2024 Powerboost Turbo Failure?

[WhiteOut]

I think this is a recent build, as it was a new arrival at the dealership when I bought it, and it does have the elusive pro access tailgate.

Sponsored

 

[EL5_Zero]

How do I find the blend and build dates?

It should be at the very top edge of the window sticker. Here's a pic of the blend date of my order.

 

[HammaMan]

I opened a case with Ford a day after the codes popped up. I'm waiting on a call back about my options, buyback being one of them.

The dealer I purchased from is willing to come get the truck, and they will give me a loaner IF Ford ponies up to cover the cost. They said normally loaners are not an issue, but they hesitate when it's going to be months. There are also rules about towing and out of state travel with loaners, both of which I do on a regular basis.

I will look into the National Safety Board

NHTSA is who handles vehicle issues. Not being able to build boost is a loss of at least half of your power and they'd probably like to hear about it https://www.nhtsa.gov/report-a-safety-problem

 

[Rinn69]

The only date I see on the sticker is what looks to be a date at the bottom under the total msrp field: 05-28-24.

I just looked at mine and didn't see it. I must have seen it on the online version ?‍

 

[WhiteOut]

Ok, wasn’t on the window sticker that was actually in the window, but I have one that I printed before I bought the truck. Is this saying June 5th 2024?

 

[WhiteOut]

I’m losing faith in Ford’s desire to help. In my last conversation with them 7 days ago, they said I would receive a call back no later than today about my claim, and possibly sooner since an expedite was placed on my claim. After zero contact since then, I called them at the end of the day today and was told by the rep I reached that she couldn’t help me and I needed to talk to my case worker, and she would send her a message to call me. Not satisfied, I pressed for a lead time on the call back. The answer was ASAP, but she admitted it could be several days. After some gentle pressure, the rep escalated my case to a supervisor who will call within 24 hours. They just keep tacking on the days by playing hot potato. I’m now on day 17 with no vehicle and no answers, and the best case date I’ve been given for the replacement turbo that might fix the truck is another 24 days away. I’m beyond frustrated.

 

[SEPA F150]

Florida's consumer rights and protection are a joke. I'm a FL resident too. At 900 miles similar issue with my 24. Its.fixed now but spent 2 weeks with clueless techs tearing everything part for a simple injector replacement. All they had to.do was connect to the computer.

Ended up buying another truck this weekend. Will sell the first 24 to carfax or carvana or something.

 

[WhiteOut]

Is there a way that I can access my claim by the case number or VIN online to see if anyone has even touched it in the last week?

 

[WhiteOut]

Update: I called the dealership to get an update on the turbo leadtime. The gal handling my case said “one of the turbos has shipped and the other one is still out till the end of August.” This is the first time that I heard anything about both turbos being bad. The statistical chances of both turbos being shot right out of the box seem to be virtually zero. This really makes me doubt the diagnosis .

A supervisor at Ford customer care called me back exactly 24 hours after the last rep told me someone would be in contact within 24 hours. I explained the entire situation. He said that a buyback is not on the table yet because not enough time has passed. This is determined by Illinois lemon law. He was able to get a rental approved, and worked that out with the dealership. I’ll be picking up a Ford Edge early next week. Not what I want but better than nothing.

Would you guys keep pushing for a buyback? IL lemon law kicks in at 30 days without the vehicle. I’m on day 19 since the truck broke down and day 12 since the dealership started working on it. I’ll hit 30 days before the parts are shipped.

 

[Scoobtay]

I’d lemon law it on 8:01am on the 30th day.

 

[Pedaldude]

Yeah, def. get it bought back, so you can get a different truck that is hopefully reliable.

I'd get rid of it immediately. No reason to go thru the dealership BS for months. Get your money back and buy something else. What was the build date on your truck? Was it an early 2024 that was delay? The truck I ordered has been sitting in a lot for 5 months due to "quality control". Supposedly it arrives next month. If for any reason it throws a check engine light, it will be going straight back and I'm getting my money back.

When I picked up the truck that I ordered from the dealer, I took it for a 45 mile test ride before I signed the papers.

 

[WhiteOut]

Update: the truck is home!

The diagnosis was waste gates sticking in both turbos when hot. Both turbo assemblies were replaced along with a myriad of related parts. It seems to be running normal now, but I’ve got very little baseline to compare since I really didn’t have any miles on it. Time will tell.

PS, for those of you that recommended pursuing a buy back, my state requires 30 business days without the vehicle to enforce lemon law. I believe that clock starts ticking when the dealer first diagnoses the issue. If that’s accurate they came through with 3 days left. The truck broke down around 40 days ago; I’m hoping Ford will at least restart the clock on the Blue Cruise trial and maybe kick in a bit more for my wait.

 

[SeanV313]

Update: the truck is home!

The diagnosis was waste gates sticking in both turbos when hot. Both turbo assemblies were replaced along with a myriad of related parts. It seems to be running normal now, but I’ve got very little baseline to compare since I really didn’t have any miles on it. Time will tell.

PS, for those of you that recommended pursuing a buy back, my state requires 30 business days without the vehicle to enforce lemon law. I believe that clock starts ticking when the dealer first diagnoses the issue. If that’s accurate they came through with 3 days left. The truck broke down around 40 days ago; I’m hoping Ford will at least restart the clock on the Blue Cruise trial and maybe kick in a bit more for my wait.

You may be able to get Ford to reimburse you a vehicle payment. I did that on my MY21 F150 when it was at the dealership for 6 months.

 

[WhiteOut]

6 months?!?! I would have lost my mind.

 

[WhiteOut]

The latest and possibly the final update: the truck seems to be running perfectly! I’m still under 1000 miles on the odometer but no issues yet. The dealership did mention a service update to upgrade an intake silencer, but the parts are back-ordered. Other than that, I hope to avoid the shop for a while.

Here’s the best part, Ford has stepped up and offered a 5yr premium care warranty for my trouble. it basically extends the three year 36,000 mile bumper to bumper warranty out to 5y/75K. I’m also working with them to restart the bluecruise trial since most of the 90 days was burnt up sitting at the dealership.

I’m a happy camper!

Sponsored