FordPass will not update

[rugedraw]

I stopped by my dealer again today and spoke to the technician that worked on it last Thursday. Evidently I misunderstood his notes. He did not get the Ford Pass to work on his phone, he was able to get Apple Play etc... to work. Which in my understanding is through Blue tooth, not the modem.

He said that the TCU houses the components that run most of the wireless functions including the modem. My guess is the module for the modem is bricked.

I wonder if it is related to this:

I also assume this is what the Help technician was referring to. I can't find a date of release.

SSM 54090 2021-2025 Various Ford/Lincoln Vehicles - SYNC4/Digital Experience - Unsuccessful TCU Software Update Or Software Activation During The USB Update

Some 2021-2025 Ford and Lincoln vehicles equipped with SYNC4/Digital Experience may exhibit an unsuccessful telematics control unit module (TCU) software update or software activation during a universal serial bus (USB) update. This may be due to the vehicle connectivity setting being disabled. To correct this condition, enable vehicle connectivity in the vehicle center display, select Settings > Connectivity > Connected Vehicle Features > Vehicle Connectivity > Toggle ON. Perform the update. If the condition persists, follow the normal dealer internal escalation process. After the update is complete, toggle the connectivity OFF in the vehicle center display, select Settings > Connectivity > Connected Vehicle Features > Vehicle Connectivity > Toggle OFF. NOTE: If the vehicle comes in with the connectivity settings disabled, connectivity must be returned to the disabled setting before releasing the vehicle to the customer.

This link has TSB's etc... that may apply to my VIN:
https://www.ford.com/support/service-information/

I think I'll take this info. to my dealer and see what they think and try to push for a new TCU.

That SSM is fairly new. It was sent to dealers on 7/29.

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[Ed21]

Mine was basically done after the app updated on 9/19. Also if I pull down on the app to refresh I just get the eternal spinning wheel.

Update to my situation:
After leaving it be for about 5 days it decided to start working again.

 

[CowboyJohn]

I have tried to get my Ford Pass back online myself, and when trying to reset the connectivity, I get this message:

And then don't know what service I would be cancelling on my Ford Account.

My current issue is the Ford Pass and my truck do not connect. I have tried removing the truck from the app, removing and reinstalling the app.

When I go to connect the truck to the app, I never get the prompt, because communication never happens.

I'm gonna try the dealer again next week hopefully.

 

[CowboyJohn]

Well I've scheduled an appt. for Tuesday and made them aware that SSM 54090 might apply. I am still pushing for a new modem/TCU.

 

[rugedraw]

I have tried to get my Ford Pass back online myself, and when trying to reset the connectivity, I get this message:




And then don't know what service I would be cancelling on my Ford Account.

My current issue is the Ford Pass and my truck do not connect. I have tried removing the truck from the app, removing and reinstalling the app.

When I go to connect the truck to the app, I never get the prompt, because communication never happens.

I'm gonna try the dealer again next week hopefully.

I'm not sure if this will work, but if you have FORScan, try disabling SVS here in the TCU, and then reboot the TCU and GWM to see if it restores connectivity.

 

[CowboyJohn]

Word from the dealer is the TCU is bad. They said the parts would be in in a few days. I'll update again when it is replaced and hopefully running like it should.

 

[CowboyJohn]

Update to my issue. Last week the dealer called and said "Ford" wanted them to run one more "pin point" test. I stopped by after work and after about 30 minutes, they said it "failed" or did whatever Ford needed it to do to get a new TCU ordered.

Then this morning about 9:45, I get a call from "Ford Recall" asking if I was still working with my local dealer about my FordPass issue. I said yes and that last week it failed the final test and new TCU should be on order. They said to keep working with the dealer blah, blah, blah. The call lasted less than 2 minutes.

The number showed up on my phone as "Ford Recall", which I found kinda strange.

Then about an hour later I get a call from the dealer saying "Ford" called and said they need one more test performed before they approve the new TCU. I explained my short conversation with Ford Recall and the service manager said she thinks maybe Ford forgot to send the part and are maybe trying to cover their asses about the delay.

I am headed out of town for the weekend tomorrow, so if I take it back to the dealer, it will be next week.

Tomorrow I may try to call the Recall number and force the issue and get an explanation.

If I hear anything newsworthy, I'll update.

It has been almost 3 months.

If anyone at Ford Corporate is reading this, approve and ship my damn TCU.

 

[CowboyJohn]

I just now realized that this in the hybrid section, but I'll keep adding here.

I called the recall number today and after several "options" from the bot, I finally spoke with a human.

They kept putting me on hold and researching the service history and couldn't give me an answer. They eventually called the service dept. that has been working on it and put them on the line with me.

My local Ford house told me that the additional test is for the APMI module and it should take about an hour.

I'll schedule for the first part of next week and keep my fingers crossed.

 

[GJG]

fp has stopped locating my truck for a week
no lock unlock no remote start
fuel level stuck at a week ago
connectivity icon gone from screen

today decide to unplug reboot the tcu

before i do i check fp and it still is broken

went to settings connectivity to double check all switches are on and get a message that there is no connectivity, try later or take it in to dealer

so i unplug tcu to let it drain power

an hour later i am reading this thread and decide to open fp and low and behold my truck updated an hour ago

so…….did my jiggling the wire plugs trying to unplug them fix it just before i actually got them unplugged ? Bad connection??????

will update after plugging it back up and see if it is working

 

[JohnTrigger]

Ford pass changed to Ford App about a month+ ago. It started on version 6.0.0 and is up to 6.2.0. My App on iPhone hasn’t auto updated so I’ve had to go to App Store to download the two updates which fixed bugs. Check your version too as part of your troubleshooting. Also realize the TCU takes several hours for the capacitors to drain for it to reset.

 

[GJG]

fp has stopped locating my truck for a week
no lock unlock no remote start
fuel level stuck at a week ago
connectivity icon gone from screen

today decide to unplug reboot the tcu

before i do i check fp and it still is broken

went to settings connectivity to double check all switches are on and get a message that there is no connectivity, try later or take it in to dealer

so i unplug tcu to let it drain power

an hour later i am reading this thread and decide to open fp and low and behold my truck updated an hour ago

so…….did my jiggling the wire plugs trying to unplug them fix it just before i actually got them unplugged ? Bad connection??????

will update after plugging it back up and see if it is working

I plugged tcu back up after 2.5 hrs

started the truck and saw the connectivity icon for a split second and it disappeared

went to settings…..connectivity and nothing

fp still not connecting

figuring i wasted 3 hrs i fixed a bourbon to drown my sorrows

after 30 mins or so i tried fp and it immediately gave me updated location. All functions working!! Guessing the tcu needed a few minutes to power up.

wondering if some tcu issues are the wiring plugins? Seems like a big coincidence that it just happened to connect while i was jiggling the wiring while trying to figure out how they release for unplugging……

there it is……YMMV…..

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