New truck, damage from dealer

[STUFF2C]

Why would you think you deserve FREE stuff? Life happens and they are doing exactly as expected, by taking care of everything asap, and to your satisfaction.
Geez!
You should probably get them a few boxes of FREE doughnuts or something, just to show your gratitude for all they are doing to make YOU feel better about something they had no control over.

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[Lou2538]

So after almost 10 months of waiting my truck finally arrived last week. Went last Thursday to test drive and go over the paperwork. I also gave them a puck style leveling kit and had them order new tires some time ago for it to be installed before I took delivery. It was scheduled to be ready for me to take delivery of it today (Monday). I got a TEXT from my sales woman this morning who stated that while service was doing the work, they scratched the front bumper and that there was something in the driver's side window that scraped the glass so they wanted to replace that as well. She said that they attempted to fix the bumper scratch with touch up paint but it didn't look good so they were contacting the body shop. I called her immediately to find out as this should have been a phone call, not a text message. Her excuse was that it was early and she didn't want to wake me up (It was 10am ). I asked how bad the scratch on the bumper was and she hadn't looked at it yet but I'm imagining it's fairly significant if touch up paint didn't work. I asked about them installing a new bumper as it's a brand new vehicle and I'd rather not have body work done on it right off the bat. She said she'd check with her bosses and get back to me.

Looking for some input/advice on how to handle this one. I made it pretty well known that I was beyond bullsh*t at this point as this isn't the only hiccup with my order. She said that they want to "make it right" whatever that means. Is body work good enough or should I push for a new bumper? Is it unreasonable to ask for no labor charges for the tires/level/alignment? Free ceramic coating? A hefty amount of Ford Points for future service work? Never came across this situation before so just looking for some opinions. I have not seen the scratch so I can't verify how bad it actually is. It's an Iconic Silver sport with the color matched bumpers. Thanks for any help!

I would go and see it for myself.