Request VIN Lookup Thread

[Snakebitten]

Rugedraw, take a break.

Man am I glad to hear you and family are safe. Fire is a heartless force that usually shows no mercy. Especially to those sleeping. ?
You folks are so fortunate. Wow.

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[imarun]

Test

I see they updated just about every module that needed to be updated on your truck. When they went to run the Bluecruise config config program to activate it, it failed saying that your APIM was not at the right software. However, FDRS does not show any APIM updates pending, so that is strange. Your sync version is now at 21359 which is the very latest version. They have not touched your truck in a week. My guess is they opened a case with Ford engineering and are waiting for them to proceed, but I cannot confirm that is the case. They are genuinely having issues activating BC on your truck. Strange as this new BC campaign they came out with seems to have a high success rate.

Thanks for looking it up. Yes, they said that they did open a case with Ford engineering about two weeks ago. However, they were not able to make any progress with their help. Still they had the issue. About two weeks ago, I did get a message on my FordPass app that BlueCruise has been activated on my truck. I though that was done and then they said that they are still stuck on one Module to be updated. I am thinking of getting the truck back from them in case they can't make any progress. Take care of your family and yourself!

 

[rugedraw]

Thanks for taking the time. I am hoping that all goes well tomorrow updating the new guys truck. (Post 3700 & 3701)

Praying for you and your family and also I will take your advice, the scooter stays on the porch indefinitely but I am going to never leave it plugged in at night again.

My truck hasn't been updated since sept 2022, no clue whats going on.
VIN: 1FTEW1EP4NFB65215

Yea, don't. This:

Turned this:

Into this:

Whatever the fire didn't destroy, the toxic smoke did. My sister's dog died from the toxic smoke. 3 fire trucks, 5 ambulances, 15 police cars, a helicopter and my mom's house destroyed. The entire house needs to be gutted and rebuilt. Fire departments for Miami Dare and Broward County are using our case to start a campaign to raise awareness for the issue. It's apparently somewhat common. Batteries exploded one by one spreading chemical fires in every direction. Pictures do it no justice.

Anyway, your truck is talking to the mothership just fine. I don't have a good reason as to why you haven't gotten an updates in so long. Your Sync is 22082 which is very 1.5 years old yet FDRS does not show and APIM updates pending for your truck. I think it is because your truck is an XL and doesn't have all the fancy features that require updates, but I cant say that with confidence. I see you're in Florida. If you're close to Miami, I can plug your truck in to FDRS and run a network scan to see if it pulls any updates from the servers that way.

Rugedraw, take a break.

Man am I glad to hear you and family are safe. Fire is a heartless force that usually shows no mercy. Especially to those sleeping. ?
You folks are so fortunate. Wow.

Nah. Tbh, I can use the distraction. My brain is mush from the past few days. It's refreshing to not think about the mess of shit I've been dealing with and will be dealing with for months to come.

With that said: I am WELL aware of how lucky we are to still be here. It got really bad fast. I'm surprised we still have a home to rebuild. It's surreal. I still can't believe it.

 

[rugedraw]

Test


Thanks for looking it up. Yes, they said that they did open a case with Ford engineering about two weeks ago. However, they were not able to make any progress with their help. Still they had the issue. About two weeks ago, I did get a message on my FordPass app that BlueCruise has been activated on my truck. I though that was done and then they said that they are still stuck on one Module to be updated. I am thinking of getting the truck back from them in case they can't make any progress. Take care of your family and yourself!

Oh hell nah. I bet any kind of money your BC is working. Tell them to go try it on the nearest highway. Same thing happened to @lawduck1 and his truck's BC is on and popping.

 

[lawduck1]

Yea, don't. This:

Turned this:

Into this:

Whatever the fire didn't destroy, the toxic smoke did. My sister's dog died from the toxic smoke. 3 fire trucks, 5 ambulances, 15 police cars, a helicopter and my mom's house destroyed. The entire house needs to be gutted and rebuilt. Fire departments for Miami Dare and Broward County are using our case to start a campaign to raise awareness for the issue. It's apparently somewhat common. Batteries exploded one by one spreading chemical fires in every direction. Pictures do it no justice.

Anyway, your truck is talking to the mothership just fine. I don't have a good reason as to why you haven't gotten an updates in so long. Your Sync is 22082 which is very 1.5 years old yet FDRS does not show and APIM updates pending for your truck. I think it is because your truck is an XL and doesn't have all the fancy features that require updates, but I cant say that with confidence. I see you're in Florida. If you're close to Miami, I can plug your truck in to FDRS and run a network scan to see if it pulls any updates from the servers that way.



Nah. Tbh, I can use the distraction. My brain is mush from the past few days. It's refreshing to not think about the mess of shit I've been dealing with and will be dealing with for months to come.

With that said: I am WELL aware of how lucky we are to still be here. It got really bad fast. I'm surprised we still have a home to rebuild. It's surreal. I still can't believe it.

