Ford Mobile Service! This is great!

[powerboatr]

Yup my dealer does it as well
Might take advantage next time
It's a cool deal

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[adt1982]

I noticed that my dealer has a mobile service vehicle last time I went in for an oil change, but I haven't used it, nor have I seen the van anywhere other than on the dealer lot.

 

[Jim Lewis]

Now if they would only offer Mobile Service for Ford Lightnings (interloper here! ?). An OTA update bricked my Lightning (stuck in Inhibit Mode). Ford (and my SYNC screen) told me to have the vehicle towed to a dealer. All the four or five San Antonio dealers I called said they don't do EV mobile service, they only have one in-shop EV tech who's strapped with work, etc. When I asked about scheduling an appointment for a specific day and having it towed the day before, although Ford Roadside Assistance said no problema, the dealers I called said it might take as long as 10 diagnostic days to fix my problem. I didn't want my EV sitting out in a hot parking lot in between any time in a service bay. Getting myself a Mongoose Plus cable and a two-day FDRS subscription, I was unable to use the BCM Inhibit Mode Reset program to get out of Inhibit Mode (I wonder if it's related to FDRS 10.4.48 currently demanding a NASTF password for any independent operators trying to run a BCM update via FDRS?).

FMC has been great on this one - they alerted me in the first place that my truck had been bricked (I didn't try to run it after the failed OTA late in the evening). But I signed off with the OTA Update call center rep, telling him I'm not having the truck towed for the time being when it could be roasting for days or weeks in a dealer's lot and if it were a Tesla, a rep might come straight away to my house and in a matter of hours cure a problem that's a likely software, not a hardware problem.

The other thing about getting it towed is that my truck died stuck in my garage. The garage is on the side of a slight hill and it's a very tight turn to get into and out of the garage. If the towers don't watch it, the truck could break loose and roll into the neighbor's house about 30 to 40 feet away directly downhill from my garage: https://www.f150lightningforum.com/forum/threads/priority-update-23-pu0813-dor-up2.17480/post-402886. So, here's an instance where Ford might be spending hundreds of dollars on a risky towing operation where a mobile tech (if he could find enough room in my garage!) might solve the problem without the risk and expense of towing from an awkward location for an immobilized vehicle.

@Ford Motor Company. FMC should especially have mobile service for OTA update problems. Your marketing advertises that OTA updates are going to save the customer trips to the dealer. When an update cripples a vehicle, it turns the tables and becomes a time-wasting exercise depriving one of a vehicle for who knows how long. That's not the way to have happy Ford customers.

 

[252Tremor5oh]

It’s an RV bay- which I don’t have- so it’s an extra high opening— 11’3”. The garage is my favorite place in my house. Don’t tell my wife.

So you created this post just to show off garage...got it, lol. Just kidding. Good info about the mobile service, gonna check to see if my local dealer has it.

 

[belairbrian]

I initially use dit for the wiper motor. Unfortunately the truck had th ewrong motor loaded up. They came back a couple days later and took care of it. I didn't even know about the e-brake wiring but the tech did and took care of it while there.

I like this concept, the only issue I see is the tech is limited to parts on the truck, Service department has the whole parts room.

Since I work from home the wrong part wasn't that big of a deal. The service manager called the same evening to apologize and reschedule.

I was kind of suprised this was a thing. I'm no longer walking around the showroom drooling over the shiny new trucks. I was told this grew out of the EV world and the Tesla model, don't know if that's fact.

Biggest downside, I have to make my own coffee and cookies for the oil change

 

[PCfordguy]

Now if they would only offer Mobile Service for Ford Lightnings (interloper here! ?). An OTA update bricked my Lightning (stuck in Inhibit Mode). Ford (and my SYNC screen) told me to have the vehicle towed to a dealer. All the four or five San Antonio dealers I called said they don't do EV mobile service, they only have one in-shop EV tech who's strapped with work, etc. When I asked about scheduling an appointment for a specific day and having it towed the day before, although Ford Roadside Assistance said no problema, the dealers I called said it might take as long as 10 diagnostic days to fix my problem. I didn't want my EV sitting out in a hot parking lot in between any time in a service bay. Getting myself a Mongoose Plus cable and a two-day FDRS subscription, I was unable to use the BCM Inhibit Mode Reset program to get out of Inhibit Mode (I wonder if it's related to FDRS 10.4.48 currently demanding a NASTF password for any independent operators trying to run a BCM update via FDRS?).

FMC has been great on this one - they alerted me in the first place that my truck had been bricked (I didn't try to run it after the failed OTA late in the evening). But I signed off with the OTA Update call center rep, telling him I'm not having the truck towed for the time being when it could be roasting for days or weeks in a dealer's lot and if it were a Tesla, a rep might come straight away to my house and in a matter of hours cure a problem that's a likely software, not a hardware problem.

The other thing about getting it towed is that my truck died stuck in my garage. The garage is on the side of a slight hill and it's a very tight turn to get into and out of the garage. If the towers don't watch it, the truck could break loose and roll into the neighbor's house about 30 to 40 feet away directly downhill from my garage: https://www.f150lightningforum.com/forum/threads/priority-update-23-pu0813-dor-up2.17480/post-402886. So, here's an instance where Ford might be spending hundreds of dollars on a risky towing operation where a mobile tech (if he could find enough room in my garage!) might solve the problem without the risk and expense of towing from an awkward location for an immobilized vehicle.

@Ford Motor Company. FMC should especially have mobile service for OTA update problems. Your marketing advertises that OTA updates are going to save the customer trips to the dealer. When an update cripples a vehicle, it turns the tables and becomes a time-wasting exercise depriving one of a vehicle for who knows how long. That's not the way to have happy Ford customers.

Sorry to hear you’re in such a situation. Hope you can get it resolved without too much hassle.

 

[2Lazy2P]

Great service option and I commend the dealer for making it available to its customers.

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