mmccor
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- Thread starter
- #1
I've seen this issue in other threads but I believe most of them were older so reposting for any updates.
Drive a 2023 F150 Lariat with PB & BAP and around 54k miles. Purchased LY as a CPO after a tornado totaled out my 2013 F150.
Was driving back to Arkansas from Tulsa on Saturday 8/16 with my 10 yr old son in the car returning home from his soccer game. We were going 40 mph on a two lane road with no cars in front of us, no cars behind us (no vehicles in view in any direction), with no trees or structures above us. All of a sudden it sounded like a shotgun went off in the vehicle followed by noticeable airflow noises above me, which I immediately knew what happened (I work in the aftermarket industry so have some knowledge of vehicles). My son was immediately TERRIFIED as he is not used to loud noises, but thankfully I've been exposed enough to maintain safe control of the vehicle. The sun roof liner was closed so the broken glass I could hear falling down did not fall on either of us in the cab, but was caught by the liner.
After doing some research online it appears that this is a known enough issue that Ford is currently involved in a class action lawsuit which is ongoing.
I do have comprehensive insurance, so could file that route for the repair, but on principle alone can't justify shelling out $500 to deductible when this appears to be a known defect by Ford. I called Ford Customer Service yesterday 8/18 to create a case internally and took my truck to the only local dealership I trust to be competent in their service department. It does have a the 100K mile powertrain warranty but because this isn't related to the trucks ability to go, the service department stated there was nothing they could do to utilize said warranty. However, the service department did state in their report that "Inspect and did not find any obvious signs of foreign object intrusion to vehicle causing glass damage." Followed up with Ford CS after the trip to the dealership, at which point they stated they would have to contact the dealer to discuss, but Ford would not be covering 100% of the cost (estimate was $4k ish to replace entire pano roof including tracks). They did mention a program to help cover some costs, but could not guarantee anything.
At the end of the day, I will utilize insurance to get this fixed, but am really hoping to cause enough of a stink to get Ford to step up and do the right thing. Has any one had this issue and had any luck getting the cost of repairs covered by Ford? Any recommendations on how to handle would be greatly appreciated!
I really do love my truck, but cannot in good conscience continue recommend Ford to anyone else moving forward as I've already experienced so many issues on my last truck, as well as a few with current vehicle, that I'm considering abandoning the brand all together. I've been a loyal Ford customer since 2008 and a brand advocate in the automotive industry since 2012 when I joined my current parts company.
Drive a 2023 F150 Lariat with PB & BAP and around 54k miles. Purchased LY as a CPO after a tornado totaled out my 2013 F150.
Was driving back to Arkansas from Tulsa on Saturday 8/16 with my 10 yr old son in the car returning home from his soccer game. We were going 40 mph on a two lane road with no cars in front of us, no cars behind us (no vehicles in view in any direction), with no trees or structures above us. All of a sudden it sounded like a shotgun went off in the vehicle followed by noticeable airflow noises above me, which I immediately knew what happened (I work in the aftermarket industry so have some knowledge of vehicles). My son was immediately TERRIFIED as he is not used to loud noises, but thankfully I've been exposed enough to maintain safe control of the vehicle. The sun roof liner was closed so the broken glass I could hear falling down did not fall on either of us in the cab, but was caught by the liner.
After doing some research online it appears that this is a known enough issue that Ford is currently involved in a class action lawsuit which is ongoing.
I do have comprehensive insurance, so could file that route for the repair, but on principle alone can't justify shelling out $500 to deductible when this appears to be a known defect by Ford. I called Ford Customer Service yesterday 8/18 to create a case internally and took my truck to the only local dealership I trust to be competent in their service department. It does have a the 100K mile powertrain warranty but because this isn't related to the trucks ability to go, the service department stated there was nothing they could do to utilize said warranty. However, the service department did state in their report that "Inspect and did not find any obvious signs of foreign object intrusion to vehicle causing glass damage." Followed up with Ford CS after the trip to the dealership, at which point they stated they would have to contact the dealer to discuss, but Ford would not be covering 100% of the cost (estimate was $4k ish to replace entire pano roof including tracks). They did mention a program to help cover some costs, but could not guarantee anything.
At the end of the day, I will utilize insurance to get this fixed, but am really hoping to cause enough of a stink to get Ford to step up and do the right thing. Has any one had this issue and had any luck getting the cost of repairs covered by Ford? Any recommendations on how to handle would be greatly appreciated!
I really do love my truck, but cannot in good conscience continue recommend Ford to anyone else moving forward as I've already experienced so many issues on my last truck, as well as a few with current vehicle, that I'm considering abandoning the brand all together. I've been a loyal Ford customer since 2008 and a brand advocate in the automotive industry since 2012 when I joined my current parts company.
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