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Request VIN Lookup Thread

QC_F150_PB

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Can someone have a look at my 2021?

It’s been at the dealership at least 2-3 times to have the OTA updates finally working, however BlueCruise is not showing and Ford told me my only option was to wait, without knowing for how long…

1FTFW1ED2MFB04938

Thanks.
 

rugedraw

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can i get a lookup on my 21?

1FTFW1E51MFA80737

thank you.
Your truck is on Sync 20301 which is bad software known to break the OTA process. Your truck has not recorded a successful OTA in 2.5 years. You need to schedule an appt with your dealer and tell them your truck has not gotten an update at that time and your APIM needs to be checked out and manually updated. Refer to Ford TSB 22-2404 for APIMs that do not update. Without dealer intervention, your truck will never get an update.

Can someone have a look at my 2021?

It’s been at the dealership at least 2-3 times to have the OTA updates finally working, however BlueCruise is not showing and Ford told me my only option was to wait, without knowing for how long…

1FTFW1ED2MFB04938

Thanks.
Your OTA history is extensive and you seem to be almost fully up to date. Vehicle history shows an proper APIM replacement a few months ago and a lot of modules updated by a dealer, and many updates OTA as well.

Whoever at Ford told you that you "have to wait" for Bluecruise is an idiot. You're going to be waiting for a long time. Your truck does not have Bluecruise enabled because your truck does not have Bluecruise.
 

KSUcat

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Sorry to have to welcome you to the group with bad news, but your truck is on Sync 20301 which is old bad software known to break the OTA process. Your truck still has the same APIM software it was built with and has not recorded an OTA ever. You need to schedule an appt with your dealer and tell them your truck has never gotten an OTA. They need to update your APIM (refer to Ford TSB 22-2404) as updating it the regular way will most likely fail. Until your APIM is updated, you will never get an update.
Thanks, when you say "update APIM" update, software update or hardware swap? I have an appointment on Friday, like to be educated a bit ahead of time...
 

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rugedraw

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Thanks, when you say "update APIM" update, software update or hardware swap? I have an appointment on Friday, like to be educated a bit ahead of time...
Software. If your button to toggle auto-updates on and off is grayed out, they will not be able to update the APIM the easy way and will have to use the method in TSB 22-2404 to get it to update. Most dealers will just the APIM won't update and replace it with a new one. They are on back-order, so if that is the case, you can expect to go pick up your truck in a few days and take it back when they're done.

Btw: Good luck getting them to listen to anything that you say. Telling them that some guy on the internet told you what needs to be done to fix your truck does not usually work out well. Every thing you say to the service advisor will go in one ear and out the other. Be prepared to be told your truck is up to date.
 

Paul Neubauer

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The baby Powerstroke is sadly going back to the dealership again because it still has broken headlights after being home for 3 days... I am providing video and all the DTC codes to them to try and get this problem fixed. Anyone else have headlights that don't want to level correctly when remote starting their truck? Video attached of the remote started headlight adjustment and then the restart to correct it.
 

fordtruckman2003

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The baby Powerstroke is sadly going back to the dealership again because it still has broken headlights after being home for 3 days... I am providing video and all the DTC codes to them to try and get this problem fixed. Anyone else have headlights that don't want to level correctly when remote starting their truck? Video attached of the remote started headlight adjustment and then the restart to correct it.
I had to watch that 3x to see it. I can only speak to my personal experience but my headlights do the dance when I get in truck after remote start. I'm not aware of alignment issues but I'm parked facing road so it would be hard to tell.
 

Paul Neubauer

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I had to watch that 3x to see it. I can only speak to my personal experience but my headlights do the dance when I get in truck after remote start. I'm not aware of alignment issues but I'm parked facing road so it would be hard to tell.
Mine are on without the dance when I get in the truck after remote starting and one or sometimes both are pointed at the dirt. I have to shut down the truck and restart it to activate the dance again to fix the alignment.
 
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It's a 2022 F250, but in Sync4 OTA Purgatory with local dealer not being helpful.

1FT8W2BT0NEC87449

OTA failure info would be great.
 

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rugedraw

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It's a 2022 F250, but in Sync4 OTA Purgatory with local dealer not being helpful.

1FT8W2BT0NEC87449

OTA failure info would be great.
It does not look like your truck has ever recorded a successful OTA. It is still on the same Sync software it left the factory with. I am not familiar with the F250 update schedules, but that does not seem normal to me.
 
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It does not look like your truck has ever recorded a successful OTA. It is still on the same Sync software it left the factory with. I am not familiar with the F250 update schedules, but that does not seem normal to me.
Yep that's what I thought. I've been pushing hard to get Ford and my local dealer to address. They installed a new Telecom module and claim they checked to see if all my software was updated and if it was connecting to Ford and it is. But they won't listen when I tell them it's in purgatory.

Edit - F250 Sync 4 is also 4 versions past what I have on my unit (134).
 
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rugedraw

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Yep that's what I thought. I've been pushing hard to get Ford and my local dealer to address. They installed a new Telecom module and claim they checked to see if all my software was updated and if it was connecting to Ford and it is. But they won't listen when I tell them it's in purgatory.

Edit - F250 Sync 4 is also 4 versions past what I have on my unit (134).
I can check FDRS for pending module updates later. Dealers don't get paid to update modules, so they will always give you the run-around.
 

rugedraw

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