Dealer oil change from hell

[Mjmccue]

Do you trust your dealer to change your oil? I just had the oil change from hell at my local dealer. Scheduled an appointment on the Ford app. I received 3 text reminders of my appointment. I show up and the service manager has no record of an appointment. Rescheduled directly with him. Go back a week later and leave the truck. A couple of hours later it’s done. Pick it up and want to use my points to pay for it. Guy working the desk can’t do that only one person can and they are at lunch. Park the truck in my garage and the next day my wife takes the truck on a trip. After she leaves I see on the garage floor a good sized puddle of oil. I call her and she cancels her trip and brings the truck back. I look underneath and skid plate is dripping oil and oil has run clear back to bumper. First thing next morning I am at the dealer. They pull the truck in and determine the lub rack guy change the oil without removing the skid plate and just let the oil spill into the plate, never bothering to clean it up. When I talked to him he said he never removes the skid plate. 3 trips to the dealer and a trip canceled for a simple oil change. Makes you wonder how in the world they could fix something complicated. This is my 5th oil change, first and last with this dealer, and the only one that I have had this problem. Question is, should the front skid plate be removed for a proper oil change.

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[Paul Neubauer]

The front skid plate was stamped with a message saying do not remove for oil change on my 2018 truck. I need to look and see if it is also stamped on the 2021 skid plate. I do not remove mine for an oil change and there is some residual oil that drips onto it.

 

[Paul Neubauer]

Do you trust your dealer to change your oil? I just had the oil change from hell at my local dealer. Scheduled an appointment on the Ford app. I received 3 text reminders of my appointment. I show up and the service manager has no record of an appointment. Rescheduled directly with him. Go back a week later and leave the truck. A couple of hours later it’s done. Pick it up and want to use my points to pay for it. Guy working the desk can’t do that only one person can and they are at lunch. Park the truck in my garage and the next day my wife takes the truck on a trip. After she leaves I see on the garage floor a good sized puddle of oil. I call her and she cancels her trip and brings the truck back. I look underneath and skid plate is dripping oil and oil has run clear back to bumper. First thing next morning I am at the dealer. They pull the truck in and determine the lub rack guy change the oil without removing the skid plate and just let the oil spill into the plate, never bothering to clean it up. When I talked to him he said he never removes the skid plate. 3 trips to the dealer and a trip canceled for a simple oil change. Makes you wonder how in the world they could fix something complicated. This is my 5th oil change, first and last with this dealer, and the only one that I have had this problem. Question is, should the front skid plate be removed for a proper oil change.

 

[oncechance]

Please don't take this the wrong way. Do the oil change yourself to ensure it is done properly. I won't let the dealership change my oil but I will have them drop the tranny plate to change fluid and filter. I will remove skid plate before taking in. I don't trust them removing and putting back together. Would probably be missing some bolts and such.

 

[Mjmccue]

Ford dealers are in pretty sorry shape when customers don’t trust them to do a simple oil change.

 

[Paul Neubauer]

Ford dealers are in pretty sorry shape when customers don’t trust them to do a simple oil change.

Don’t believe everything AI tells you as right… The skid plate is clearly stamped stating it should NOT be removed for an oil change. Climb under your truck and verify.

 

[FaaWrenchBndr]

Do you trust your dealer to change your oil? I just had the oil change from hell at my local dealer. Scheduled an appointment on the Ford app. I received 3 text reminders of my appointment. I show up and the service manager has no record of an appointment. Rescheduled directly with him. Go back a week later and leave the truck. A couple of hours later it’s done. Pick it up and want to use my points to pay for it. Guy working the desk can’t do that only one person can and they are at lunch. Park the truck in my garage and the next day my wife takes the truck on a trip. After she leaves I see on the garage floor a good sized puddle of oil. I call her and she cancels her trip and brings the truck back. I look underneath and skid plate is dripping oil and oil has run clear back to bumper. First thing next morning I am at the dealer. They pull the truck in and determine the lub rack guy change the oil without removing the skid plate and just let the oil spill into the plate, never bothering to clean it up. When I talked to him he said he never removes the skid plate. 3 trips to the dealer and a trip canceled for a simple oil change. Makes you wonder how in the world they could fix something complicated. This is my 5th oil change, first and last with this dealer, and the only one that I have had this problem. Question is, should the front skid plate be removed for a proper oil change.

Yet another prime example of why no one has changed my oil in the last 43 years

I don’t have these kind of stupid problems when I do it. I can use better quality oil and filter for less money than the idiots at the dealer charge. And I don’t have to deal with stupid ass shit like this.

 

[FaaWrenchBndr]

Ford dealers are in pretty sorry shape when customers don’t trust them to do a simple oil change.

this isn’t anything new. It hasn’t been anything new for at least the last 43 years that I’ve had vehicles.

No way in hell, I would let these lube rack idiots touch my truck. You do realize they are the most inexperienced on the service floor. Mostar 18 to 20 year-old punks that barely know how to wipe their own ass.

 

[pappcam]

this isn’t anything new. It hasn’t been anything new for at least the last 43 years that I’ve had vehicles.

No way in hell, I would let these lube rack idiots touch my truck. You do realize they are the most inexperienced on the service floor. Mostar 18 to 20 year-old punks that barely know how to wipe their own ass.

Good thing you went straight from 12 years old to 65.

 

[Paul Neubauer]

Yet another prime example of why no one has changed my oil in the last 43 years

I don’t have these kind of stupid problems when I do it. I can use better quality oil and filter for less money than the idiots at the dealer charge. And I don’t have to deal with stupid ass shit like this.

I save about $125 changing my own oil. My cost for oil, filter and DEF average $130 but the dealership would be between $230 and $270 each time. Once it was even over $300!

 

[SomebodyInGNV]

What is Ford's rationale for not removing the skid plate? Must the bolts not be removed?

This sounds like a good application of a fomoto oil drain valve, but that won't help with the filter, if that's in an awkward location.

 

[Steelerz1]

Simple answer for me is nope! I do not trust anyone to change my oil but me. Too many horror stories ...one personally and several second hand from others. As previously mentioned, the youngest most inexperienced techs get the oil changes typically. I can do it cheaper, cleaner, and I actually enjoy it.

 

[Paul Neubauer]

Climbed under my truck and verified that it is clearly stamped to not remove the plate for and oil change.

 

[ApolloChurchill]

This is a common issue with the way the oil filter tray drains. The solution is to just remove the crossmember skid plate so you can properly drain and clean the oil filter tray.

 

[FaaWrenchBndr]

I save about $125 changing my own oil. My cost for oil, filter and DEF average $130 but the dealership would be between $230 and $270 each time. Once it was even over $300!

That’s nuts !

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