2023 Powerboost “stop safely now” no start

[FORD Limited Lemon]

Did they say if it will be an OTA update for all, or a bring it in update?

They didn't say

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[nomarhits400]

Wow! What an exciting development. I am taking my shitbox in ASAP!

Looks like the PN’s and battery descriptions are switched in this TSB? Additionally, I thought all Powerboosts were supposed to be outfitted with the 800 CCA battery? (Although I know many weren’t originally- even though it was listed as the replacement part):

 

[Capt JT]

Did they say if it will be an OTA update for all, or a bring it in update?

My understanding based on what I've read elsewhere is that it will need to go to the dealer and won't be an OTA update.

 

[F150tripin]

Could we finally have a solution? I read this today in a Facebook group I'm in. TSB23-2317 for those smarter than me.

Like the abbreviation, SSN! Like many here I've had this occur four times since January. My local Service Advisor called and informed me that Ford has a fix, to bring it in. Fingers Crossed.

 

[turbopilot]

Just updated my 2023 PB Gateway Module via FDRS.

Here is the software part number before:

And after:

Still going to use the two step start.

 

[Snakebitten]

So will I.
It's become a painless pre-flight process for me.

Step 1: I jump in the truck and hit the start button.

Then I get my OBDLink gauge cluster up and running and put into it's mount. Take a good glance and verify all looks well. Fasten my seat belt. Check mirrors.

Step 2: push brake and hit start button.

It literally does not cost me or save me additional time. It's just a reordering of my normal procedure anyway.

I do the same exact thing in my EV, since I use a similar OBD monitoring tool for it too.

Nerding out has its advantages.

 

[F350-6]

Just bought a gently used 23 Platinum for a deal from a Chevy dealer and had the pleasure of joining this club. I'm guessing that's why it was traded in with less than 4,000 miles and the price was good. I'm happy to see there is a TSB out for it now. I used Forscan and cleared all the codes trying to get mine started again. I was surprised that didn't do the trick. Waiting an hour did.

But just in case the new flash does not fix the issue, when everyone refers to the both batteries, are we talking about the hybrid battery mounted under the front of the truck bed above the driveshaft? I looked for it out of curiosity before the problem started so I don't remember what it will be like to try and reach it to disconnect anything. Or is there another, more accessible spot to disconnect it?

 

[HammaMan]

Just bought a gently used 23 Platinum for a deal from a Chevy dealer and had the pleasure of joining this club. I'm guessing that's why it was traded in with less than 4,000 miles and the price was good. I'm happy to see there is a TSB out for it now. I used Forscan and cleared all the codes trying to get mine started again. I was surprised that didn't do the trick. Waiting an hour did.

But just in case the new flash does not fix the issue, when everyone refers to the both batteries, are we talking about the hybrid battery mounted under the front of the truck bed above the driveshaft? I looked for it out of curiosity before the problem started so I don't remember what it will be like to try and reach it to disconnect anything. Or is there another, more accessible spot to disconnect it?

No, do not touch the orange cables. There's an aux 12v battery under the back of the passenger side rear seat in the black box. First thing's first, just connect to the under-hood battery and charge it up (charges aux batt automatically). From there just keep the HVAC blower on setting 5 to keep the batts fully charged -- it keeps voltage high so long as the key is in the truck and the driver's door closed (like driving, etc). You can also replace the under hood AGM with a quality after market batt and should have the same effect.

 

[PowerBoost Lemonade]

I’ve had the no start “stop safely now” three times now. Twice with the factory ford battery, then the dealership changed the battery to a Napa AGM, and it’s happened after the dealership changed the battery. It still isn’t fixed.

 

[Capt JT]

I’ve had the no start “stop safely now” three times now. Twice with the factory ford battery, then the dealership changed the battery to a Napa AGM, and it’s happened after the dealership changed the battery. It still isn’t fixed.

I would recommend taking it in to the dealership so they can perform the required software updates. A TSB was released for this issue a couple of weeks ago so they should be able to address it now.

It's TSB23-2317 in case you want to have the info for them.

 

[Trobson17]

Just bought a gently used 23 Platinum for a deal from a Chevy dealer and had the pleasure of joining this club. I'm guessing that's why it was traded in with less than 4,000 miles and the price was good. I'm happy to see there is a TSB out for it now. I used Forscan and cleared all the codes trying to get mine started again. I was surprised that didn't do the trick. Waiting an hour did.

But just in case the new flash does not fix the issue, when everyone refers to the both batteries, are we talking about the hybrid battery mounted under the front of the truck bed above the driveshaft? I looked for it out of curiosity before the problem started so I don't remember what it will be like to try and reach it to disconnect anything. Or is there another, more accessible spot to disconnect it?

There’s a fix out for this. Call your local ford dealer

 

[F350-6]

There’s a fix out for this. Call your local ford dealer

Yes, I saw about the TSB. Truck has been at Ford since Saturday. They called Saturday afternoon and said they hoped it was as simple as the TSB flash, but that didn't fix it. They were trying to update some modules yesterday, but the dealer internet was having issues so I'm still waiting to find out more.

 

[TheDIG]

Well my first attempt to get the SSN TSB fix was a failure. I had an appointment this morning at a dealership about 90 minutes away from home(where I purchased the vehicle). Got there and the first thing was..they didn't have a USB flash drive to perform the update (which I find simply not believable). It would take them some time to go get one. I didn't have a choice but to wait and they didn't have a loaner vehicle available. 30 minutes later they come out and tell me that they can't perform the update because my battery SOC was under 50%. Not sure how thats possible since I just drove it for almost 2 hours so the battery should have been charged up. They said they would need the truck for UP TO 72 hours to test the battery and apply the fix. I had no choice but to cancel and drive home disappointed. I'll try again next week at a dealer closer to home.

 

[Snakebitten]

So sad.
The degradation of the level of competency across so many industries, but none more than the automotive service industry, is hard to believe.

 

[ReverendQ]

So sad.
The degradation of the level of competency across so many industries, but none more than the automotive service industry, is hard to believe.

Quality has become a bad word, if you even hear it. And the apathy over a good job is rampant. I step off my soap box now.

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