FordPass Connectivity Failure

[ELKillian]

Dealer actually got back to me later on in the day to let me know it’s fixed. They said it took 9.5hrs of updates to fix. I’ll go pick it up in the morning but activation on the app looks promising now since I got past the failure and it’s wanting me to acknowledge a prompt on sync.

Please come back and let us know how it works out.

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[GrumpyVet]

Was able to activate without issue today. Turns out they also replaced my battery on top of doing the almost 10hrs worth of updates.

 

[ELKillian]

Was able to activate without issue today. Turns out they also replaced my battery on top of doing the almost 10hrs worth of updates.

Congratulations, please let me know if your Fordpass remote options continue to work.

 

[GrumpyVet]

FordPass app quit working again today. Scheduled another service appointment. Getting close to lemon law buy back. Was out driving yesterday when the truck made an alert tone - no error lights and no alert in FordPass but this morning I noticed the truck is no longer responding to the app.

 

[ELKillian]

I am waiting on FordPass supervisor to call me back. I have been on the phone with them now 6 times. They say my modem goes ofline after about 45 minutes. Therefore the remote commands will not work after that time and my OTA updates do not work either. Welcome to quality control.

 

[GrumpyVet]

App started working again the following day and has been good since. I cancelled. the service appointment. I'm wondering if maybe the issues was I wasn't driving it enough for the battery to sufficiently charge. Plan is to throw on a trickle charger and see if I run into any more issues.

 

[Gator038]

@ELKillian did you ever get this fixed? I'm having the same problem - my modem (TCU) goes offline after the vehicle sits for an hour or more. I've tried everything in FDRS - PMI, provisioning, etc.

 

[ELKillian]

@ELKillian did you ever get this fixed? I'm having the same problem - my modem (TCU) goes offline after the vehicle sits for an hour or more. I've tried everything in FDRS - PMI, provisioning, etc.

Yes Gator, after many phone calls to Fordpass, and several visits to the dealership, they finally figured it out. What they found out was that there were several updates that my truck needed, it took them several days to troubleshoot and install these updates. When I picked it up it worked as it should. I found you just can't take no for an answer, if you take it back to your dealer and they want to find out what was done on mine to fix it, I will give you my Dealers name and number and I am sure they will tell them what they need to know.

 

[Gator038]

ELKillian, could you share a photo of the paperwork you got from the dealership? I'm just looking for their writeup of the diagnosis and the specific repair. That would be incredibly helpful!

 

[ELKillian]

Yes I will, for some reason HP Smart is not working right now, it appears to be server side, as soon as I can get this working I will send it to you, there were tons of updates that they did.

 

[ELKillian]

Here is the invoice and the work order that they did, if you will notice all the updates with the exception of 1 were done the last week or so of May of this year. That is the time that they had it.

I hope this help, please let me know how it works out for you.

Eddie

 

[AHenry014]

Yes you have the exact issue I discovered.

I'll message you directly

PM'ed. This thread is a bit older, so perhaps things have changed, but have a friend with a '23 STX with no Fordpass connectivity. It dropped about 6 weeks ago.

 

[Gregsf150]

Hi, Im new to the site. i just bought a 2020 ford f150 XLT 5.0 , the TCU has no ESN number i have pulled fuse 10/11 3 bladed fuse weird , let it sit for 30 and plugged back in still no esn number i then located the tcu/moden behind the pass side rear seat and unplugged that over night and still no esn number i also did a factory reboot . so im' thinking its burnt out? if i buy the same model and year off eBay will it have to be programmed to the truck? i'm sure it will as the vin has to be in this box for it to communicate with ford pass and at&t if you wish to have there hotspot services . can someone that know about this help me maybe i'm doing something wrong to get this to start communicating with the truck again

 

[Hans Moleman]

the TCU in my truck is half way dead. Sometimes it works and sometimes not..

It seemed to have completely died yesterday but the bad thing is it working again right now. I have a service appointment tomorrow so they might not replace it if it still works while they are diagnosing it.

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