Take care of yourself. We went through this a few Christmases ago when my in-laws caught our kitchen on fire with most of us in bed. The insurance, restoration, and rebuilding process can be a bear, but at the end of the day it is just about “things.” Glad to hear the people were all okay. It’s a good lesson to everyone—check your smoke alarms. They saved our lives.

 

[HammaMan]

Into this:

Whatever the fire didn't destroy, the toxic smoke did. My sister's dog died from the toxic smoke. 3 fire trucks, 5 ambulances, 15 police cars, a helicopter and my mom's house destroyed. The entire house needs to be gutted and rebuilt. Fire departments for Miami Dare and Broward County are using our case to start a campaign to raise awareness for the issue. It's apparently somewhat common. Batteries exploded one by one spreading chemical fires in every direction. Pictures do it no justice.

Wow, sorry to hear about the loss of the pup. Glad to hear everyone made it out. E-bike / scooter battery fires are pretty nasty due to their size. Personally the only large batteries I allow to be indoors are LFP (LiFePO4)(Lithium Iron Phosphate). Do you know the specifics of the battery / charger or was it someone else's?

Fires are horrible experiences and wish you the best. They're a pain to deal with and you're never completely made whole again, even with insurance. You've still got your family and that's what truly matters. Anything you need, let us know.

 

[rugedraw]

Do you know the specifics of the battery / charger or was it someone else's?

Not sure. It was my sister's and I doubt she knows.

 

[imarun]

Oh hell nah. I bet any kind of money your BC is working. Tell them to go try it on the nearest highway. Same thing happened to @lawduck1 and his truck's BC is on and popping.

They are saying that my truck is not drivable and are not willing to return it. I will go there tomorrow morning to see what is going on. At least they should give me a replacement truck for the time being.

 

[fordtruckman2003]

They are saying that my truck is not drivable and are not willing to return it. I will go there tomorrow morning to see what is going on. At least they should give me a replacement truck for the time being.

Any normal software update process won't leave truck unable to drive. Curious now how they broke it. Let us know what they say.

 

[imarun]

Any normal software update process won't leave truck unable to drive. Curious now how they broke it. Let us know what they say.

I suspect that they are lying about it. I will go there physically to see what is going on. May be they are scared to release it yet due to liability issues in case something is not right.

 

[fordtruckman2003]

Who knows, if Ford told them to start pulling parts and replacing them then you might be stuck waiting until it is reassembled.

 

[imarun]

Who knows, if Ford told them to start pulling parts and replacing them then you might be stuck waiting until it is reassembled.

It is quite possible.

 

[jon_no_h]

Hello- I came across this thread as I’m not getting any help from the dealership, or sync support. The delearship even justifies charging me for diagnostic and not fixing my issue. I’ve had my Gen 3 Raptor since October 2021 and haven’t had an update since I purchased it.

Took it in for APIM so I could start receiving updates and was told “there’s no pending updates”….by two separate delearship a.

here’s the vin: 1FTFW1RG1MFC97734

thanks for any help!

 

[Kanuck]

@rugedraw ... When you have a moment...my IPMA has a DTC which I could not see what the fault is. Would you be able to see what the error is?

 

[rugedraw]

Hello- I came across this thread as I’m not getting any help from the dealership, or sync support. The delearship even justifies charging me for diagnostic and not fixing my issue. I’ve had my Gen 3 Raptor since October 2021 and haven’t had an update since I purchased it.

Took it in for APIM so I could start receiving updates and was told “there’s no pending updates”….by two separate delearship a.

here’s the vin: 1FTFW1RG1MFC97734

thanks for any help!

Your case is an interesting one. You are correct......your truck has never received an OTA update, but your truck has a build date of 10/21 (job #2 production run) and you are on Sync 21223 which is software past the point of where these trucks are known to get stuck not getting updates. On 3/23/2023 and yesterday, someone hooked up your truck to Ford's diagnostic software and could seen the list of module updates available for your truck below:

Most of those updates are not very important(except maybe the PCM), but that last update for the GWM should trigger other updates to pop op on that list that would progress your truck through the process needed to get fully updated. The problem you are facing is that Ford does not pay dealers to perform module updates, and you truck would need hours upon hours worth of updates to be fully updated. The software I use only shows up to a certain amount of history on the truck, so it is possible you have been sent updates in the past but they failed to install for one reason or another. Everything indicates that your Ford is communicating with Ford's servers just fine. Tbh, I am stumped as to why you haven't gotten any updates.

The good news is, should you want to update your truck yourself, it will be a very straight forward process since your truck was built with software newer than the broken software that requires a more intricate process to get past.

@rugedraw ... When you have a moment...my IPMA has a DTC which I could not see what the fault is. Would you be able to see what the error is?

Very clean DTC history on your truck. These are the only codes recorded in the past 60 days:

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