Camera realignment not covered under warranty?

[FORDTEXAS]

you also gotta have a controlled environment with a HUGE vehicle mat laid out that helps line up the north, east, west and south cameras.

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[FORDTEXAS]

generally dealerships and collision shops are the only ones who have the man power and correct tools to perform the recalibration.

 

[fordtruckman2003]

Couldn't you just use an empty parking lot with nice clear painted parking lines to handle that?

I've seen plenty of posts where people are doing the Forscan camera calibration so it can't be too difficult.

 

[FORDTEXAS]

Couldn't you just use an empty parking lot with nice clear painted parking lines to handle that?

I've seen plenty of posts where people are doing the Forscan camera calibration so it can't be too difficult.

i mean yes you could.. however i personally wouldn’t consider empty parking lot a controlled environment lol.

 

[JJSnell]

Sorry Frank, I'm not understanding your viewpoint on this. Many, MANY, things are in the owners manual and rightly, you or someone can do those things, but if something isn't done right and a wire was still connected when the gate was pulled... Or let's ignore your situation altogether, if an oil change place stripped your pan bolt, or a brake repair place didn't put your pads back in correctly, you can't really expect Ford to fix "Joes Brakes" screw up?
If I sell a $30,000 server to a client and Tom from Accounting decides to upgrade the memory and "follows all the guidelines" and now the server won't boot that's not my company's problem....
What Snake said is a bygone era. Dealerships didn't have 3-5 week backlogs and cars stacked in the service parking lot...
I feel for your dilemma but honestly, the bedliner guy and\or you are responsible.
The unethical thing to do next time is play dumb and walk in and say, "my reverse cam looks like it came loose somehow, it's pointing to the sky"
\shrug
I dunno man

 

[UGADawg96]

Sorry Frank, I'm not understanding your viewpoint on this. Many, MANY, things are in the owners manual and rightly, you or someone can do those things, but if something isn't done right and a wire was still connected when the gate was pulled... Or let's ignore your situation altogether, if an oil change place stripped your pan bolt, or a brake repair place didn't put your pads back in correctly, you can't really expect Ford to fix "Joes Brakes" screw up?
If I sell a $30,000 server to a client and Tom from Accounting decides to upgrade the memory and "follows all the guidelines" and now the server won't boot that's not my company's problem....
What Snake said is a bygone era. Dealerships didn't have 3-5 week backlogs and cars stacked in the service parking lot...
I feel for your dilemma but honestly, the bedliner guy and\or you are responsible.
The unethical thing to do next time is play dumb and walk in and say, "my reverse cam looks like it came loose somehow, it's pointing to the sky"
\shrug
I dunno man

Two words:

Software Bug

 

[sbi]

Sorry Frank, I'm not understanding your viewpoint on this. Many, MANY, things are in the owners manual and rightly, you or someone can do those things, but if something isn't done right and a wire was still connected when the gate was pulled... Or let's ignore your situation altogether, if an oil change place stripped your pan bolt, or a brake repair place didn't put your pads back in correctly, you can't really expect Ford to fix "Joes Brakes" screw up?
If I sell a $30,000 server to a client and Tom from Accounting decides to upgrade the memory and "follows all the guidelines" and now the server won't boot that's not my company's problem....
What Snake said is a bygone era. Dealerships didn't have 3-5 week backlogs and cars stacked in the service parking lot...
I feel for your dilemma but honestly, the bedliner guy and\or you are responsible.
The unethical thing to do next time is play dumb and walk in and say, "my reverse cam looks like it came loose somehow, it's pointing to the sky"
\shrug
I dunno man

Not the same thing at all. Apples and oranges. Stripping an oil pan bolt or putting brake pads backwards is causing damage by not doing it right. The camera should not come out of alignment if the tailgate is disconnected. It's not like you 'move' the camera's lens in its housing or removing it altogether, it is a result of a software glitch and the TSB proves it. If disconnecting the power is required before removing the tailgate in order to avoid that, please put it in the manual as part of the tailgate removal procedure.
What's next, I check oil level on a regular basis - as recommended in the manual - and the dipstick splits in half due to a manufacturing error and it's my fault?

 

[Jesse-Infotainment]

you also gotta have a controlled environment with a HUGE vehicle mat laid out that helps line up the north, east, west and south cameras.

the mat is not used in 21. Drive only

Parking lot 4-5Mph

 

[sbi]

the mat is not used in 21. Drive only

Parking lot 4-5Mph

Jesse, do you happen to have the full procedure in Forscan? Does Forscan need to be open and connected while driving 4-5 mph?

 

[trojandawg3]

I'm team Frank on this one. Removing your tailgate, regardless of the reason, should not cause an issue. And if it does, Ford should have designed an easy way to correct it.

