Current Shipping Delays

[thudnblunder]

I am still waiting for a Platinum 701a built mid March to be shipped. Not on chip hold. Just not shipped. Almost 4 months since built date and still not shipped.

I got the built email on my PowerBoost 701A in January. Since then it’s been repeated shipping delays and last month it went on “Plant Hold” after being built so I have no idea what’s going on either.

Sponsored

 

[BCM]

I got the built email on my PowerBoost 701A in January. Since then it’s been repeated shipping delays and last month it went on “Plant Hold” after being built so I have no idea what’s going on either.

That’s crazy. It was months ago that I was congratulating you on your build. Sorry to hear you haven’t gotten it yet. Not right!

 

[MJ Heat]

I got the built email on my PowerBoost 701A in January. Since then it’s been repeated shipping delays and last month it went on “Plant Hold” after being built so I have no idea what’s going on either.

I got the built email for my Powerboost 4/1. It sat with "awaiting shipping" status for about 10 weeks & then jumped to "plant hold" about a month ago. It finally escaped Dearborn a couple of weeks ago & should be here soon.

I could get no information on what was holding up my truck & resorted to an email campaign to try to get some answers. Have you emailed any of the Ford execs to try to get any answer about the hold up on your truck? I do not know if it helped or not, but I did get calls back after a few of my emails, always from the same lady. Eventually, she got real frustrated with having to talk to me & finally said she was going to see what she could do to get my truck shipped & let me know. After that last contentious conversation, she called me back an hour & a half later & said your truck will ship today. And from what I can tell it did.

Here are a few of the folks that I sent emails to.

Jim Azzouz
Director, Customer Experience
[email protected]

Elena Ford
Chief Customer Experience Officer
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
[email protected]

GOOD LUCK!!!!!!!!!

 

[Mitch42]

I just sent all three an email...will see what happens

 

[thudnblunder]

I got the built email for my Powerboost 4/1. It sat with "awaiting shipping" status for about 10 weeks & then jumped to "plant hold" about a month ago. It finally escaped Dearborn a couple of weeks ago & should be here soon.

I could get no information on what was holding up my truck & resorted to an email campaign to try to get some answers. Have you emailed any of the Ford execs to try to get any answer about the hold up on your truck? I do not know if it helped or not, but I did get calls back after a few of my emails, always from the same lady. Eventually, she got real frustrated with having to talk to me & finally said she was going to see what she could do to get my truck shipped & let me know. After that last contentious conversation, she called me back an hour & a half later & said your truck will ship today. And from what I can tell it did.

Here are a few of the folks that I sent emails to.

Jim Azzouz
Director, Customer Experience
[email protected]

Elena Ford
Chief Customer Experience Officer
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
[email protected]

GOOD LUCK!!!!!!!!!

Thank you, I'll start emailing them.

 

[thudnblunder]

I just sent all three an email...will see what happens

I did too, please report back if you hear from Ford.

 

[MJ Heat]

I did too, please report back if you hear from Ford.

Guys, It took about a week before I got the 1st call from Ford, that I did not answer, because I expected it to be spam. Be on the lookout for an area code 313 call.

 

[Mitch42]

I will be waiting....crickets so far

 

[kevdog0710]

Tomorrow is the start of my shipping window and my birthday, whats the odds? 25 days since built, I dont know how some of you have put up with it

 

[MJ Heat]

Tomorrow is the start of my shipping window and my birthday, whats the odds? 25 days since built, I dont know how some of you have put up with it

Happy Birthday & Good Luck!

 

[JoshuaL450]

Tomorrow is the start of my shipping window and my birthday, whats the odds? 25 days since built, I dont know how some of you have put up with it

Good luck and happy birthday. Tommorrow will be day 50 for me since mine was built. Have had now 3 delivery windows pass and got a new one last night through chat since no email of July 19th-25th.

 

[BCM]

Good luck and happy birthday. Tommorrow will be day 50 for me since mine was built. Have had now 3 delivery windows pass and got a new one last night through chat since no email of July 19th-25th.

Just curious, did you ever get a shipping confirmation?

 

[JoshuaL450]

Just curious, did you ever get a shipping confirmation?

Nope it’s going 4 hours from Dearborn so expect truck. I did a call from my dealer on June 2nd saying the trucking company called them and picked it up…but clearly not lol

 

[BCM]

Nope it’s going 4 hours from Dearborn so expect truck. I did a call from my dealer on June 2nd saying the trucking company called them and picked it up…but clearly not lol

Gotcha. Mine shipped by rail on the 7th. I asked because I‘m able to track it through CSX. Thought I could be of some help is all.

I wish you luck!

 

[kevdog0710]

My date has been the same since June 15th. This is the 1st time rail was mentioned, an email from Ford exec told me it was convoy. I just hope it actually leaves Dearborn soon. 10 weeks of chip hold with 3 plus weeks awaiting shipment has me worn out

Sponsored