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Paul Neubauer
Well-known member
1-800-336-0486 is the number listed in the app for help.
OP
OP
Ed21
Well-known member
- Thread starter
- #4
Update:
So after talking to support about my issue, she had me:
1) reset my password
2) toggle off connectivity
3) perform a sync reset
4) turn connectivity back on which the truck would not allow me to do ( just get the spinning wheel).
She then hooked me up with “in vehicle tech”
They said I needed to get a couple of pending updates which I haven’t gotten in some time so I could enable connectivity. (connectivity was enabled before she had me toggle it off).
Had me put in a schedule which I already always had one and toggle on “allow updates” which I also always had set to on.
I asked how I could get updates with connectivity toggled off and she said I should. Said once it updates I should be able to toggle connectivity back on. Doesn’t make sense. All started with the app update and now I probably have a trip to the dealer on the horizon.
So after talking to support about my issue, she had me:
1) reset my password
2) toggle off connectivity
3) perform a sync reset
4) turn connectivity back on which the truck would not allow me to do ( just get the spinning wheel).
She then hooked me up with “in vehicle tech”
They said I needed to get a couple of pending updates which I haven’t gotten in some time so I could enable connectivity. (connectivity was enabled before she had me toggle it off).
Had me put in a schedule which I already always had one and toggle on “allow updates” which I also always had set to on.
I asked how I could get updates with connectivity toggled off and she said I should. Said once it updates I should be able to toggle connectivity back on. Doesn’t make sense. All started with the app update and now I probably have a trip to the dealer on the horizon.
Gator9329
Well-known member
- Joined
- Jun 2, 2025
- Threads
- 3
- Messages
- 58
- Reaction score
- 18
- Location
- Burlington, MA
- Vehicles
- 2025 F150 lariat Powerboost
- Occupation
- Buying more stuff for this truck
Same happened to me.
I'm sitting here putting off calling ford help line because I'm sure it's going to go no where.
My dealer is not much help. They just tell me to make an appointment and that it's probably my phone that has the issue even though the app worked in the past with this phone.
I'm sitting here putting off calling ford help line because I'm sure it's going to go no where.
My dealer is not much help. They just tell me to make an appointment and that it's probably my phone that has the issue even though the app worked in the past with this phone.
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