Now, if the procedure was done incorrectly or someone broke something, that would be different. Otherwise, warranty should appy in my opinion.

Also, the forum is literally here for people to complain and get help lol.

 

[Jesse-Infotainment]

Jesse, do you happen to have the full procedure in Forscan? Does Forscan need to be open and connected while driving 4-5 mph?

Yes.

Several people on this forum have used Forscan to complete 360 Camera and IPMA lane Departure alignment

You will open Forscan and go to the Wrench section.

Select 360 Camera calibration and select play
(If you have 360 Cam you ONLY run 360 cam alignment)
(If you have rear cam only you run Pro trailer Backup camera alignment doesn't matter if you have PTBA or not)

It will prompt you same prompts it would in FDRS

They essentially rip the applications from FDRS.

So you will start in a well lines parking lot with a very well lit day

It will prompt you what to do one of those is to activte 360 Cams by pressing the cam button

The screen will show this while calibration is running. The bar in the middle is the progress. The Steering wheel need to remain green if it turns red it stops calibrating. The right is the speed. Same for it. Needs to stay green. Once it is at 100% you have to wait for the progress bar in Forscan to finish and then you are done.

 

[sbi]

Yes.

Several people on this forum have used Forscan to complete 360 Camera and IPMA lane Departure alignment

You will open Forscan and go to the Wrench section.

Select 360 Camera calibration and select play
(If you have 360 Cam you ONLY run 360 cam alignment)
(If you have rear cam only you run Pro trailer Backup camera alignment doesn't matter if you have PTBA or not)

It will prompt you same prompts it would in FDRS

They essentially rip the applications from FDRS.

So you will start in a well lines parking lot with a very well lit day

It will prompt you what to do one of those is to activte 360 Cams by pressing the cam button

The screen will show this while calibration is running. The bar in the middle is the progress. The Steering wheel need to remain green if it turns red it stops calibrating. The right is the speed. Same for it. Needs to stay green. Once it is at 100% you have to wait for the progress bar in Forscan to finish and then you are done.

Thank you Jesse! Much appreciated!

 

[FrankThompson]

Just a quick update. I don't know if the shop found the TSB or what, but they said they did the recalibration and it fixed the rear brake assist (which is what I was after). I don't know if they are going to try and charge me, but they never quoted me a price so if they do try to I will 1) show the the TSB, and 2) refuse to pay anything as they never gave me the estimate (which I believe is a big no no)

To those saying that this shouldn't be covered. If you opened your hood and closed it and every time you did that you had to recalibrate the front camera, you would be pissed. I get that taking the tailgate isn't something that is done every day (for most people) and is a bit more entailed than opening/closing the hood, but it is just a function of the truck. If you follow the manual and you actually cause no harm to any wires or connections, then how is it acceptable to have to pay for a realignment every time you do it?

Yes if they came back and said "Oh, we found this pinched wire" I would take the blame for that, but that is not what is happening here. The tailgate was removed and put back on and it caused an issue in the software that Ford apparently has acknowledged (since I last looked into this). The connectors were seated correctly and no wires were pinched or damaged during the process. Even if it were a loose connector, I don't understand why that would cause the cameras to fall out of calibration. Which, BTW, mine were visibly out of alignment on the screen, you could see the stitching was not perfect, but honestly not enough for me to worry about it. If it were a pinched wire or unseated connector, I would expect the camera to no work, not fall out of alignment (which I get that "Alignment" here is just something done in software as they are just overlapping camera feeds and adjusting keystone and all that).}

The unethical thing to do next time is play dumb and walk in and say, "my reverse cam looks like it came loose somehow, it's pointing to the sky"
\shrug
I dunno man

Just to be absolutely clear here. They are not actually aligning the physical camera. The "alignment" is all done in software and how they stitch all the cameras together. Neither me nor the bedliner guy caused the physical camera to move in any way whatsoever. The software itself noticed the camera was gone and tried to realign itself and when the camera was back it failed to do so correctly. Something I think most definitely should be covered under warranty, and apparently Ford also knew it was a bug.

Again, if we caused physical damage or mis-alignment I would get the above point. But that's just not what happened here.

 

[FrankThompson]

Oh, and here's a funny side note (since we've talked about doing updates/fixes ourselves). The reason for taking it in was mainly oil change and recalls.. I guess they tried to also apply some of hte OTA updates and when the Service lady called she said "We applied all the updates. But it was weird, one of them was already applied but we had no record of it"....

"Yes..that is weird..I wonder how that happened"

I know that with the help of some around here I've installed some updates myself (since my truck isn't close enough to WiFi normally do to them itself I guess)...I guess it was one of those that they noticed was already installed.... LOL

 

[m_bt54]

To those saying that this shouldn't be covered. If you opened your hood and closed it and every time you did that you had to recalibrate the front camera, you would be pissed.

Apples and oranges

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