Hmmm. That CMR update could be why my Bluecruise works so crappy. I need to reconfig my IMPA & cameras. I think I'll have dealer do that for me when I take it in for maintenance. It's due anyway. Thanks.Here you go.
Thank you for taking the time to review this and do the lookup!
How do you or anyone else suggest I deal with the battery issue. Initally, the dealer told me the battery tested fine. I doubt they did anything other than the quickest high level check possible. My truck stopped taking OTA updates (it would fail, numerous times, then ultimately stopped trying), the auto stop/start feature never works, the interior light sometimes comes on when I open the door, sometimes not, got an error message about the parking break issue, and many times, even after a long drive, when I turn the ignition off, the message on the screen says it is shutting down the systm to save the battery.I can show you what updates you have available in FDRS...I can't see OTA status.
Have that battery checked. It just probably needs replacement. Many of them went bad in the first year (mine lasted 3 months).
Here's the list for today:
The thing is, if the battery is not testing bad, they aren't going to replace it because they can't bill Ford for it under warranty without a test result showing the battery is bad. Your battery is not the reason you are not getting OTA's. I would see the update in your history being sent and failing if that was the case. You just have not gotten an updates sent to you because Ford's OTA process is garbage.
As @rugedraw has pointed out there are DTCs (error codes) your truck is throwing. Start with the service advisor/manager and ask them to pull your VIN in PTS *while you're standing there* the same way @rugedraw has done in his screengrab. The two of you should be able to look over the 'connected vehicle' screen together and have this discussion.
Now the service advisor was telling me, before I read this, that I would potentially have to wait until the end of next week to have this diagnosed. I suggested just buying the battery myself and having them install any missed updates and seeing what happened. He then suggested maybe having someone reset the battery BMS, to see if that would do anything. What do you guys think?
Resetting the BMS won't hurt, but again, your truck is not reporting any DTC's for low battery voltage as it is, so I don't see why that would help.
I pointed out all of the DTC codes and he agreed that resetting the BMS will not address those issues. Says that a master tech needs to pull these codes then go from there regarding what needs to be done to address them. Is it normal to have to wait a week or two for an official diagnostic? They will not even provide a rental while I wait. They say they need an official covered diagnostic before rentals are provided. Not sure what good the rental option is with the extended warranty. I guess I will need to rent my own car.
I know things are backed up, so yes, it is possible. The only way they will look at it right away is if the repair order is opened as you being a "waiter" which means you are sitting in the waiting room waiting for your truck. If you are just leaving it there, they will put you in queue behind other people that have left their cars there for whatever reason prior to you leaving yours.
@dsbatchelder
Here's the list of available updates:
No OTA history in the past 60 days, so I don't know if you received 3.5.2 yet, but if you did, 3.5.3 is the next update and that will give you full-screen capability. No OTA in your queue at this time.
No OTA history for the past 60 days and nothing in your queue. You being a 2021 owner, I can't see if you are up to date with the older updates, but based on your current Sync version, I think you are up to date or very close to it.
