When is enough enough? (Buyback)

[Highway 11]

I have a 2023 F150 XLT 302A with 27600 km on the odometer. It's the first new vehicle I bought and the 2.7L has been better than I could have imagined. I drive it everywhere and I was hopeful I could keep it for a decade or more.

Unfortunately, this thing was put together by the same people that have been putting together the 737 Max. Two of my coworkers have a 2022 and 2023 XLT 302A respectively without any issues. I on the other hand, in the last 16 months, have had the following issues:

• Truck came damaged from the factory (fixed under warranty) with a misaligned bumper (Fixed under warranty)
• TCU connectivity issues that resulted in the replacement of the gateway module (Fixed under warranty)
• Front brake rotors were out of spec from factory resulting in shaking while braking (Fixed under warranty)
• Defective Gear Shift Module, module was jamming and out of spec for wobble (New battery out of pocket, warranty replacement)
• Phantom electrical warnings, window bounce back (New battery out of pocket)

Today I pulled out of my driveway and my transmission got stuck in third. I pulled onto the main road and the transmission was stuck in third until it randomly slammed into eighth gear. It then got stuck in eighth gear when I pulled forward at a green light and started shuddering/stalling in the intersection. It's now slamming into sixth and idling rough. I don't know if it's my latest PCM update or if I need a new valve body on the 10R80.

I love this truck, I really do. I went to a Ram dealer to look at a 1500 and decided I hated it. But any enjoyment I've had out of my F150 has been counterbalanced by the worry that a slight breeze is going to brick it. I've emailed my salesperson at the dealership asking for guidance on buyback/replacement/etc.

Am I realistic in going down that route? Or am I being overly picky and need to lower my expectations?

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[JohngaltinOC]

You are being incredibly understanding to even ask. Maybe the first items aren't the end of the world, and it sounds like they were largely fixed, but from what you've described on the tranmission, it's time to take the gloves off and do whatever you have to now. imho

 

[Tall Tail]

When you are willing to settle with Ford for less than 70% of the purchase price.
There is a few threads on this if you search and i am not aware of anyone coming out whole (full purchase price).

 

[Highway 11]

The frustrating thing is if I do end up with a buyback and a cheque... there's no other pickup truck I'd want outside of an F150.

Which sounds dumb considering my F150 is the bane of my existence right now. I just want something that works and I'm realistic that I'm going to have to take a hit somewhere.

 

[Popplemer]

Sounds like your efforts may be better spent attempting a tranmission replacement rather than a buyback.

 

[Parthery]

Not sure how it is in Canada but in the US most states buyback laws stipulate that it must be out of service for a specified number of days (usually 30) or the dealer has had 3 attempts to repair the same problem. Once the manufacturer is put on notice, they typically get one more chance to fix it and if still not fixed then the buyback becomes a reality. Some states also stipulate how much the manufacturer can deduct for mileage etc.

Finally some have asked if the truck can be swapped and a substitution of collateral done with the lender. This is a giant headache and most dealers won’t touch it.

 

[crazywayne311]

you've talked about the buyback and someone mentioned getting 70% of the value back...
my suggestion, since you seem to love your F150, get it "fixed" or at least situated and trade it in for another.
unfortunately, anything mass produced will have produce a lemon...could be a simple fix like a new trans/valve body but it could just be a can or worms. Again, id suggest getting it fixed and trading it for another

 

[UNCGrad]

Until you mentioned the transmission, I would say to go for a cash and keep with Ford. The transmission would be a deal breaker for me. Even if you do not come out whole, you may be better off than dealing with transmission issues the rest of the time you own it.

 

[Highway 11]

you've talked about the buyback and someone mentioned getting 70% of the value back...
my suggestion, since you seem to love your F150, get it "fixed" or at least situated and trade it in for another.
unfortunately, anything mass produced will have produce a lemon...could be a simple fix like a new trans/valve body but it could just be a can or worms. Again, id suggest getting it fixed and trading it for another

So I spoke to the dealer that I bought the car from and was advised Ford Canada doesn't do buybacks unless forced to. They believe that their service departments can handle the warranty work and make things right. For repeat issues they have offered compensation but without a lemon law, it doesn't go too far. Up here most disputes are resolved by CANVAP which is a manufacturer funded arbitration forum.

Ram offered me 52K for the truck, which is about 59K with the tax break. I'm getting similar from my dealer - they've really stepped up. I can get into an equivalent 2024 XLT 302A for 60-64K at 0%-0.99% financing vs. 4.49%.

It's a hit, but smaller than I expected especially when I was about to drop a few thousand into retrofitting a digital gauge cluster and adaptive cruise.

 

[Popplemer]

So I spoke to the dealer that I bought the car from and was advised Ford Canada doesn't do buybacks unless forced to. They believe that their service departments can handle the warranty work and make things right. For repeat issues they have offered compensation but without a lemon law, it doesn't go too far. Up here most disputes are resolved by CANVAP which is a manufacturer funded arbitration forum.

Ram offered me 52K for the truck, which is about 59K with the tax break. I'm getting similar from my dealer - they've really stepped up. I can get into an equivalent 2024 XLT 302A for 60-64K at 0%-0.99% financing vs. 4.49%.

It's a hit, but smaller than I expected especially when I was about to drop a few thousand into retrofitting a digital gauge cluster and adaptive cruise.

If your truck is missing key features you want, trade out of it. Simply make sure the new one has everything you want. I traded out of an xlt mid to get a 302a with adaptive cruise, led headlights etc etc. No shame in that game. Lost about 1500 bucks but then saved 3500 in interest over the loan term. If you can improve upon your current interest rate, chalk the money you otherwise would've paid in interest up as savings.

 

[Fox146]

As you’ve found out there is little recourse in this country (Canada) as far as buy backs go and no lemon laws really. Trade it off or use The warranty

 

[crazywayne311]

So I spoke to the dealer that I bought the car from and was advised Ford Canada doesn't do buybacks unless forced to. They believe that their service departments can handle the warranty work and make things right. For repeat issues they have offered compensation but without a lemon law, it doesn't go too far. Up here most disputes are resolved by CANVAP which is a manufacturer funded arbitration forum.

Ram offered me 52K for the truck, which is about 59K with the tax break. I'm getting similar from my dealer - they've really stepped up. I can get into an equivalent 2024 XLT 302A for 60-64K at 0%-0.99% financing vs. 4.49%.

It's a hit, but smaller than I expected especially when I was about to drop a few thousand into retrofitting a digital gauge cluster and adaptive cruise.

@Popplemer said it best. youre gonna take a hit but youd be getting a newer truck with options/items you want all covered by factory warranty and hopefully thats less of a headache. on top of that, the savings from the lower interest rate.
If i was you, I'd be at Ford today.

 

[discothan]

@Ford Motor Company do the right thing for this person!!!

 

[Shane150]

If I were you, considering you haven't spend any money on upgrades, I would trade it in.

 

[Paul Neubauer]

My truck has been sitting at the dealership for 160 days while @Ford Motor Company engineers keep throwing parts at it with no resolution. They have kept me in a service loaner which I appreciate but the timeline of being without my truck that I'm making monthly payments on has become absurd! I have submitted a buyback request multiple times and it quickly gets denied because they don't have buy it back under Texas law. In the unlikely event my truck finally gets bought back, it is impossible to replace since it was special ordered and it has the 3.0 diesel engine which is no longer offered and impossible to find in a Platinum trim. I am at the point where I just want to be cashed out on my truck and move on to another brand since I no longer trust Ford.

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