Damage after service ?

[OneFiddy]

If this is from a lift it’s happened before and likely they will own up right away. Otherwise go in and ask about it worst they can say is no and you can let insurance reach out to them.

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[tbinmd]

If it's been over a week, then you are pretty much on your own. You have no way to prove they did the damage, unless they admit it when you ask. Doesn't hurt to ask, but you really have no recourse if they say no and tell you to take a hike.

 

[powerboatr]

it really looks like a PIPE was driven down on the hood
i guess there are lifts that might do this, but it would be odd they use one that can do this right on hood

maybe a pipe fell out of ceiling ?

 

[jmargo]

There is no other explanation for the origin of the dent. If something was dropped on it there would be other evidence and the damage in the circle would be sharper and through the paint. This was something forcibly pushed into the hood. I am going to ask which bay it was serviced in and ask to look at that area. If they do not take responsibility then so be it. At least I asked…

 

[SumGuy]

Tip: always do a thorough walk-around inspection before leaving any service facility that has had care of a vehicle. It only takes a minute or two, it's an easy and potentially beneficial habit to adopt.

So in fact it's quite possible that this mysterious damage, which isn't easily explained as being related to your dealer service visit (and certainly can't be proven as related after-the-fact), could just as easily have occurred as a result of some other unknown / mysterious 'mayhem' in that week+ after the service visit.

I honestly don't understand why one would go back to the dealer for such a time-delayed discovery, what can you possibly offer by way of assigning fault to the dealer and what can the dealer possibly offer by way of defense? That sounds like you are searching for a scapegoat.

Stuff happens, that's what insurance is for.

I would not recommend insurance for something as small as this. It only takes, I think, 2 claims, in 5 years, to become basically uninsurable. Eat this out of pocket and save your insurance for when you really need it.

 

[tony72cutlass's']

If you’re up a creek without a paddle I’m pretty sure it’d be an easy fix for a good body shop (which may not be the dealer)

Back in the olden days I used to apply bondo with a masons trowel

 

[Snakebitten]

I think it's fair to verify which lift it was on just to see if it matches up with the damage. But I'd be stunned if a factory brand service bay was left in a situation like that long term.

I have a lift in my barn and it came with a limit switch to inhibit just such a situation.

 

[psambrose]

Just spread some toothpaste around in there, you won't even notice it.

 

[jmargo]

Two days and not a peep from the service manager. At least a courtesy "I am reviewing" call.

 

[jmargo]

Finally heard back from the dealership. They will assist with the repair !

 

[Zengineer]

Could be an air hose fitting, grease / oil fitting or one of the many other things hanging from the ceilings in a garage. Either the hood was opened into it or it at some point dropped or was pulled into the hood.

 

[StoneGray22]

Finally heard back from the dealership. They will assist with the repair !

Did they have any explanation as to what might have happened or admit any fault/knowledge of it?

 

[jmargo]

Did they have any explanation as to what might have happened or admit any fault/knowledge of it?

No fault admitted or explanation.

 

[Bryan Simon]

It appears to me to be a piece of 3/8 all thread uses to suspend items in the air.
heat/ac ducts
air/water/electrical piping.
pretty common to see these hanging well below the bracketry used to support this piping

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