July 13. Now 13 days later they still have not been able to diagnose the problem.

Now, no truck and no loaner. Something is def wrong with QA or even the 24 engines.

 

[SomebodyInGNV]

... They confirmed that there are no loaners available because they are booked out weeks in advance. If they could make it work they would. ...

As long as the service department is giving the repair the appropriate level of attention, it seems to me that it's Ford's responsibility to provide alternate transportation, not the dealer. But that's not getting you anything, either. At a minimum, rental through Ford would result in a discount off retail rates.

 

[Captain Dirty Beard]

At the end of the day, the dealerships are privately owned companies. They are just a middleman parasite that feeds off of the host.

In reality, the entire dealership experience isn't even necessary, and in fact is just a burden to manufacturers and consumers. Dealership owners spend mountains of money to ensure that laws get passed and stay current, preventing manufacturers from selling directly to consumers.

Tesla has sort of figured a way around this- and have "delivery centers" which also have service centers attached to them.

Service centers at traditional dealerships are profitable, but mostly the dealership exists to sell you a new vehicle, not to take care of problems that arise later.

 

[HammaMan]

Service centers at traditional dealerships are profitable, but mostly the dealership exists to sell you a new vehicle, not to take care of problems that arise later.

2nd most of the post. However the last part here, I had a sales manager swear to me that they "don't make any money selling vehicles, we make all of our money with the service department and with you being an hour away you won't service the vehicle here"
My reply was simple
"If your service department is really that good, I'll bring the 2 fords I already own to you for service, my typical opinion of just about every service department is that they're run by a bunch of morons and if it's something I can fix myself for not much money, it won't be going in"
He made zero attempt to even sell me on the quality of their service.
Like none, didn't try and defend it / sell it. The head sales manager.
This was the guy from my buying story who "doesn't deal in bullshit" -- his lack of defending his service department was probably the most honest part of the conversation.

 

[Captain Dirty Beard]

"don't make any money selling vehicles,

I know for a fact that this is malarky. I have two close friends, one is the GM of sales at a Mercedes dealership here, his brother is a Finance manager at anther local Benz dealership. These guys make VERY good money. The sales dept. always wants to make consumers feel like they are bending over backwards and making no profit and boo hoo. The fleet accounts they have with the Sprinter vans alone make the dealership owners very wealthy. They jack up the price of a G Wagon 30k over sticker, and people buy them like they are using other peoples money.

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